SHIFT LEAD CERTIFICATION
QUESTIONS - TEAM LYDERS EXAM
2025 QUESTIONS AND ANSWERS
What do you do if an employee is injured? - ....ANSWER ...-Call 911 if necessary.
Call Area Coach and General Manager. Fill out and scan/email or phone scan and send
in employee injury report form found on TeamLyders under Resources>Security & Loss
Prevention>Injury Form.
What do you do if a customer is injured? - ....ANSWER ...-Assist customer using
E.A.R.S., Call 911 if needed, Call Area Coach and General Manager, Do not authorize
treatment or payment, Do not accept fault, Fill out and email in customer injury report
form in from teamlyders.com
What do you do in the event of a fire that is controllable? - ....ANSWER ...-Let the
team know there is a fire. Attempt to put it out. Use PASS method with extinguisher. Use
Ansul system for grease fires.
What do you do in the event of an earthquake? - ....ANSWER ...-Have everyone
stand inside doorways. If outside stay away from buildings, power lines, and trees.
Check for injuries, gas or water leaks, and fire hazards after quake ends.
...©️ 2025, ALL RIGHTS RESERVED 1
, What do you do in the event of a tornado? - ....ANSWER ...-Warn team
immediately, close restaurant, move customers into the restrooms and team into the
walk-in.
What do you do in the event of a robbery? - ....ANSWER ...-Stay calm, cooperate
with robber. Afterward stay in restaurant and lock the doors. Call 911, the Area Coach,
General Manager, and the OneLine.
What do you do if there is a food safety issue? - ....ANSWER ...-Contact the
OneLine for serious issues, for product issues segregate product and enter the claim on
mytacobell or call OneLine. Contact Area Coach and RGM.
What is the code of conduct and where is it found? - ....ANSWER ...-Code of
conduct is what tells all employees the expectations the company has of them. It is found
in our company handbook - available at all times on TeamLyders.com
What tools will you use to run your shift and coach team members? -
....ANSWER ...-Own Your Shift card, TRED board, Own Your Zone cards,
Playbook, Square 1
What do you do if a customer is harassing a team member? - ....ANSWER ...-Use
LAST to resolve the situation. If the customer persists ask them politely to leave. If
behavior gets worse call police.
What do you do if a team member approaches you with an issue? - ....ANSWER ...-
Be a good listener and do not judge. Do not share the information with anyone but the
RGM. Try to resolve it if possible.
...©️ 2025, ALL RIGHTS RESERVED 2
QUESTIONS - TEAM LYDERS EXAM
2025 QUESTIONS AND ANSWERS
What do you do if an employee is injured? - ....ANSWER ...-Call 911 if necessary.
Call Area Coach and General Manager. Fill out and scan/email or phone scan and send
in employee injury report form found on TeamLyders under Resources>Security & Loss
Prevention>Injury Form.
What do you do if a customer is injured? - ....ANSWER ...-Assist customer using
E.A.R.S., Call 911 if needed, Call Area Coach and General Manager, Do not authorize
treatment or payment, Do not accept fault, Fill out and email in customer injury report
form in from teamlyders.com
What do you do in the event of a fire that is controllable? - ....ANSWER ...-Let the
team know there is a fire. Attempt to put it out. Use PASS method with extinguisher. Use
Ansul system for grease fires.
What do you do in the event of an earthquake? - ....ANSWER ...-Have everyone
stand inside doorways. If outside stay away from buildings, power lines, and trees.
Check for injuries, gas or water leaks, and fire hazards after quake ends.
...©️ 2025, ALL RIGHTS RESERVED 1
, What do you do in the event of a tornado? - ....ANSWER ...-Warn team
immediately, close restaurant, move customers into the restrooms and team into the
walk-in.
What do you do in the event of a robbery? - ....ANSWER ...-Stay calm, cooperate
with robber. Afterward stay in restaurant and lock the doors. Call 911, the Area Coach,
General Manager, and the OneLine.
What do you do if there is a food safety issue? - ....ANSWER ...-Contact the
OneLine for serious issues, for product issues segregate product and enter the claim on
mytacobell or call OneLine. Contact Area Coach and RGM.
What is the code of conduct and where is it found? - ....ANSWER ...-Code of
conduct is what tells all employees the expectations the company has of them. It is found
in our company handbook - available at all times on TeamLyders.com
What tools will you use to run your shift and coach team members? -
....ANSWER ...-Own Your Shift card, TRED board, Own Your Zone cards,
Playbook, Square 1
What do you do if a customer is harassing a team member? - ....ANSWER ...-Use
LAST to resolve the situation. If the customer persists ask them politely to leave. If
behavior gets worse call police.
What do you do if a team member approaches you with an issue? - ....ANSWER ...-
Be a good listener and do not judge. Do not share the information with anyone but the
RGM. Try to resolve it if possible.
...©️ 2025, ALL RIGHTS RESERVED 2
