MOPAREXAM24 - Customizing
Essentials
What accessory is typically associated with the comfort and convenience customer
lifestyle? - CORRECT ANSWER-Cargo bins
What can you do to better understand a customer's lifestyle and recommend products
that fit his or her needs? - CORRECT ANSWER-Ask the right questions.
You've successfully added Mopar rock rails and all-weather floor mats to Steve's new
Wrangler purchase. Which best practice should you follow next? - CORRECT
ANSWER-Contact Steve the day after delivery and a few weeks later to see if he has
questions.
When a customer says they are not interested in accessorizing their vehicle, which can
sometimes be the best response? - CORRECT ANSWER-Fall silent and wait for the
customer to explain his or her rationale.
You can evaluate a customer's __________ to determine whether to try overcoming
their objection to buying an accessory. - CORRECT ANSWER-body language
What is the best way to initiate an accessories sale to a Gladiator customer? -
CORRECT ANSWER-Ask the customer questions to understand their interests, wants
and needs.
Which can you use to show the off-road personalization options that could benefit a
Jeep 4xe buyer? - CORRECT ANSWER-4xe Dream Card
Terry is in for a service visit for his Dodge Challenger. You notice he has an SRT hat
and a stack of automotive magazines in his back seat. Which vehicle aspect appears to
be important to Terry? - CORRECT ANSWER-Performance
Using a Jeep Wrangler Dream Card, which is an accessory that could fit the lifestyle of
a customer who is an avid camper and off-roader? - CORRECT ANSWER-Removable
roof rack
What accessory is typically associated with the performance customer lifestyle? -
CORRECT ANSWER-Cold air intake kit
Essentials
What accessory is typically associated with the comfort and convenience customer
lifestyle? - CORRECT ANSWER-Cargo bins
What can you do to better understand a customer's lifestyle and recommend products
that fit his or her needs? - CORRECT ANSWER-Ask the right questions.
You've successfully added Mopar rock rails and all-weather floor mats to Steve's new
Wrangler purchase. Which best practice should you follow next? - CORRECT
ANSWER-Contact Steve the day after delivery and a few weeks later to see if he has
questions.
When a customer says they are not interested in accessorizing their vehicle, which can
sometimes be the best response? - CORRECT ANSWER-Fall silent and wait for the
customer to explain his or her rationale.
You can evaluate a customer's __________ to determine whether to try overcoming
their objection to buying an accessory. - CORRECT ANSWER-body language
What is the best way to initiate an accessories sale to a Gladiator customer? -
CORRECT ANSWER-Ask the customer questions to understand their interests, wants
and needs.
Which can you use to show the off-road personalization options that could benefit a
Jeep 4xe buyer? - CORRECT ANSWER-4xe Dream Card
Terry is in for a service visit for his Dodge Challenger. You notice he has an SRT hat
and a stack of automotive magazines in his back seat. Which vehicle aspect appears to
be important to Terry? - CORRECT ANSWER-Performance
Using a Jeep Wrangler Dream Card, which is an accessory that could fit the lifestyle of
a customer who is an avid camper and off-roader? - CORRECT ANSWER-Removable
roof rack
What accessory is typically associated with the performance customer lifestyle? -
CORRECT ANSWER-Cold air intake kit
