WEEK 1: FOUNDATIONS MODULES
EXAM WITH CORRECT ANSWERS
Our pSlogan p- pcorrect panswers p-Keep pClimbing
Social pMedia pPolicy p- pcorrect panswers p-Posts pshould pnever pcontain pthreats,
pracial por pethnic pslurs por padvocate pfor pviolent por punlawful pconduct. pObscene,
pbigoted, pharassing por poffensive planguage pand pimages pare palso pnot ptolerated.
pOur pguiding pprinciples pmake pit pclear pthat pDelta pdoes pnot ptolerate phateful pacts,
pdiscriminatory planguage por pcontent pthat pharasses por pmistreats pother pin pany
pforum.
Special pAssignment pOpportunity p- pcorrect panswers p-An popportunity pwhich penables
pyou pto pwork pin pa pdifferent pcapacity pfrom pyour pnormal pjob presponsibilities pwhile
pstill psupporting pin-flight pservice.
FAA p- pcorrect panswers p-Federal pAviation pAdministration
, OBM p(On pBoard pManual) p- pcorrect panswers p-A pbook pthat pprovides ppolicies,
ppractices, pinstructions, pand pguidance pnecessary pfor pFA's pto pperform ptheir pduties
pwith pthe phighest plevel pof psafety pand pefficiency.
Scenario pBased pQuestions p- pcorrect panswers p-based pof pthought pand pskill,
pprovide preal plife psituations
Minimum pGrade pfor pAssessments p- pcorrect panswers p-80%
Minimum pOverall pAverage p- pcorrect panswers p-90%
Course pExpectations p- pcorrect panswers p-Attendance pis prequired, pno ptime poff.
Inadvertent pSharing p- pcorrect panswers p-Without pintending, pyou pmay preveal
pconfidential pinformation.
Inappropriate pContent p- pcorrect panswers p-Only pissues pshould pbe pdirected pto
pyour pmanager pNOT ponline
Inappropriate pTiming p- pcorrect panswers p-Social pmedia pon pyour ptime, pnot pworks
Inappropriate pInteractions p- pcorrect panswers p-Do pnot psend pfriend prequests pto
pcustomers, pnever puse pDelta, pDAL, por pDL pin pyour pusername
Delta pBrand p- pcorrect panswers p-Include pus pall pbeing pcaring pand pwelcoming
pwhile pelevating pthe pcustomer's pexperience. pBeing pthoughtful pand pconsiderate pof
pwhat pyou ppost pcan phelp pshow pyou pcare.
Benefits pof pthe pjob p- pcorrect panswers p--Travel pOpportunities
-Career pGrowth
-Personal pGrowth
-Non-rev pwith pDelta pand pother pAirlines p
-Can papply pfor pSpecial passignments p
-Encouraged pto pimproving pcommunity
Challenges pof pthe pjob p- pcorrect panswers p--Jet pLag
-Repetitive pmotion pinjury p
-unhealthy peating p
-irregular psleep p
-must pbe p"onstage" pat pall pmoments p
-Can pfeel plonely
IFS pSupport pProgram p- pcorrect panswers p-Volunteer pflight pattendants pthere pto
plisten pand pdirect pyou
Ginger p- pcorrect panswers p-App pfor pbehavioral phealth pcoaching
EXAM WITH CORRECT ANSWERS
Our pSlogan p- pcorrect panswers p-Keep pClimbing
Social pMedia pPolicy p- pcorrect panswers p-Posts pshould pnever pcontain pthreats,
pracial por pethnic pslurs por padvocate pfor pviolent por punlawful pconduct. pObscene,
pbigoted, pharassing por poffensive planguage pand pimages pare palso pnot ptolerated.
pOur pguiding pprinciples pmake pit pclear pthat pDelta pdoes pnot ptolerate phateful pacts,
pdiscriminatory planguage por pcontent pthat pharasses por pmistreats pother pin pany
pforum.
Special pAssignment pOpportunity p- pcorrect panswers p-An popportunity pwhich penables
pyou pto pwork pin pa pdifferent pcapacity pfrom pyour pnormal pjob presponsibilities pwhile
pstill psupporting pin-flight pservice.
FAA p- pcorrect panswers p-Federal pAviation pAdministration
, OBM p(On pBoard pManual) p- pcorrect panswers p-A pbook pthat pprovides ppolicies,
ppractices, pinstructions, pand pguidance pnecessary pfor pFA's pto pperform ptheir pduties
pwith pthe phighest plevel pof psafety pand pefficiency.
Scenario pBased pQuestions p- pcorrect panswers p-based pof pthought pand pskill,
pprovide preal plife psituations
Minimum pGrade pfor pAssessments p- pcorrect panswers p-80%
Minimum pOverall pAverage p- pcorrect panswers p-90%
Course pExpectations p- pcorrect panswers p-Attendance pis prequired, pno ptime poff.
Inadvertent pSharing p- pcorrect panswers p-Without pintending, pyou pmay preveal
pconfidential pinformation.
Inappropriate pContent p- pcorrect panswers p-Only pissues pshould pbe pdirected pto
pyour pmanager pNOT ponline
Inappropriate pTiming p- pcorrect panswers p-Social pmedia pon pyour ptime, pnot pworks
Inappropriate pInteractions p- pcorrect panswers p-Do pnot psend pfriend prequests pto
pcustomers, pnever puse pDelta, pDAL, por pDL pin pyour pusername
Delta pBrand p- pcorrect panswers p-Include pus pall pbeing pcaring pand pwelcoming
pwhile pelevating pthe pcustomer's pexperience. pBeing pthoughtful pand pconsiderate pof
pwhat pyou ppost pcan phelp pshow pyou pcare.
Benefits pof pthe pjob p- pcorrect panswers p--Travel pOpportunities
-Career pGrowth
-Personal pGrowth
-Non-rev pwith pDelta pand pother pAirlines p
-Can papply pfor pSpecial passignments p
-Encouraged pto pimproving pcommunity
Challenges pof pthe pjob p- pcorrect panswers p--Jet pLag
-Repetitive pmotion pinjury p
-unhealthy peating p
-irregular psleep p
-must pbe p"onstage" pat pall pmoments p
-Can pfeel plonely
IFS pSupport pProgram p- pcorrect panswers p-Volunteer pflight pattendants pthere pto
plisten pand pdirect pyou
Ginger p- pcorrect panswers p-App pfor pbehavioral phealth pcoaching
