STUDY GUIDE FINAL EXAM VIVINT SECURITY
QUESTIONS WITH CORRECT ANSWERS 2025/2026
When returning bad faulty equipment discard the original packaging before shipping - CORRECT
ANSWER -False
Which mobile app can be used to measure the signal strength of Wi-Fi networks - CORRECT
ANSWER -Airport Utility
Transfer POs must be received in person and accounted for in Tech Genie prior to using the
equipment - CORRECT ANSWER -True
Can the panel duress code be changed - CORRECT ANSWER -Yes, you can show the customer
how to change it, however, you are NOT allowed to do it for them
What kind of wire is required to power the Smart Hub - CORRECT ANSWER -18/2
If home damage occur, what steps should you take: - CORRECT ANSWER --Prevent further
damage shut off water shut off breaker Etc
-contact your manager who will file a home damage claim
-apologize to customer clean up and explained that Vivint will contact them to resolve
What is the NOC notice of cancellation - CORRECT ANSWER -The written document that must be
submitted in order for the customer to be let out of their contract
When using a poe/plc device how do you add the camera to the panel - CORRECT ANSWER -In
the camera menu, select Add Camera, select Ethernet, select camera/MAC address
, When testing the existing thermostat HVAC there was a 20 or 30 second delay before the heat
came from the vets. What is this indicate? - CORRECT ANSWER -Gas Furnace
Where can you find policy and procedure on the financing application part of the install? -
CORRECT ANSWER -Installs SOP on ProSource
When educating the customer on custom rules, which of the following rules can work for any
system? - CORRECT ANSWER -Arm or disarm the system every day at a certain time
In order to complete a work order in text Jeannie follow the workflow on the left hand side of
the job execution screen to ensure each tab is checked off - CORRECT ANSWER -True
Which signal strength measurement is strongest? - CORRECT ANSWER --40 dBm (-100 is worst)
What should you always be sure to do when mating a Z-Wave device? - CORRECT ANSWER -
Unknown answer: Correct possibly so far: Wait until device is fully added to the panel before
moving it, ensure that the device is removed from any other panels
How many Philips Hue Bridges can be added to the Smart Hub? - CORRECT ANSWER -1
The garage door controller is compatible with all garage door openers manufactured After 1993.
- CORRECT ANSWER -False
Which devices can function as Z-Wave repeaters and extend the range of the network? -
CORRECT ANSWER -Uknown ans, Wrong: Z-wave Repeater (Smart Lock, garage door controller,
element thermostat with C wire, lamp module, doorbell camera, dap-1330 Wi-Fi extender)
how many cameras can be added to the Smart Hub? - CORRECT ANSWER -unknown; answer is
not 6
QUESTIONS WITH CORRECT ANSWERS 2025/2026
When returning bad faulty equipment discard the original packaging before shipping - CORRECT
ANSWER -False
Which mobile app can be used to measure the signal strength of Wi-Fi networks - CORRECT
ANSWER -Airport Utility
Transfer POs must be received in person and accounted for in Tech Genie prior to using the
equipment - CORRECT ANSWER -True
Can the panel duress code be changed - CORRECT ANSWER -Yes, you can show the customer
how to change it, however, you are NOT allowed to do it for them
What kind of wire is required to power the Smart Hub - CORRECT ANSWER -18/2
If home damage occur, what steps should you take: - CORRECT ANSWER --Prevent further
damage shut off water shut off breaker Etc
-contact your manager who will file a home damage claim
-apologize to customer clean up and explained that Vivint will contact them to resolve
What is the NOC notice of cancellation - CORRECT ANSWER -The written document that must be
submitted in order for the customer to be let out of their contract
When using a poe/plc device how do you add the camera to the panel - CORRECT ANSWER -In
the camera menu, select Add Camera, select Ethernet, select camera/MAC address
, When testing the existing thermostat HVAC there was a 20 or 30 second delay before the heat
came from the vets. What is this indicate? - CORRECT ANSWER -Gas Furnace
Where can you find policy and procedure on the financing application part of the install? -
CORRECT ANSWER -Installs SOP on ProSource
When educating the customer on custom rules, which of the following rules can work for any
system? - CORRECT ANSWER -Arm or disarm the system every day at a certain time
In order to complete a work order in text Jeannie follow the workflow on the left hand side of
the job execution screen to ensure each tab is checked off - CORRECT ANSWER -True
Which signal strength measurement is strongest? - CORRECT ANSWER --40 dBm (-100 is worst)
What should you always be sure to do when mating a Z-Wave device? - CORRECT ANSWER -
Unknown answer: Correct possibly so far: Wait until device is fully added to the panel before
moving it, ensure that the device is removed from any other panels
How many Philips Hue Bridges can be added to the Smart Hub? - CORRECT ANSWER -1
The garage door controller is compatible with all garage door openers manufactured After 1993.
- CORRECT ANSWER -False
Which devices can function as Z-Wave repeaters and extend the range of the network? -
CORRECT ANSWER -Uknown ans, Wrong: Z-wave Repeater (Smart Lock, garage door controller,
element thermostat with C wire, lamp module, doorbell camera, dap-1330 Wi-Fi extender)
how many cameras can be added to the Smart Hub? - CORRECT ANSWER -unknown; answer is
not 6
