Flight Attendant Interview Questions
What do you do if you lack inventory to serve everyone on the flight,
but getting the inventory will cause a delay? - ✔ ✔ As a flight
attendant one of my goals is to ensure that the flight I am working goes
smoothly and in a timely manner. If I lack inventory to serve everyone
one on my flight and getting that inventory will cause a delay, my first
action would be to take full responsibility for the lack and apologize to
my passengers for not having enough inventory for everyone. After
apologizing I would advise the passengers that obtaining the inventory
will cause a delay in our flight and possible delays in everyone's
schedule... So because of that, will not be able to obtain that inventory.
Lastly I would apologize for any inconveniences.
What do you do if two passengers are arguing while you also need to
get items from the front of the plane? - ✔ ✔ My job as a flight
attendant is to ensure that the flight that I am working goes and
smoothly and safely as possible. If I hear two passengers arguing on a
flight, even if I have other obligations such as getting items from the
front of the plane, my first action would be to try and resolve the issue
with my arguing passengers. I would go to the two passengers and
listen to them both express their issue.. I would then do everything that
I can to satisfy their needs. After resolving the issue, I would then
continue on to getting those needed items from the front of the plane.
What was your greatest achievement at your job? - ✔ ✔ I strive to
be the best worker I can possibly be with any job that I have. The
greatest achievement I have received at a job happened when I was
working as a customer service representative at an insurance company.
, I was new to the job and was one month out of training at the time
when I received an award for being the first trainee from my training
class to be released from needing management supervision with my
calls and with our clients. It was and honor and I will never forget how
great that accomplishment felt.
You hear two coworkers gossiping about another coworker on the
plane. You are pretty sure passengers can hear what they are saying.
What do you do? - ✔ ✔ I am a genuinely respectful person. I show
respect to everyone I come in contact with including my coworkers as
well as my customers. If I were to over hear two coworkers gossiping
about a fellow coworker on the plane, I would go to my coworkers and
advise them that they are speaking loud enough for our passengers to
over hear their conversation. I would then remind them that every
person on our flight deserves respect and hope that they find it in their
hearts to discontinue their conversation or take it to a private area of
the plane.
You see a coworker taking items for the plane inventory. You are the
only one who sees them doing this. What do you do in this situation? -
✔ ✔ I pride myself on being a genuinely honest person. If I were to
see a coworker taking items from the plane's inventory, my first action
would be to go to my supervisor and advise my supervisor of what I
saw. I would then leave it up to my supervisor to take further action.
Why Delta? - ✔ ✔ Delta's values of honest, integrity, respect,
perseverance and servant leadership are a perfect fit for me. I strive to
be a part of a dignified company such as Delta. I know that I would be a
valuable addition to the company as well as a perfect example of it's
values.
What do you do if you lack inventory to serve everyone on the flight,
but getting the inventory will cause a delay? - ✔ ✔ As a flight
attendant one of my goals is to ensure that the flight I am working goes
smoothly and in a timely manner. If I lack inventory to serve everyone
one on my flight and getting that inventory will cause a delay, my first
action would be to take full responsibility for the lack and apologize to
my passengers for not having enough inventory for everyone. After
apologizing I would advise the passengers that obtaining the inventory
will cause a delay in our flight and possible delays in everyone's
schedule... So because of that, will not be able to obtain that inventory.
Lastly I would apologize for any inconveniences.
What do you do if two passengers are arguing while you also need to
get items from the front of the plane? - ✔ ✔ My job as a flight
attendant is to ensure that the flight that I am working goes and
smoothly and safely as possible. If I hear two passengers arguing on a
flight, even if I have other obligations such as getting items from the
front of the plane, my first action would be to try and resolve the issue
with my arguing passengers. I would go to the two passengers and
listen to them both express their issue.. I would then do everything that
I can to satisfy their needs. After resolving the issue, I would then
continue on to getting those needed items from the front of the plane.
What was your greatest achievement at your job? - ✔ ✔ I strive to
be the best worker I can possibly be with any job that I have. The
greatest achievement I have received at a job happened when I was
working as a customer service representative at an insurance company.
, I was new to the job and was one month out of training at the time
when I received an award for being the first trainee from my training
class to be released from needing management supervision with my
calls and with our clients. It was and honor and I will never forget how
great that accomplishment felt.
You hear two coworkers gossiping about another coworker on the
plane. You are pretty sure passengers can hear what they are saying.
What do you do? - ✔ ✔ I am a genuinely respectful person. I show
respect to everyone I come in contact with including my coworkers as
well as my customers. If I were to over hear two coworkers gossiping
about a fellow coworker on the plane, I would go to my coworkers and
advise them that they are speaking loud enough for our passengers to
over hear their conversation. I would then remind them that every
person on our flight deserves respect and hope that they find it in their
hearts to discontinue their conversation or take it to a private area of
the plane.
You see a coworker taking items for the plane inventory. You are the
only one who sees them doing this. What do you do in this situation? -
✔ ✔ I pride myself on being a genuinely honest person. If I were to
see a coworker taking items from the plane's inventory, my first action
would be to go to my supervisor and advise my supervisor of what I
saw. I would then leave it up to my supervisor to take further action.
Why Delta? - ✔ ✔ Delta's values of honest, integrity, respect,
perseverance and servant leadership are a perfect fit for me. I strive to
be a part of a dignified company such as Delta. I know that I would be a
valuable addition to the company as well as a perfect example of it's
values.
