SCMT FINAL EXAM QUESTIONS AND ANSWERS
tells you lost sales using the percentage of demand fulfilled from on hand inventory - CORRECT
ANSWER✅✅the item fill rate (IFR)
Perpetual inventory is one of the major ways that ____________________ and percentage of items in
stock are measured.
item fill rate
none of these
percentage of time in stock
standard deviation - CORRECT ANSWER✅✅percentage of time in stock
Which of the following are common elements of the total cost of ownership model:
None of these is part of the TCO model
All of these are part of the TCO model
Operation cost
,Transportation cost
Acquisition cost - CORRECT ANSWER✅✅All of these are part of the TCO mode
The ___________ component of customer service includes such factors as availability of spare parts,
technical support, feedback and complaint processes, et cetera.
pre-transaction
mid-transaction
transaction
post-transaction - CORRECT ANSWER✅✅post-transaction
A leveling of production costs between China, Mexico, and the United States means that U.S. firms will
increasingly focus on _____________ to be competitive.
responsiveness
,none of these
all of these
flexibility
agility - CORRECT ANSWER✅✅all of these
____________ is when a retailer thinks there is more inventory than there actually is.
Phantom inventory
Estimated inventory
Item fill rate
Inaccurate inventory - CORRECT ANSWER✅✅phantom
____________________tells you lost sales using the percentage of demand fulfilled from on hand
inventory.
, the item fill rate (IFR)
the percentage of time in stock (PTIS)
the percentage of items in stock
none of these - CORRECT ANSWER✅✅item fill rate
When a shopper in a retail store encounters an out-of-stock, there are a number of reactions that are
possible. Which of the following are options discussed in this lesson?
Switch to another size, flavor, or type, within the same brand
All of these are options
Switch to another category but same product type
Switch to another brand
None of these are options - CORRECT ANSWER✅✅all of these are options
tells you lost sales using the percentage of demand fulfilled from on hand inventory - CORRECT
ANSWER✅✅the item fill rate (IFR)
Perpetual inventory is one of the major ways that ____________________ and percentage of items in
stock are measured.
item fill rate
none of these
percentage of time in stock
standard deviation - CORRECT ANSWER✅✅percentage of time in stock
Which of the following are common elements of the total cost of ownership model:
None of these is part of the TCO model
All of these are part of the TCO model
Operation cost
,Transportation cost
Acquisition cost - CORRECT ANSWER✅✅All of these are part of the TCO mode
The ___________ component of customer service includes such factors as availability of spare parts,
technical support, feedback and complaint processes, et cetera.
pre-transaction
mid-transaction
transaction
post-transaction - CORRECT ANSWER✅✅post-transaction
A leveling of production costs between China, Mexico, and the United States means that U.S. firms will
increasingly focus on _____________ to be competitive.
responsiveness
,none of these
all of these
flexibility
agility - CORRECT ANSWER✅✅all of these
____________ is when a retailer thinks there is more inventory than there actually is.
Phantom inventory
Estimated inventory
Item fill rate
Inaccurate inventory - CORRECT ANSWER✅✅phantom
____________________tells you lost sales using the percentage of demand fulfilled from on hand
inventory.
, the item fill rate (IFR)
the percentage of time in stock (PTIS)
the percentage of items in stock
none of these - CORRECT ANSWER✅✅item fill rate
When a shopper in a retail store encounters an out-of-stock, there are a number of reactions that are
possible. Which of the following are options discussed in this lesson?
Switch to another size, flavor, or type, within the same brand
All of these are options
Switch to another category but same product type
Switch to another brand
None of these are options - CORRECT ANSWER✅✅all of these are options
