PRODUCTION AND OPERATIONS TEST
TWO WITH ALL COMPLETE ANSWERS IN
DETAILS
Why ris rit rnecessary rto rdocument rexplicitly r- rCORRECT✅✅
What ris rtime-based rcompetition r- rCORRECT✅✅Time-based rcompetition ris rthe
rstrategy rof rdeveloping rand rdistributing rgoods rand rservices rmore rquickly rthan
rcompetitors.
Explain rwhat ris rmeant rby rrobust rdesign r- rCORRECT✅✅Product ris rdesigned rso
rthat rsmall rvariations rin rproduction ror rassembly rdo rnot radversely raffect rthe rproduct
What ris ra rprocess rchain r- rCORRECT✅✅A rsequence rof rsteps rthat raccomplishes
ran ractivity
Provide rfour rtypes rof rdocuments rfor rservice. r- rCORRECT✅✅
A rroute rsheet rprovides ra(n): r- rCORRECT✅✅sequence rof roperations rnecessary rto
rproduce rthe rcomponent
An rassembly rchart: r- rCORRECT✅✅shows rgraphically rhow rthe rproduct ris
rassembled
Triple rbottom rline r- rCORRECT✅✅people, rplanet, rprofit
A rprocess rsheet ris ra rtype rof r- rCORRECT✅✅route rsheet
A rdocument rfor rproduction rthat rgives rthe rinstructions rto rmake ra rgiven rquantity r-
rCORRECT✅✅work rorder
A rresult rof rconcurrent rengineering rin rproduct rdeign ris r- rCORRECT✅✅speedier
rproduct rdevelopment
A rproduct rlife rcycle ris rdivided rinto rfour rstages r- rCORRECT✅✅introduction rgrowth
rmaturity rdecline
At rwhich rstage rof rthe rproduct rlife rcycle ris rproduct rstrategy rlikely rto rfocus ron
rimproved rcost rcontrol? r- rCORRECT✅✅maturity
3-D rprinting rhas rproven rto rbe rparticularly radvantageous rfor: r-
rCORRECT✅✅prototype rdevelopment rand rcustom rproducts
, ISO r14000 r- rCORRECT✅✅A rcollection rof rthe rbest rpractices rfor rmanaging ran
rorganization's rimpact ron rthe renvironment.
Seven rTools rof rTQM r- rCORRECT✅✅1. rCheck rSheet: rAn rorganized rmethod rof
rrecording rdata
2. rScatter rDiagram: rA rgraph rof rthe rvalue rof rone rvariable rvs. ranother rvariable
3. rCause rand rEffect rDiagram: rA rtool rthat ridentifies rprocess relements r(causes) rthat
rmight reffect ran routcome
4. rPareto rCharts: rA rgraph rto ridentify rand rplot rproblems ror rdefects rin rdescending
rorder rof rfrequency
5. rFlow rCharts r(Process rDiagrams): rA rchart rthat rdescribes rthe rsteps rin ra rprocess
6. rHistogram: rA rdistribution rshowing rthe rfrequency rof roccurrence rof ra rvariable
7. rStatistical rProcess rControl rChart: rA rchart rwith rtime ron rthe rhorizontal raxis rto rplot
rvalues rof ra rstatistic
"Making rit rright rthe rfirst rtime" ris: r- rCORRECT✅✅a rmanufacturing-based rdefinition
rof rquality
The remployee rcan rnot rproduce rproducts rthat rone raverage rexceed rthe rquality rof
rwhat rthe rprocess ris rcapable rof rproducing r- rCORRECT✅✅W. rEdwards rDeming
Six rSigma rdefects rper rmillion r- rCORRECT✅✅3.4
A rchecklist ris ra rtype rof r- rCORRECT✅✅poka-yoke
A rcustomer rservice rmanager rat ra rretail rclothing rstore rhas rcollected rnumerous
rcustomer rcomplaints rfrom rthe rforms rthey rfill rout ron rmerchandise rreturns. rTo ranalyze
rtrends ror rpatterns rin rthese rreturns, rshe rhas rorganized rthese rcomplaints rinto ra rsmall
rnumber rof rsources ror rfactors. rThis ris rmost rclosely rrelated rto rthe r________ rtool rof
rTQM r- rCORRECT✅✅Cause rand reffect rdiagram
A rgood rdescription rof rsource rinspection ris rinspecting: r- rCORRECT✅✅one rown
rwork
A rproduction rmanager rat ra rpottery rfactory rhas rnoticed rthat rabout r70 rpercent rof
rdefects rresult rfrom rimpurities rin rraw rmaterials, r15 rpercent rresult rfrom rhuman rerror,
r10 rpercent rfrom rmachine rmalfunctions, rand r5 rpercent rfrom ra rvariety rof rother
rcauses. rThis rmanager ris rmost rlikely rusing: r- rCORRECT✅✅Pareto rchart
A rrecent rconsumer rsurvey rconducted rfor ra rcar rdealership rindicates rthat, rwhen
rbuying ra rcar, rcustomers rare rprimarily rconcerned rwith rthe rsalesperson's rability rto
rexplain rthe rcar's rfeatures, rthe rsalesperson's rfriendliness, rand rthe rdealer's rhonesty.
rThe rdealership rshould rbe rESPECIALLY rconcerned rwith rwhich rdeterminants rof
rservice rquality? r- rCORRECT✅✅Communication rCredibility rand rcourtesy
TWO WITH ALL COMPLETE ANSWERS IN
DETAILS
Why ris rit rnecessary rto rdocument rexplicitly r- rCORRECT✅✅
What ris rtime-based rcompetition r- rCORRECT✅✅Time-based rcompetition ris rthe
rstrategy rof rdeveloping rand rdistributing rgoods rand rservices rmore rquickly rthan
rcompetitors.
Explain rwhat ris rmeant rby rrobust rdesign r- rCORRECT✅✅Product ris rdesigned rso
rthat rsmall rvariations rin rproduction ror rassembly rdo rnot radversely raffect rthe rproduct
What ris ra rprocess rchain r- rCORRECT✅✅A rsequence rof rsteps rthat raccomplishes
ran ractivity
Provide rfour rtypes rof rdocuments rfor rservice. r- rCORRECT✅✅
A rroute rsheet rprovides ra(n): r- rCORRECT✅✅sequence rof roperations rnecessary rto
rproduce rthe rcomponent
An rassembly rchart: r- rCORRECT✅✅shows rgraphically rhow rthe rproduct ris
rassembled
Triple rbottom rline r- rCORRECT✅✅people, rplanet, rprofit
A rprocess rsheet ris ra rtype rof r- rCORRECT✅✅route rsheet
A rdocument rfor rproduction rthat rgives rthe rinstructions rto rmake ra rgiven rquantity r-
rCORRECT✅✅work rorder
A rresult rof rconcurrent rengineering rin rproduct rdeign ris r- rCORRECT✅✅speedier
rproduct rdevelopment
A rproduct rlife rcycle ris rdivided rinto rfour rstages r- rCORRECT✅✅introduction rgrowth
rmaturity rdecline
At rwhich rstage rof rthe rproduct rlife rcycle ris rproduct rstrategy rlikely rto rfocus ron
rimproved rcost rcontrol? r- rCORRECT✅✅maturity
3-D rprinting rhas rproven rto rbe rparticularly radvantageous rfor: r-
rCORRECT✅✅prototype rdevelopment rand rcustom rproducts
, ISO r14000 r- rCORRECT✅✅A rcollection rof rthe rbest rpractices rfor rmanaging ran
rorganization's rimpact ron rthe renvironment.
Seven rTools rof rTQM r- rCORRECT✅✅1. rCheck rSheet: rAn rorganized rmethod rof
rrecording rdata
2. rScatter rDiagram: rA rgraph rof rthe rvalue rof rone rvariable rvs. ranother rvariable
3. rCause rand rEffect rDiagram: rA rtool rthat ridentifies rprocess relements r(causes) rthat
rmight reffect ran routcome
4. rPareto rCharts: rA rgraph rto ridentify rand rplot rproblems ror rdefects rin rdescending
rorder rof rfrequency
5. rFlow rCharts r(Process rDiagrams): rA rchart rthat rdescribes rthe rsteps rin ra rprocess
6. rHistogram: rA rdistribution rshowing rthe rfrequency rof roccurrence rof ra rvariable
7. rStatistical rProcess rControl rChart: rA rchart rwith rtime ron rthe rhorizontal raxis rto rplot
rvalues rof ra rstatistic
"Making rit rright rthe rfirst rtime" ris: r- rCORRECT✅✅a rmanufacturing-based rdefinition
rof rquality
The remployee rcan rnot rproduce rproducts rthat rone raverage rexceed rthe rquality rof
rwhat rthe rprocess ris rcapable rof rproducing r- rCORRECT✅✅W. rEdwards rDeming
Six rSigma rdefects rper rmillion r- rCORRECT✅✅3.4
A rchecklist ris ra rtype rof r- rCORRECT✅✅poka-yoke
A rcustomer rservice rmanager rat ra rretail rclothing rstore rhas rcollected rnumerous
rcustomer rcomplaints rfrom rthe rforms rthey rfill rout ron rmerchandise rreturns. rTo ranalyze
rtrends ror rpatterns rin rthese rreturns, rshe rhas rorganized rthese rcomplaints rinto ra rsmall
rnumber rof rsources ror rfactors. rThis ris rmost rclosely rrelated rto rthe r________ rtool rof
rTQM r- rCORRECT✅✅Cause rand reffect rdiagram
A rgood rdescription rof rsource rinspection ris rinspecting: r- rCORRECT✅✅one rown
rwork
A rproduction rmanager rat ra rpottery rfactory rhas rnoticed rthat rabout r70 rpercent rof
rdefects rresult rfrom rimpurities rin rraw rmaterials, r15 rpercent rresult rfrom rhuman rerror,
r10 rpercent rfrom rmachine rmalfunctions, rand r5 rpercent rfrom ra rvariety rof rother
rcauses. rThis rmanager ris rmost rlikely rusing: r- rCORRECT✅✅Pareto rchart
A rrecent rconsumer rsurvey rconducted rfor ra rcar rdealership rindicates rthat, rwhen
rbuying ra rcar, rcustomers rare rprimarily rconcerned rwith rthe rsalesperson's rability rto
rexplain rthe rcar's rfeatures, rthe rsalesperson's rfriendliness, rand rthe rdealer's rhonesty.
rThe rdealership rshould rbe rESPECIALLY rconcerned rwith rwhich rdeterminants rof
rservice rquality? r- rCORRECT✅✅Communication rCredibility rand rcourtesy
