ANSWERS
Role of nurse leaders and managers - ANS emphasize evidence-based practice, quality
improvement approaches, informatics, and safety for their areas, provide the training and
resources for the staff to ensure quality care delivery.
What work began the patient safety movement and identified medical errors as the leading
cause of injury in the United States? - ANS To Err Is Human: Building a Safer Health System
(2000)
What six aims did Crossing the Quality Chasm: A New Health System for the 21st Century
outline? - ANS health care should be safe, effective, patient-centered, timely, efficient, and
equitable
What work identified the five core competencies? - ANS Health Professions Education: A
Bridge to Quality
What are the 6 QSEN competencies? - ANS 1. Patient-centered care
2. Teamwork and collaboration
3. Evidence-based practice
4. Quality improvement
5. Safety
6. Informatics
6 elements of patient-centered care - ANS Advocacy
Empowerment
Copyright ©2025 BRIGHTSTARS ALL RIGHTS RESERVED 1
, Self-management
Health literacy
Cultural competence
Optimal healing environment
What is advocacy? - ANS Speaking on behalf of those who cannot speak for themselves.
What is empowerment? - ANS providing patients with access to information, support,
resources, and opportunities that allow them to optimize their health and take part in decision
making
What is self-management? - ANS increasing the skills and confidence of patients in managing
their health problems
What is health literacy? - ANS assisting patients and their families in reading, understanding,
and/or acting on health-care information
What is cultural competence? - ANS providing acceptable cultural care and respecting the
differences in patient values, preferences, and expressed needs
What is an optimal healing environment? - ANS creating and maintaining an environment
that fosters healing, is safe and clean, guards patient privacy, engages all the human senses,
and considers the experience of the body, mind, and spirit
Teamwork and Collaboration elements - ANS Care coordination
communication
Copyright ©2025 BRIGHTSTARS ALL RIGHTS RESERVED 2