GLYNCO 2 EXAM 2025 QUESTIONS AND
ANSWERS
In order to ensure safety, establish order, and maintain security staff must do what? -
ANS Intervene in situations where verbal conflict is developed, take responsibility for
resolving the situation, get both sides of the story before any decisions are made
What is the first objective when interviewing in a verbal conflict between inmates? -
ANS Establish control and restore order
What are the steps to identify a problem - ANS Scoop out the big picture and try to identify
anyone or anything out of place. This involves standing outside the situation looking and listen
for signs of problems
Once the problem shifts from identifying to Solving what are the steps taken - ANS We are
no longer on the outside we are on the inside. It's important to concentrate closely on the
person talking while communicating your attention to that person
What are the four main points to remember by communicating attention? - ANS Maintain
eye contact, maintaining attentive posture/position/body language, follow the speaker
verbally, you silence effectively
What are the important steps associated with proper posture and position - ANS Sitter lean
forward, keep still, be aware of the nonverbal language and look on your face
Give an example of how toFollow the speaker verbally? - ANS Yes I see, come on
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, What are the steps to using silence effectively? - ANS Let yourself be quiet and occasionally
let the speaker be quiet to gather their thoughts
What are the proper techniques in responding between inmate disputes? - ANS Use
paraphrasing and reflect
What does paraphrase mean? - ANS To Determine the basic message and rephrase the key
content in your own words to tell the speaker what you think you heard them say
What is the difference between paraphrasing and summarizing? - ANS Paraphrase is
generally done within communication were summarizing is generally done after communication
What is the technique that goes along with paraphrasing? - ANS Reflecting
What is reflecting - ANS This is a process of identifying basic mood and feelings the speaker
seems to be expressing then putting them into words back to the speaker
What are the basic steps in reflection - ANS Identify basic feelings and reflecting back to the
speaker
What are the four conditions that may lead to hostage situations? - ANS You interrupt a
crime in progress, riot or mob action, inmate grievances, individual action
What are the four ways to BOP uses to neutralize hostage situations? - ANS Negotiations,
planNed assault, use of chemical agents, use of marksmen fire
Who is in charge in a hostage situation? - ANS The inmates are now in charge
What are the Strategies used in a hostage situation if you are a hostage? - ANS Except your
role as a hostage, prepare for extended hostage incident, get comfortable and remove signs of
your office, do not increase the stress level, limit conversation with hostage takers, do not
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ANSWERS
In order to ensure safety, establish order, and maintain security staff must do what? -
ANS Intervene in situations where verbal conflict is developed, take responsibility for
resolving the situation, get both sides of the story before any decisions are made
What is the first objective when interviewing in a verbal conflict between inmates? -
ANS Establish control and restore order
What are the steps to identify a problem - ANS Scoop out the big picture and try to identify
anyone or anything out of place. This involves standing outside the situation looking and listen
for signs of problems
Once the problem shifts from identifying to Solving what are the steps taken - ANS We are
no longer on the outside we are on the inside. It's important to concentrate closely on the
person talking while communicating your attention to that person
What are the four main points to remember by communicating attention? - ANS Maintain
eye contact, maintaining attentive posture/position/body language, follow the speaker
verbally, you silence effectively
What are the important steps associated with proper posture and position - ANS Sitter lean
forward, keep still, be aware of the nonverbal language and look on your face
Give an example of how toFollow the speaker verbally? - ANS Yes I see, come on
Copyright ©2025 BRIGHTSTARS ALL RIGHTS RESERVED 1
, What are the steps to using silence effectively? - ANS Let yourself be quiet and occasionally
let the speaker be quiet to gather their thoughts
What are the proper techniques in responding between inmate disputes? - ANS Use
paraphrasing and reflect
What does paraphrase mean? - ANS To Determine the basic message and rephrase the key
content in your own words to tell the speaker what you think you heard them say
What is the difference between paraphrasing and summarizing? - ANS Paraphrase is
generally done within communication were summarizing is generally done after communication
What is the technique that goes along with paraphrasing? - ANS Reflecting
What is reflecting - ANS This is a process of identifying basic mood and feelings the speaker
seems to be expressing then putting them into words back to the speaker
What are the basic steps in reflection - ANS Identify basic feelings and reflecting back to the
speaker
What are the four conditions that may lead to hostage situations? - ANS You interrupt a
crime in progress, riot or mob action, inmate grievances, individual action
What are the four ways to BOP uses to neutralize hostage situations? - ANS Negotiations,
planNed assault, use of chemical agents, use of marksmen fire
Who is in charge in a hostage situation? - ANS The inmates are now in charge
What are the Strategies used in a hostage situation if you are a hostage? - ANS Except your
role as a hostage, prepare for extended hostage incident, get comfortable and remove signs of
your office, do not increase the stress level, limit conversation with hostage takers, do not
Copyright ©2025 BRIGHTSTARS ALL RIGHTS RESERVED 2
