PRACTICE EXAM ACCURATE 100%
1. A car cuts in front of the vehicle, forcing the driver to slam on the brakes. What
should the driver do next?
A. the car horn
B. do nothing and continue with the trip
C. make a hand gesture to express your feelings
D. allow extra space between both vehicles - ANSWER B
2. A passenger becomes angry when the driver takes a different route than the
passenger usually takes, even though the driver's route will be less distance and less
costly. What should the driver have done to avoid this conflict?
A. confirm the route with the passenger
B. ask the passenger how to get to
the destination
C. Tell the passenger that only one route can be taken
D. confirm the destination with the passenger - ANSWER A
3. Which of the following actions could a driver carry out to assist a visually impaired
passenger?
A. offer an arm to support the passenger
B. speak slowly and clearly to the passenger
C. Lead the passenger's guide dog
D. open the door of the vehicle - ANSWER A
4 a driver is waiting for a passenger to get into the vehicle and notices that he is having
difficulty due to a physical disability. What should the driver do?
A. ask the passenger if someone can assist him
B. ask the passenger if he needs help
C. Get out of the vehicle and help the passenger
D. allow the passenger plenty time to enter the vehicle - ANSWER B
5 at the end of a shift, a driver notices that a coat has been left in the back seat. the
driver notifies dispatch. the driver writes down the following details: description of item,
time and date. Which of the following elements should also
be recorded?
A. vehicle number
B. Passenger's name
, C. estimated value
D. company name - ANSWER A
6 at the end of a trip, a passenger is surprised at how high the fare is. the driver
explains that he was unsure of the route and made an error along the way. the
customer refuses to pay the full fare. What should the driver do?
A. explain that the passenger must pay the full fare
B. offer the passenger a full refund of their fare
C. reduce the fare by the relevant amount
D. ask the passenger to contact dispatch - ANSWER C
12 a driver is driving alone after dark. Which one of the following precautions should the
driver take?
A. Turn on the interior lighting
B. Turn the headlights on full beam
C. unfasten the seatbelt
D. Lock the vehicle doors - ANSWER D
13 Which one of the following actions should a driver carry out to keep an eye on the
passenger during the journey?
A. maintain a conversation
B. adjust the rear-view mirror to view the passenger
C. ask the passenger to sit in the front seat
D. Turn to look at the passenger repeatedly - ANSWER B
14 Which of the following actions is the best way to identify if a passenger presents
suspicious behaviours?
A. initiate conversation and make eye contact
B. ask the passenger's name and verify if there is any hesitation
C. establish a rapport with the passenger and ensure destination is safe
D. find out about the interests of the passenger and determine if they present a danger -
ANSWER A
15 a driver is experiencing icy conditions on the road. What should the driver do in this
situation?
A. drive with foot on the brake
B. stop at the garage and have winter
tires installed
C. increase distance between vehicles
D. Pass slower vehicles with caution - ANSWER C