Shift Lead Certification Questions - Team
Lyders UPDATED ACTUAL Exam
Questions and CORRECT Answers
What do you do if an employee is injured? - CORRECT ANSWER - Call 911 if necessary.
Call Area Coach and General Manager. Fill out and scan/email or phone scan and send in
employee injury report form found on TeamLyders under Resources>Security & Loss
Prevention>Injury Form.
What do you do if a customer is injured? - CORRECT ANSWER - Assist customer using
E.A.R.S., Call 911 if needed, Call Area Coach and General Manager, Do not authorize treatment
or payment, Do not accept fault, Fill out and email in customer injury report form in from
teamlyders.com
What do you do in the event of a fire that is controllable? - CORRECT ANSWER - Let the
team know there is a fire. Attempt to put it out. Use PASS method with extinguisher. Use Ansul
system for grease fires.
What do you do in the event of an earthquake? - CORRECT ANSWER - Have everyone
stand inside doorways. If outside stay away from buildings, power lines, and trees. Check for
injuries, gas or water leaks, and fire hazards after quake ends.
What do you do in the event of a tornado? - CORRECT ANSWER - Warn team
immediately, close restaurant, move customers into the restrooms and team into the walk-in.
What do you do in the event of a robbery? - CORRECT ANSWER - Stay calm, cooperate
with robber. Afterward stay in restaurant and lock the doors. Call 911, the Area Coach, General
Manager, and the OneLine.
What do you do if there is a food safety issue? - CORRECT ANSWER - Contact the
OneLine for serious issues, for product issues segregate product and enter the claim on
mytacobell or call OneLine. Contact Area Coach and RGM.
, What is the code of conduct and where is it found? - CORRECT ANSWER - Code of
conduct is what tells all employees the expectations the company has of them. It is found in our
company handbook - available at all times on TeamLyders.com
What tools will you use to run your shift and coach team members? - CORRECT
ANSWER - Own Your Shift card, TRED board, Own Your Zone cards, Playbook, Square
1
What do you do if a customer is harassing a team member? - CORRECT ANSWER - Use
LAST to resolve the situation. If the customer persists ask them politely to leave. If behavior gets
worse call police.
What do you do if a team member approaches you with an issue? - CORRECT
ANSWER - Be a good listener and do not judge. Do not share the information with anyone
but the RGM. Try to resolve it if possible.
What do you do if a team member is not contribution to a positive working environment? -
CORRECT ANSWER - Coach for improvement using What, What, Why. If TM does not
improve behavior send them home. Remember, if you send an employee home and they have not
worked for at least 2 hours you must still pay them for 2 hours.
Explain the letter T in TRED - CORRECT ANSWER - Target Setting: Set goals using
daily tracking sheet and TRED board, then watch dashboard monitor for real-time results. Set
results based on prior week's performance.
What do you do if there is a bottleneck is at the order point? - CORRECT ANSWER -
Focus on order taker. Scheduled and deployed correctly. Avoid putting customers on hold. Enter
orders and make drinks at the same time. Be energetic, quick, and friendly
What do you do if there is a bottleneck at the window and the food is ready? - CORRECT
ANSWER - Focus on cashier: Scheduled and deployed correctly, process credit cards first,
be energetic, quick, and friendly
Lyders UPDATED ACTUAL Exam
Questions and CORRECT Answers
What do you do if an employee is injured? - CORRECT ANSWER - Call 911 if necessary.
Call Area Coach and General Manager. Fill out and scan/email or phone scan and send in
employee injury report form found on TeamLyders under Resources>Security & Loss
Prevention>Injury Form.
What do you do if a customer is injured? - CORRECT ANSWER - Assist customer using
E.A.R.S., Call 911 if needed, Call Area Coach and General Manager, Do not authorize treatment
or payment, Do not accept fault, Fill out and email in customer injury report form in from
teamlyders.com
What do you do in the event of a fire that is controllable? - CORRECT ANSWER - Let the
team know there is a fire. Attempt to put it out. Use PASS method with extinguisher. Use Ansul
system for grease fires.
What do you do in the event of an earthquake? - CORRECT ANSWER - Have everyone
stand inside doorways. If outside stay away from buildings, power lines, and trees. Check for
injuries, gas or water leaks, and fire hazards after quake ends.
What do you do in the event of a tornado? - CORRECT ANSWER - Warn team
immediately, close restaurant, move customers into the restrooms and team into the walk-in.
What do you do in the event of a robbery? - CORRECT ANSWER - Stay calm, cooperate
with robber. Afterward stay in restaurant and lock the doors. Call 911, the Area Coach, General
Manager, and the OneLine.
What do you do if there is a food safety issue? - CORRECT ANSWER - Contact the
OneLine for serious issues, for product issues segregate product and enter the claim on
mytacobell or call OneLine. Contact Area Coach and RGM.
, What is the code of conduct and where is it found? - CORRECT ANSWER - Code of
conduct is what tells all employees the expectations the company has of them. It is found in our
company handbook - available at all times on TeamLyders.com
What tools will you use to run your shift and coach team members? - CORRECT
ANSWER - Own Your Shift card, TRED board, Own Your Zone cards, Playbook, Square
1
What do you do if a customer is harassing a team member? - CORRECT ANSWER - Use
LAST to resolve the situation. If the customer persists ask them politely to leave. If behavior gets
worse call police.
What do you do if a team member approaches you with an issue? - CORRECT
ANSWER - Be a good listener and do not judge. Do not share the information with anyone
but the RGM. Try to resolve it if possible.
What do you do if a team member is not contribution to a positive working environment? -
CORRECT ANSWER - Coach for improvement using What, What, Why. If TM does not
improve behavior send them home. Remember, if you send an employee home and they have not
worked for at least 2 hours you must still pay them for 2 hours.
Explain the letter T in TRED - CORRECT ANSWER - Target Setting: Set goals using
daily tracking sheet and TRED board, then watch dashboard monitor for real-time results. Set
results based on prior week's performance.
What do you do if there is a bottleneck is at the order point? - CORRECT ANSWER -
Focus on order taker. Scheduled and deployed correctly. Avoid putting customers on hold. Enter
orders and make drinks at the same time. Be energetic, quick, and friendly
What do you do if there is a bottleneck at the window and the food is ready? - CORRECT
ANSWER - Focus on cashier: Scheduled and deployed correctly, process credit cards first,
be energetic, quick, and friendly
