COPE Health Scholars ACTUAL Exam
Questions and CORRECT Answers
What is the purpose of a counseling report?
What are some reasons it is used? - CORRECT ANSWER - To correct and improve
performance and review program policies and procedures to support successful participation in
the program
Commonly used for:
- Missed shifts
- Missed meetings
- Late or incomplete competency checklists
- Expired CPR or TB test
What is a Pre-Rotational Shift timesheet? - CORRECT ANSWER - Documentation of
Scholar's hours for shifts done prior to start of rotation
What is a Department Specific Training timesheet? - CORRECT ANSWER - Documentation
of Scholar's hours during training for new departments
What is a Competency Checklist? - CORRECT ANSWER - Documentation of participant's
training and competency for each department
For each Competency Checklist, when must it be turned in and who must it be completed with? -
CORRECT ANSWER - Due at the end of WEEK 2 of the rotation and must be completed
with a Registered Nurse ONLY.
- Tips: aim to have checklist completed at your first shift
What is a Leave of Absence?
,What are the requirements before you can request a LOA?
What are the procedures that must be done in order to request/be granted one? - CORRECT
ANSWER - Request to be excused from participation for a period of 14 consecutive days or
longer.
Requirements:
- Between 14-180 days
- Leave of 110-179 days requires re-training
- Leave of 180+ days requires re-application
- Must be active 90 days and/or complete 48 floor hours between LOAs
- Must have completed 1 full rotation as a Scholar
Procedures:
1. Submit all requests to the LOA Coordinator
2. Allow 2 weeks for processing
3. Receive approval from LOA Coordinator
4. Return badge to Health Scholar Office before leaving
What is a Letter of Recommendation?
What are the requirements before you can request a LOR?
What are the procedures that must be done in order to request/be granted one? - CORRECT
ANSWER - Request for a personalized letter detailing your program experience and
accomplishments
Procedures:
1. Submit all requests to the Program Manager
2. Email instructor for how to submit Letter of Recommendation
3. Allow up to 8 weeks for processing
4. Letters of recommendation are NOT guaranteed to all Scholars
,Six hours before your scheduled shift, an emergency arises and you will not be ale to perform
your weekly participant duties. You must do which of the following?
I. Call the Charge Nurse of your department 15 minutes after the time of your scheduled shift
II. Email your Department Coordinator
III. Page the COPE Health Scholars Program Manager
A. I only
B. II only
C. I and II
D. I, II, and III - CORRECT ANSWER - I, II, and III
What is the difference between Medicare and Medicaid patients? - CORRECT ANSWER -
Medicare is insurance for the elderly, aged 65+
Medicaid is insurance for low-income individuals of all ages. It is funded by tax payers/the state
What is an HMO? - CORRECT ANSWER - Health Maintenance Organization; considered a
private insurance
What is a PPO? - CORRECT ANSWER - Preferred Provider Organization; considered a
private insurance
What are the key elements of the Affordable Care Act? - CORRECT ANSWER - - Quality,
affordable health coverage for all Americans
- Expand public programs
- Improve quality and efficiency of health care
- Prevention of chronic disease and improve public health
- Healthcare workforce
, What is the Triple Aim for improving health care systems? - CORRECT ANSWER - 1.
Improving the experience of care
2. Improving the health of populations
3. Reducing per capita costs of health care
What is HCAHPS? - CORRECT ANSWER - Hospital Consumer Assessment of Healthcare
Providers and Systems
What are the 8 domains of HCAHPS? - CORRECT ANSWER - - Nurse communications
- Cleanliness and quietness
- Pain management
- Discharge management
- Physician communications
- Responsiveness of hospital staff
- Communications about medications
- Overall rating
What is AIDET? - CORRECT ANSWER - Assess
Introduce
Duration
Explanation
Thank you
What is SKIAHI? - CORRECT ANSWER - SIGNS: assess the outside of the door for any
signs
KNOCK: always knock before entering the room
INTRODUCE: introduce yourself and state your position
Questions and CORRECT Answers
What is the purpose of a counseling report?
What are some reasons it is used? - CORRECT ANSWER - To correct and improve
performance and review program policies and procedures to support successful participation in
the program
Commonly used for:
- Missed shifts
- Missed meetings
- Late or incomplete competency checklists
- Expired CPR or TB test
What is a Pre-Rotational Shift timesheet? - CORRECT ANSWER - Documentation of
Scholar's hours for shifts done prior to start of rotation
What is a Department Specific Training timesheet? - CORRECT ANSWER - Documentation
of Scholar's hours during training for new departments
What is a Competency Checklist? - CORRECT ANSWER - Documentation of participant's
training and competency for each department
For each Competency Checklist, when must it be turned in and who must it be completed with? -
CORRECT ANSWER - Due at the end of WEEK 2 of the rotation and must be completed
with a Registered Nurse ONLY.
- Tips: aim to have checklist completed at your first shift
What is a Leave of Absence?
,What are the requirements before you can request a LOA?
What are the procedures that must be done in order to request/be granted one? - CORRECT
ANSWER - Request to be excused from participation for a period of 14 consecutive days or
longer.
Requirements:
- Between 14-180 days
- Leave of 110-179 days requires re-training
- Leave of 180+ days requires re-application
- Must be active 90 days and/or complete 48 floor hours between LOAs
- Must have completed 1 full rotation as a Scholar
Procedures:
1. Submit all requests to the LOA Coordinator
2. Allow 2 weeks for processing
3. Receive approval from LOA Coordinator
4. Return badge to Health Scholar Office before leaving
What is a Letter of Recommendation?
What are the requirements before you can request a LOR?
What are the procedures that must be done in order to request/be granted one? - CORRECT
ANSWER - Request for a personalized letter detailing your program experience and
accomplishments
Procedures:
1. Submit all requests to the Program Manager
2. Email instructor for how to submit Letter of Recommendation
3. Allow up to 8 weeks for processing
4. Letters of recommendation are NOT guaranteed to all Scholars
,Six hours before your scheduled shift, an emergency arises and you will not be ale to perform
your weekly participant duties. You must do which of the following?
I. Call the Charge Nurse of your department 15 minutes after the time of your scheduled shift
II. Email your Department Coordinator
III. Page the COPE Health Scholars Program Manager
A. I only
B. II only
C. I and II
D. I, II, and III - CORRECT ANSWER - I, II, and III
What is the difference between Medicare and Medicaid patients? - CORRECT ANSWER -
Medicare is insurance for the elderly, aged 65+
Medicaid is insurance for low-income individuals of all ages. It is funded by tax payers/the state
What is an HMO? - CORRECT ANSWER - Health Maintenance Organization; considered a
private insurance
What is a PPO? - CORRECT ANSWER - Preferred Provider Organization; considered a
private insurance
What are the key elements of the Affordable Care Act? - CORRECT ANSWER - - Quality,
affordable health coverage for all Americans
- Expand public programs
- Improve quality and efficiency of health care
- Prevention of chronic disease and improve public health
- Healthcare workforce
, What is the Triple Aim for improving health care systems? - CORRECT ANSWER - 1.
Improving the experience of care
2. Improving the health of populations
3. Reducing per capita costs of health care
What is HCAHPS? - CORRECT ANSWER - Hospital Consumer Assessment of Healthcare
Providers and Systems
What are the 8 domains of HCAHPS? - CORRECT ANSWER - - Nurse communications
- Cleanliness and quietness
- Pain management
- Discharge management
- Physician communications
- Responsiveness of hospital staff
- Communications about medications
- Overall rating
What is AIDET? - CORRECT ANSWER - Assess
Introduce
Duration
Explanation
Thank you
What is SKIAHI? - CORRECT ANSWER - SIGNS: assess the outside of the door for any
signs
KNOCK: always knock before entering the room
INTRODUCE: introduce yourself and state your position
