International Association for Healthcare Security and Safety (IAHSS)
IAHSS Advanced Officer Certification (2025-2026)/IAHSS
Supervisor Exam. Complete Exam Questions with The
Accurate Answers Ready to Pass.
What is the primary role of a security officer in crime prevention?
- CORRECT ANSWERS >>c. Reduce the opportunity for a person to commit a crime.
Crime prevention is the anticipation, recognition, and appraisal of a crime risk. It also involves
what?
. - CORRECT ANSWERS >>a. Initiating some action to remove or reduce the risk.
What must be done about life safety deficiencies found in the hazard surveillance tour?
- CORRECT ANSWERS >>d. Correct them immediately.
What is the purpose of crime analysis?
- CORRECT ANSWERS >>a. Identify problems and develop strategies to reduce problems.
Which of the following is easier and more cost effective for an institution?
- CORRECT ANSWERS >>d. Building in security systems during building design.
The Triangle of Crime consists of:
- CORRECT ANSWERS >>c. Opportunity, Desire, Ability
What are the layers of protection through physical security planning? - CORRECT ANSWERS
>> Perimeter Barrior: line or outside perimeter of the site
Building's Exterior: top, sides, bottom of building
Interior Controls: lock/key systems, access control systems,
alarms, camera, policies/procedures, training
How can employee awareness programs improve safety in a healthcare facility? - CORRECT
ANSWERS >> Generates employee involvement
Improves trust/credibility in the security program and it's
personnel
What are the two most important aspects of a successful security program?
- CORRECT ANSWERS >>d. Security awareness and crime prevention
Why is crime analysis important? - CORRECT ANSWERS >>It helps security monitor the level
and types of crime and seasonal fluctuations.
,International Association for Healthcare Security and Safety (IAHSS)
How does environmental design promote a safer environment? - CORRECT ANSWERS
>>Design areas with:
CPTED
Clear sight lines
Appropriate lighting
Unambiguous sinage
Sprinkler heads must not have any obstruction or storage within
inches of the sprinkler head:
- CORRECT ANSWERS >>c. 18
What agency requires Hazard Surveillance Rounds?
- CORRECT ANSWERS >>b. The Joint Commission
What are the two categories of safety and securities inspections?
- CORRECT ANSWERS >>c. Hazard surveillance rounds and security surveys
Hazard Surveillance Round inspections are reported to:
- CORRECT ANSWERS >>d. The safety committee of the healthcare organization
Patient care buildings and satellite health centers require Hazard Surveillance Round
inspections:
- CORRECT ANSWERS >>c. Twice per year
Non-patient care buildings and exterior grounds require Hazard Surveillance Round inspections:
- CORRECT ANSWERS >>a. Once per year
The five-step approach to crime analysis is:
- CORRECT ANSWERS >>b. Collect, Collate, Analyze, Disseminate, Gather/Evaluate feedback
Crime analysis data reports should be presented to the institutional safety committee how
often?
- CORRECT ANSWERS >>a. Quarterly
Healthcare facilities that provide customer service motivate customers to tell others about
these organizations.
- CORRECT ANSWERS >>d. Excellent
Process improvements in customer service can be measured how?
Surveys
Monitoring performance
Benchmarking
All of the above - CORRECT ANSWERS >>d. All of the above
, International Association for Healthcare Security and Safety (IAHSS)
can be an excellent way to measure customer service and improve performance:
- CORRECT ANSWERS >>b. Feedback
is an element in improving customer service:
Identifying customers
Attitude
Communication
Training
All of the above - CORRECT ANSWERS >>e. All of the above
Communication is :
- CORRECT ANSWERS >>a. 93% body language, 7% words
Customer retention is times less expensive than attracting new customers.
- CORRECT ANSWERS >>b. 5 to 6
Satisfied customers on average tell other people about their positive experience at a
healthcare facility.
- CORRECT ANSWERS >>c. 4 to 5
How many healthcare organizations have earned the Planetree organization's designation as a
'patient-centered hospital'?
- CORRECT ANSWERS >>c. more than 125
What are the four elements of the "Fish" philosophy? - CORRECT ANSWERS >>1. Choose
your attitude
Play
Make Their day
Be present, be there
The acronym HEART expresses what: - CORRECT ANSWERS >>Honesty Empathetic
Appreciative Respectful Tolerant
Research reveals that consumers make buying decisions based on:
- CORRECT ANSWERS >>c. 90% service / 10% product
% of customers stop doing business with an company because they are dissatisfied with
the product or service.
- CORRECT ANSWERS >>b. 14%
% of customers leave because of an attitude of indifference on the part of the service
IAHSS Advanced Officer Certification (2025-2026)/IAHSS
Supervisor Exam. Complete Exam Questions with The
Accurate Answers Ready to Pass.
What is the primary role of a security officer in crime prevention?
- CORRECT ANSWERS >>c. Reduce the opportunity for a person to commit a crime.
Crime prevention is the anticipation, recognition, and appraisal of a crime risk. It also involves
what?
. - CORRECT ANSWERS >>a. Initiating some action to remove or reduce the risk.
What must be done about life safety deficiencies found in the hazard surveillance tour?
- CORRECT ANSWERS >>d. Correct them immediately.
What is the purpose of crime analysis?
- CORRECT ANSWERS >>a. Identify problems and develop strategies to reduce problems.
Which of the following is easier and more cost effective for an institution?
- CORRECT ANSWERS >>d. Building in security systems during building design.
The Triangle of Crime consists of:
- CORRECT ANSWERS >>c. Opportunity, Desire, Ability
What are the layers of protection through physical security planning? - CORRECT ANSWERS
>> Perimeter Barrior: line or outside perimeter of the site
Building's Exterior: top, sides, bottom of building
Interior Controls: lock/key systems, access control systems,
alarms, camera, policies/procedures, training
How can employee awareness programs improve safety in a healthcare facility? - CORRECT
ANSWERS >> Generates employee involvement
Improves trust/credibility in the security program and it's
personnel
What are the two most important aspects of a successful security program?
- CORRECT ANSWERS >>d. Security awareness and crime prevention
Why is crime analysis important? - CORRECT ANSWERS >>It helps security monitor the level
and types of crime and seasonal fluctuations.
,International Association for Healthcare Security and Safety (IAHSS)
How does environmental design promote a safer environment? - CORRECT ANSWERS
>>Design areas with:
CPTED
Clear sight lines
Appropriate lighting
Unambiguous sinage
Sprinkler heads must not have any obstruction or storage within
inches of the sprinkler head:
- CORRECT ANSWERS >>c. 18
What agency requires Hazard Surveillance Rounds?
- CORRECT ANSWERS >>b. The Joint Commission
What are the two categories of safety and securities inspections?
- CORRECT ANSWERS >>c. Hazard surveillance rounds and security surveys
Hazard Surveillance Round inspections are reported to:
- CORRECT ANSWERS >>d. The safety committee of the healthcare organization
Patient care buildings and satellite health centers require Hazard Surveillance Round
inspections:
- CORRECT ANSWERS >>c. Twice per year
Non-patient care buildings and exterior grounds require Hazard Surveillance Round inspections:
- CORRECT ANSWERS >>a. Once per year
The five-step approach to crime analysis is:
- CORRECT ANSWERS >>b. Collect, Collate, Analyze, Disseminate, Gather/Evaluate feedback
Crime analysis data reports should be presented to the institutional safety committee how
often?
- CORRECT ANSWERS >>a. Quarterly
Healthcare facilities that provide customer service motivate customers to tell others about
these organizations.
- CORRECT ANSWERS >>d. Excellent
Process improvements in customer service can be measured how?
Surveys
Monitoring performance
Benchmarking
All of the above - CORRECT ANSWERS >>d. All of the above
, International Association for Healthcare Security and Safety (IAHSS)
can be an excellent way to measure customer service and improve performance:
- CORRECT ANSWERS >>b. Feedback
is an element in improving customer service:
Identifying customers
Attitude
Communication
Training
All of the above - CORRECT ANSWERS >>e. All of the above
Communication is :
- CORRECT ANSWERS >>a. 93% body language, 7% words
Customer retention is times less expensive than attracting new customers.
- CORRECT ANSWERS >>b. 5 to 6
Satisfied customers on average tell other people about their positive experience at a
healthcare facility.
- CORRECT ANSWERS >>c. 4 to 5
How many healthcare organizations have earned the Planetree organization's designation as a
'patient-centered hospital'?
- CORRECT ANSWERS >>c. more than 125
What are the four elements of the "Fish" philosophy? - CORRECT ANSWERS >>1. Choose
your attitude
Play
Make Their day
Be present, be there
The acronym HEART expresses what: - CORRECT ANSWERS >>Honesty Empathetic
Appreciative Respectful Tolerant
Research reveals that consumers make buying decisions based on:
- CORRECT ANSWERS >>c. 90% service / 10% product
% of customers stop doing business with an company because they are dissatisfied with
the product or service.
- CORRECT ANSWERS >>b. 14%
% of customers leave because of an attitude of indifference on the part of the service
