Naham Exam UPDATED ACTUAL
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,Terms in this set (77)
acknowledge, introduce, duration,
AIDET
explanation, thank you
provides patient service
satisfaction surveys, used for both
Press Ganey
public relations & performance
improvement
KPI Key Performance Indicator
Preregistration percentage, wait
KPI Example times, accuracy rate, pos
collections, productivity
Hear them out, empathize with the
HEAT customer, apologize, take
responsibility for actions
PPE personal protective equipment
Emergency Medical Treatment and
EMTALA
Active Labor Act
, A federal and state assistance
program that pays for health care
Medicaid
services for people who cannot
afford them.
A federal program of health
Medicare insurance for persons 65 years of
age and older
Hospital insurance that covers
inpatient and most skilled care.
Medicare Part A Mandatory copays for hospital
days 21-150, getting higher with
each period of time.
Medicare Part B outpatient services
Medical services, procedures, or
supplies that are reasonable and
necessary for the diagnosis or
treatment of a patient's medical
Medically
condition, in accordance with the
necessary
standards of good medical
practice, performed at the proper
level, and provided in the most
appropriate setting.
Exam Questions and CORRECT
Answers
Save
Get a feel for practice questions
Learn
Studied 7 terms
Nice work, you're crushing it
Continue studying in Learn
,Terms in this set (77)
acknowledge, introduce, duration,
AIDET
explanation, thank you
provides patient service
satisfaction surveys, used for both
Press Ganey
public relations & performance
improvement
KPI Key Performance Indicator
Preregistration percentage, wait
KPI Example times, accuracy rate, pos
collections, productivity
Hear them out, empathize with the
HEAT customer, apologize, take
responsibility for actions
PPE personal protective equipment
Emergency Medical Treatment and
EMTALA
Active Labor Act
, A federal and state assistance
program that pays for health care
Medicaid
services for people who cannot
afford them.
A federal program of health
Medicare insurance for persons 65 years of
age and older
Hospital insurance that covers
inpatient and most skilled care.
Medicare Part A Mandatory copays for hospital
days 21-150, getting higher with
each period of time.
Medicare Part B outpatient services
Medical services, procedures, or
supplies that are reasonable and
necessary for the diagnosis or
treatment of a patient's medical
Medically
condition, in accordance with the
necessary
standards of good medical
practice, performed at the proper
level, and provided in the most
appropriate setting.
