D545 WGU Section 2 Quiz & Test: Competing Values
Framework in Healthcare Section 2 – Quiz & Tests.
LESSON 1: QUIZ
How does the competing values framework address a healthcare organization's
internal environment to cultivate organizational effectiveness?
o By ensuring employee satisfaction
o By balancing interdepartmental finances
o By identifying underperforming employees
o By reviewing each department separately
That's right! The competing values framework believes that satisfied employees
are more likely to become actively involved in an organization's effectiveness.
A hospital system has seen declining patient satisfaction scores around nurse and
physician communication over the past year. As part of evaluating this issue,
leadership decides to conduct a situational analysis focused on patterns of
communication between clinical staff and patients.
How can situational analysis help this organization to resolve communication issues?
o By preventing leadership from oversimplifying the issues
o By producing real-time data to enable quick turnaround of solutions
o By revealing deficiencies in existing employee policies
o By eliminating biased findings based solely on patient satisfaction surveys
That's right! Situational analysis of various factors can uncover where and why
communication is breaking down.
How does a healthcare manager use the rational goal model to ensure that an
organization is operating effectively?
o By emphasizing planning and control to achieve productivity
o By emphasizing information management to achieve stability
o By emphasizing daily operations to achieve cohesion and transparency
o By emphasizing flexibility and morale to achieve employee development
That's right! The rational goal model emphasizes specific organizational goals and
efficiency in order to maximize profit and productivity.
®™
, A healthcare organization is designing customized surveys to evaluate patient satisfaction
within its existing departments.
Which level of strategy is the leadership team using?
®™
, o Functional
o Business
o Operational
o Corporate
That's right! Functional-level strategies focus on departmental level activities and are
driven by products and services such as patient care.
A hospital plans to switch billing to a third-party billing administrator, and the board of directors
wants to make sure the change would keep the hospital in compliance with Medicaid regulations.
Which type of analysis should the hospital conduct to obtain the necessary data?
o Political, economic, social, and technological (PEST) analysis
o Portfolio analysis
o SWOT analysis
o Scenario analysis
That's right! One aspect of a PEST analysis is studying how laws and regulations will
impact an organization's plans.
Describe two ways that the people element of the organizational analysis model
impacts other elements of the model.
The people element, encompassing the organization's workforce, skills, and culture, greatly
influences organizational structure and processes.
As an example, a skilled and adaptable workforce allows for more agile organizational structures.
If an organization values innovation and creativity, it might adopt a flatter structure, empowering
employees at all levels to contribute ideas and solutions.
Additionally, organizational culture impacts how processes are executed. When
collaboration and open communication embody organizational culture, a smoother
decision-making process results.
®™
Framework in Healthcare Section 2 – Quiz & Tests.
LESSON 1: QUIZ
How does the competing values framework address a healthcare organization's
internal environment to cultivate organizational effectiveness?
o By ensuring employee satisfaction
o By balancing interdepartmental finances
o By identifying underperforming employees
o By reviewing each department separately
That's right! The competing values framework believes that satisfied employees
are more likely to become actively involved in an organization's effectiveness.
A hospital system has seen declining patient satisfaction scores around nurse and
physician communication over the past year. As part of evaluating this issue,
leadership decides to conduct a situational analysis focused on patterns of
communication between clinical staff and patients.
How can situational analysis help this organization to resolve communication issues?
o By preventing leadership from oversimplifying the issues
o By producing real-time data to enable quick turnaround of solutions
o By revealing deficiencies in existing employee policies
o By eliminating biased findings based solely on patient satisfaction surveys
That's right! Situational analysis of various factors can uncover where and why
communication is breaking down.
How does a healthcare manager use the rational goal model to ensure that an
organization is operating effectively?
o By emphasizing planning and control to achieve productivity
o By emphasizing information management to achieve stability
o By emphasizing daily operations to achieve cohesion and transparency
o By emphasizing flexibility and morale to achieve employee development
That's right! The rational goal model emphasizes specific organizational goals and
efficiency in order to maximize profit and productivity.
®™
, A healthcare organization is designing customized surveys to evaluate patient satisfaction
within its existing departments.
Which level of strategy is the leadership team using?
®™
, o Functional
o Business
o Operational
o Corporate
That's right! Functional-level strategies focus on departmental level activities and are
driven by products and services such as patient care.
A hospital plans to switch billing to a third-party billing administrator, and the board of directors
wants to make sure the change would keep the hospital in compliance with Medicaid regulations.
Which type of analysis should the hospital conduct to obtain the necessary data?
o Political, economic, social, and technological (PEST) analysis
o Portfolio analysis
o SWOT analysis
o Scenario analysis
That's right! One aspect of a PEST analysis is studying how laws and regulations will
impact an organization's plans.
Describe two ways that the people element of the organizational analysis model
impacts other elements of the model.
The people element, encompassing the organization's workforce, skills, and culture, greatly
influences organizational structure and processes.
As an example, a skilled and adaptable workforce allows for more agile organizational structures.
If an organization values innovation and creativity, it might adopt a flatter structure, empowering
employees at all levels to contribute ideas and solutions.
Additionally, organizational culture impacts how processes are executed. When
collaboration and open communication embody organizational culture, a smoother
decision-making process results.
®™
