CHIA Practice Exam
Which is a parent company consisting of multiple chains? - (ANSWERS)Choice!@#$%%%%%
Hotels
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Which is a true statement about parent companies? - (ANSWERS)Parent companies and
related chains have changed over time
What are the 3 different operation types - (ANSWERS)Corporate, Franchise, Independent
Which is a true statement about independent hotels? - (ANSWERS)Independent hotels are not
affiliated with a specific chain
Which is a true statement about management companies? - (ANSWERS)Management
companies have contracts where they receive payment for their services and some of the
profits
Which is a true statement regarding geographic categorization? - (ANSWERS)STR uses the
UNWTO definitions when it comes to recognizing countries
Which is true regarding markets? - (ANSWERS)No market will ever cross country boundaries
In descending order of geographic size, which is correct? - (ANSWERS)Continent, sub-
continent, country, market, tract/sub-market
Which two geographic categories are the most important for a hotel GM - (ANSWERS)Market
and tract/sub-market
Markets and tracts are created based on what two determining factors - (ANSWERS)number of
hotels and participation
Which is true regarding tracts - (ANSWERS)tracts are referred to as sub-markets outside of
north America
Changes to how markets and tracts are geographically defined are made how often -
(ANSWERS)annually
Which two non-geographic categories are the most important for a hotel GM - (ANSWERS)scale
and class
How many scale categories are there compared to class categories - (ANSWERS)7 scale and 6
class
Which one is an accurate statement regarding scale and class groups in a single chain? -
(ANSWERS)A Ritz Carlton Hotel will always be in the same scale and class groups in every
country throughout the world
, CHIA Practice Exam
!@#$%%%%%
%%%%%%
Which one is an accurate statement regarding class groups - (ANSWERS)independent hotels
are slotted into class groups based upon the ADR of the independent hotel compared to the
chain hotels in the same market
Which one is NOT a location category used by the hotel industry - (ANSWERS)oceanfront
Which is NOT a valid non-geographic category - (ANSWERS)guest satisfaction rating
Benchmarking in the hotel industry takes place at what level? - (ANSWERS)property level
Corporate level
Geographic level
Comp sets are used for many purposes in hotel operations, which is one of those purposes -
(ANSWERS)used to aid sales and marketing
Used in management contracts for performance requirements
Effect a gms compensation
4 key considerations when creating a comp set - (ANSWERS)participation, proximity, pricing,
and product
All of the following are good reasons for a hotel to have additional comp sets except -
(ANSWERS)have one set that you can easily beat and another which is a realistic target
When can a comp set be created - (ANSWERS)when the hotel is under construction
Who creates a competitive set for a chain hotel - (ANSWERS)it is a joint effort involving many
stakeholders
What is the average number of hotels in a comp set - (ANSWERS)between 5 and 6
Which is a valid rule related to creating a comp set - (ANSWERS)when percentages are
calculated, the rooms of the subject hotel, as well as the same chain and parent company, are
excluded
What is a reverse comp set - (ANSWERS)properties that name your hotel in their comp set
When can a comp set be changed - (ANSWERS)at any time, although many wait until the
beginning of the year
Which is NOT a valid rule related to changing a comp set - (ANSWERS)a single hotel may be
added to a comp set at any time
Which is a parent company consisting of multiple chains? - (ANSWERS)Choice!@#$%%%%%
Hotels
%%%%%%
Which is a true statement about parent companies? - (ANSWERS)Parent companies and
related chains have changed over time
What are the 3 different operation types - (ANSWERS)Corporate, Franchise, Independent
Which is a true statement about independent hotels? - (ANSWERS)Independent hotels are not
affiliated with a specific chain
Which is a true statement about management companies? - (ANSWERS)Management
companies have contracts where they receive payment for their services and some of the
profits
Which is a true statement regarding geographic categorization? - (ANSWERS)STR uses the
UNWTO definitions when it comes to recognizing countries
Which is true regarding markets? - (ANSWERS)No market will ever cross country boundaries
In descending order of geographic size, which is correct? - (ANSWERS)Continent, sub-
continent, country, market, tract/sub-market
Which two geographic categories are the most important for a hotel GM - (ANSWERS)Market
and tract/sub-market
Markets and tracts are created based on what two determining factors - (ANSWERS)number of
hotels and participation
Which is true regarding tracts - (ANSWERS)tracts are referred to as sub-markets outside of
north America
Changes to how markets and tracts are geographically defined are made how often -
(ANSWERS)annually
Which two non-geographic categories are the most important for a hotel GM - (ANSWERS)scale
and class
How many scale categories are there compared to class categories - (ANSWERS)7 scale and 6
class
Which one is an accurate statement regarding scale and class groups in a single chain? -
(ANSWERS)A Ritz Carlton Hotel will always be in the same scale and class groups in every
country throughout the world
, CHIA Practice Exam
!@#$%%%%%
%%%%%%
Which one is an accurate statement regarding class groups - (ANSWERS)independent hotels
are slotted into class groups based upon the ADR of the independent hotel compared to the
chain hotels in the same market
Which one is NOT a location category used by the hotel industry - (ANSWERS)oceanfront
Which is NOT a valid non-geographic category - (ANSWERS)guest satisfaction rating
Benchmarking in the hotel industry takes place at what level? - (ANSWERS)property level
Corporate level
Geographic level
Comp sets are used for many purposes in hotel operations, which is one of those purposes -
(ANSWERS)used to aid sales and marketing
Used in management contracts for performance requirements
Effect a gms compensation
4 key considerations when creating a comp set - (ANSWERS)participation, proximity, pricing,
and product
All of the following are good reasons for a hotel to have additional comp sets except -
(ANSWERS)have one set that you can easily beat and another which is a realistic target
When can a comp set be created - (ANSWERS)when the hotel is under construction
Who creates a competitive set for a chain hotel - (ANSWERS)it is a joint effort involving many
stakeholders
What is the average number of hotels in a comp set - (ANSWERS)between 5 and 6
Which is a valid rule related to creating a comp set - (ANSWERS)when percentages are
calculated, the rooms of the subject hotel, as well as the same chain and parent company, are
excluded
What is a reverse comp set - (ANSWERS)properties that name your hotel in their comp set
When can a comp set be changed - (ANSWERS)at any time, although many wait until the
beginning of the year
Which is NOT a valid rule related to changing a comp set - (ANSWERS)a single hotel may be
added to a comp set at any time
