Page | 1
ABQAURP: QUALITY
IMPROVEMENT, MANAGEMENT
AND ASSURANCE 2024-2025 MOST
RECENT UPDATE [MOST TESTED
QUESTIONS] CERTIFIED STUDY
GUIDE COMPREHENSIVE
QUESTIONS AND VERIFIED
ANSWERS GET IT correct
Question: Who initially decided quality should be measured
Answer: Abraham Flexner
Question:Lead the founding of the Joint Commission
Answer: E.A. Codman
Question:Brought modern quality assurance techniques to moder medicine
Answer: Avedis Donabedian
Question:Named the PDCA cycle
Answer: W. Edwards Deming
Question:Developed the PDCA cycle
Answer: Walter Shewhart
Question:Deming's seven diseases
, Page | 2
Answer: 1.) Lack of consistency of purpose
2.) Emphasis on short-term profits
3.) Evaluation of performance, merit rating or annual review
4.) Mobility of management (job hopping)
5.) management by use of "visible figures", with no consideration of unknowns
or unknowables
6.) Excessive medical costs
7.) Excessive liability costs
Question:Deming's 14 points for management
Answer: 1.) Create constancy of purpose toward improvement of product and
service, with the aim to become competitive, stay in business and provide
jobs.
2.) Adopt the new philosophy. Management must take on leadership for
change.
3.) Cease dependence on inspection to achieve quality. Build quality into the
product in the first place.
4.) Move toward a single supplier for any one item, creating a long-term
relationship of loyalty and trust.
5.) Improve constantly and forever the system of production and service.
6.) Institute training on the job.
7.) Institute leadership. Supervision should aim to help people do a better job.
8.) Drive out fear so that everyone may work effectively.
9.) Break down barriers between departments.
10.) Eliminate slogans, exhortations and targets for the work force.
11.) Recognize that the cause of low quality and low productivity belongs to
the system, and thus lies beyond the power of the work force.
, Page | 3
a. Eliminate quotas and substitute leadership.
b. Eliminate management by objective. Substitute leadership.
12.) Remove barriers to pride-of-workmanship.
13.) Institute a vigorous program of education and self-improvement.
14.) Put everyone to work to accomplish transformation.
Question:Deming's "Special Cause"
Answer: Unpredicted action on a system such as an increased length of
patient stay due to injuries sustained when hospital's roof collapses. "Blips" on
a control chart characterize these special causes
Question:Deming's "Common Causes"
Answer: Day-to-day variations in a system
Question:SPC charts are used to ....
Answer: -Display data over time
-Picture trends over time
-Display upper and lower statistical limits
They help differentiate between special cause and common cause. Common
cause usually stay within the standard deviation lines. Special causes usually
fall outside
Question:Who introduced Total Quality Control (TCQ)
Answer: Joseph M. Juran
Question:Proposed "Cost of Non-Conformance"
ABQAURP: QUALITY
IMPROVEMENT, MANAGEMENT
AND ASSURANCE 2024-2025 MOST
RECENT UPDATE [MOST TESTED
QUESTIONS] CERTIFIED STUDY
GUIDE COMPREHENSIVE
QUESTIONS AND VERIFIED
ANSWERS GET IT correct
Question: Who initially decided quality should be measured
Answer: Abraham Flexner
Question:Lead the founding of the Joint Commission
Answer: E.A. Codman
Question:Brought modern quality assurance techniques to moder medicine
Answer: Avedis Donabedian
Question:Named the PDCA cycle
Answer: W. Edwards Deming
Question:Developed the PDCA cycle
Answer: Walter Shewhart
Question:Deming's seven diseases
, Page | 2
Answer: 1.) Lack of consistency of purpose
2.) Emphasis on short-term profits
3.) Evaluation of performance, merit rating or annual review
4.) Mobility of management (job hopping)
5.) management by use of "visible figures", with no consideration of unknowns
or unknowables
6.) Excessive medical costs
7.) Excessive liability costs
Question:Deming's 14 points for management
Answer: 1.) Create constancy of purpose toward improvement of product and
service, with the aim to become competitive, stay in business and provide
jobs.
2.) Adopt the new philosophy. Management must take on leadership for
change.
3.) Cease dependence on inspection to achieve quality. Build quality into the
product in the first place.
4.) Move toward a single supplier for any one item, creating a long-term
relationship of loyalty and trust.
5.) Improve constantly and forever the system of production and service.
6.) Institute training on the job.
7.) Institute leadership. Supervision should aim to help people do a better job.
8.) Drive out fear so that everyone may work effectively.
9.) Break down barriers between departments.
10.) Eliminate slogans, exhortations and targets for the work force.
11.) Recognize that the cause of low quality and low productivity belongs to
the system, and thus lies beyond the power of the work force.
, Page | 3
a. Eliminate quotas and substitute leadership.
b. Eliminate management by objective. Substitute leadership.
12.) Remove barriers to pride-of-workmanship.
13.) Institute a vigorous program of education and self-improvement.
14.) Put everyone to work to accomplish transformation.
Question:Deming's "Special Cause"
Answer: Unpredicted action on a system such as an increased length of
patient stay due to injuries sustained when hospital's roof collapses. "Blips" on
a control chart characterize these special causes
Question:Deming's "Common Causes"
Answer: Day-to-day variations in a system
Question:SPC charts are used to ....
Answer: -Display data over time
-Picture trends over time
-Display upper and lower statistical limits
They help differentiate between special cause and common cause. Common
cause usually stay within the standard deviation lines. Special causes usually
fall outside
Question:Who introduced Total Quality Control (TCQ)
Answer: Joseph M. Juran
Question:Proposed "Cost of Non-Conformance"
