Six Sigma Black Belt Study Guide
UPDATED ACTUAL Exam
Questions and CORRECT Answers
Save
Terms in this set (135)
Problem Description, Scope,
What's
Project Goals, Customer Benefits,
Contained on
Ownership/Team, Stakeholder
the Charter?
Approval, Schedule
What are the Lean, DMAIIC, DMADV
Three Pillars of
PE?
,What is used to Customer requirements
set
Specification
Limits?
What is the Activity Flowchart: displays
difference complexity & decision points in a
between an process done by 1 person.
Activity Deployment Flowchart: highlights
Flowchart and a handoff areas in processes
Deployment between people or functions.
Flowchart? Clarifies roles and dependencies.
Describe the 5 Define: Business case/problem to
Phases of the be addressed and how, Measure:
Roadmap and Establish a baseline, Analyze:
list the purpose Identify root cause and confirm
of each and the with data, Improve/Innovate:
likely outcome Develop & implement solutions,
or deliverables Control: Maintain the gains by
from each standardizing processes for on-
phase. going improvement.
, Marketing strategy that divides
What is Market broad target market into subsets
Segmentation? that have common needs and
priorities.
Reactive: Information comes to
What's the
you whether you take it or not
difference
(complaints, returns).
between
Proactive: Self-initiated to gather
proactive and
information (market research,
reactive VOC?
customer interviews, surveys).
Customer
specifications/requirements used
CTQ's are
to create a CTQ tree to translate
derived from
broad requirements into specific
what?
requirements.
VOC.
Identification of
individuals/groups that affect or
What's a are affected by a proposed
Stakeholder's action, and sorting them
Analysis? according to their impact on the
action and the impact the action
will have on them.
UPDATED ACTUAL Exam
Questions and CORRECT Answers
Save
Terms in this set (135)
Problem Description, Scope,
What's
Project Goals, Customer Benefits,
Contained on
Ownership/Team, Stakeholder
the Charter?
Approval, Schedule
What are the Lean, DMAIIC, DMADV
Three Pillars of
PE?
,What is used to Customer requirements
set
Specification
Limits?
What is the Activity Flowchart: displays
difference complexity & decision points in a
between an process done by 1 person.
Activity Deployment Flowchart: highlights
Flowchart and a handoff areas in processes
Deployment between people or functions.
Flowchart? Clarifies roles and dependencies.
Describe the 5 Define: Business case/problem to
Phases of the be addressed and how, Measure:
Roadmap and Establish a baseline, Analyze:
list the purpose Identify root cause and confirm
of each and the with data, Improve/Innovate:
likely outcome Develop & implement solutions,
or deliverables Control: Maintain the gains by
from each standardizing processes for on-
phase. going improvement.
, Marketing strategy that divides
What is Market broad target market into subsets
Segmentation? that have common needs and
priorities.
Reactive: Information comes to
What's the
you whether you take it or not
difference
(complaints, returns).
between
Proactive: Self-initiated to gather
proactive and
information (market research,
reactive VOC?
customer interviews, surveys).
Customer
specifications/requirements used
CTQ's are
to create a CTQ tree to translate
derived from
broad requirements into specific
what?
requirements.
VOC.
Identification of
individuals/groups that affect or
What's a are affected by a proposed
Stakeholder's action, and sorting them
Analysis? according to their impact on the
action and the impact the action
will have on them.
