ITIL 4 Foundations for WGU
UPDATED ACTUAL Exam Questions
and CORRECT Answers
Save
Get a feel for practice questions
Learn
Studied 7 terms
Nice work, you're crushing it
Continue studying in Learn
Terms in this set (75)
,Is a set of Service Management
specialized
organizational
capabilities for
providing value
to customers in
the form of
services
A configuration Product
of an
organization's
resources
designed to
offer value for a
consumer
A formal Service Offering
description of
one or more
services, that are
aggregated,
designed to
address the
needs of a target
consumer group
,cooperation Service Relationships
between a
service provider
and service
consumer
The perceived Value
benefits,
usefulness, and
importance of
something, is
co-created
A tangible or Output
intangible
deliverable of an
activity,
generally
tangible or
measurable
A result for a Outcome
stakeholder
enabled by one
or more outputs,
generally
intangible,
results based
, the amount of Costs
money spend on
a specific activity
or resource
A possible event Risk
that could cause
harm or loss or
make it more
difficult to
achieve
objectives
risk is avoided or Risk Avoidance
removed
risk cannot be Risk transfer
avoided but is
transferred to a
different party,
ex: playing a
small insurance
fee to transfer
risk of vehicle
damage to the
insurance
company
UPDATED ACTUAL Exam Questions
and CORRECT Answers
Save
Get a feel for practice questions
Learn
Studied 7 terms
Nice work, you're crushing it
Continue studying in Learn
Terms in this set (75)
,Is a set of Service Management
specialized
organizational
capabilities for
providing value
to customers in
the form of
services
A configuration Product
of an
organization's
resources
designed to
offer value for a
consumer
A formal Service Offering
description of
one or more
services, that are
aggregated,
designed to
address the
needs of a target
consumer group
,cooperation Service Relationships
between a
service provider
and service
consumer
The perceived Value
benefits,
usefulness, and
importance of
something, is
co-created
A tangible or Output
intangible
deliverable of an
activity,
generally
tangible or
measurable
A result for a Outcome
stakeholder
enabled by one
or more outputs,
generally
intangible,
results based
, the amount of Costs
money spend on
a specific activity
or resource
A possible event Risk
that could cause
harm or loss or
make it more
difficult to
achieve
objectives
risk is avoided or Risk Avoidance
removed
risk cannot be Risk transfer
avoided but is
transferred to a
different party,
ex: playing a
small insurance
fee to transfer
risk of vehicle
damage to the
insurance
company
