Wgu ITIL V4 UPDATED ACTUAL
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Terms in this set (67)
,Enables the Governance
organization to
maintain the
alignment of its
operations with
the strategic
direction
determined by
its governing
body.
A good-practice ITIL (Information Technology
guidance Infrastructure Library)
applicable to all
types of
organizations
that provide
services to
businesses.
A source of ITIL framework
good practice in
service
management.
,Help to guide ITIL guiding principles
organizational
decisions and
actions and
ensure a shared
understanding
and unified
approach to
ITSM throughout
the organization.
Enhance the ITIL practices
flexibility of the
service value
chain by
supporting
multiple chain
activities
Describes how SVS (service value system)
the components
and activities of
an organization
interact to create
value through IT-
enabled
services.
, A flexible model The ITIL service value chain
for the creation,
delivery, and
continual
improvement of
services.
The amount of cost
money spent on
a specific activity
or resource.
A person or organization
group with its
internal
functions, and
with its own set
of
responsibilities,
authorities, and
relationships
necessary to
achieve its
objectives.
Exam Questions and CORRECT
Answers
Save
Get a feel for practice questions
Learn
Studied 7 terms
Nice work, you're crushing it
Continue studying in Learn
Terms in this set (67)
,Enables the Governance
organization to
maintain the
alignment of its
operations with
the strategic
direction
determined by
its governing
body.
A good-practice ITIL (Information Technology
guidance Infrastructure Library)
applicable to all
types of
organizations
that provide
services to
businesses.
A source of ITIL framework
good practice in
service
management.
,Help to guide ITIL guiding principles
organizational
decisions and
actions and
ensure a shared
understanding
and unified
approach to
ITSM throughout
the organization.
Enhance the ITIL practices
flexibility of the
service value
chain by
supporting
multiple chain
activities
Describes how SVS (service value system)
the components
and activities of
an organization
interact to create
value through IT-
enabled
services.
, A flexible model The ITIL service value chain
for the creation,
delivery, and
continual
improvement of
services.
The amount of cost
money spent on
a specific activity
or resource.
A person or organization
group with its
internal
functions, and
with its own set
of
responsibilities,
authorities, and
relationships
necessary to
achieve its
objectives.
