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WGU C724 Information Systems Management OA ACTUAL EXAM STUDY GUIDE 2025/2026 COMPLETE QUESTIONS WITH CORRECT DETAILED ANSWERS || 100% GUARANTEED PASS RECENT VERSION

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WGU C724 Information Systems Management OA ACTUAL EXAM STUDY GUIDE 2025/2026 COMPLETE QUESTIONS WITH CORRECT DETAILED ANSWERS || 100% GUARANTEED PASS RECENT VERSION 1. Information System - ANSWER System comprised of hardware, software, data, processes, and people 2. Information - ANSWER Organized, analyzed, interpreted data that offer value to marketers. 3. Software and Data - ANSWER Two of the six major components of a computer-based information system? 4. Data - ANSWER The input the system accepts to produce useful information 5. Hardware - ANSWER The computer and all of its peripherals 6. Software - ANSWER The programs comprised of pre-coded instructions written in a programming language which the end user typically uses to interact directly with the IS (Information System). 7. Network - ANSWER A group of two or more computers and other devices connected to each other. 8. People - ANSWER The information system professionals and users. 9. (EIS) Executive Information Systems - ANSWER A specific class of DSS that support the strategic decision-making process of top-level executive. 10. (DSS) Decision Support Systems - ANSWER Focus on supporting all phases of specific decision-making processes and procedures for arriving at a solution. 11. (MIS) Management Information Systems - ANSWER Serves lower to middle managers, which provide performance reports based on the results from transaction processing systems, such as product cost data, sales data, and expense data. 12. (TPS) Transaction Processing Systems - ANSWER Collect, store, update, and retrieve transaction data within an organization. WHAT accepts data as input? a.) Information b.) People c.) Information Systems - ANSWER Information Systems 13. There are different types of information systems based on the different levels of hierarchy in an organization. Which one helps senior executives analyze information and come up with alternate actions and business strategies? a.) DSS b.) EIS c.) MIS d.) TPS - ANSWER EIS 14. There are different types of information systems based on the different levels of hierarchy in an organization. Which system helps managers manage their departments more efficiently? a.) DSS b.) EIS c.) MIS d.) TPS - ANSWER MIS 15. There are different types of information systems based on the different levels of hierarchy in an organization. Which system helps support business decision-making activities by manipulating and building upon the information from the systems below it in the hierarchy? a.) DSS b.) EIS c.) TPS d.) MIS - ANSWER DSS 16. Businesses face difficult decisions regarding their hardware needs. Constant changes in WHAT can lead to obsolescence? a.) Technology b.) Communication c.) Training - ANSWER Technology 17. Various types of WHAT enable companies to utilize their information systems hardware and networks more effectively? a.) Software b.) Technology c.) People - ANSWER Software 18. True or false. Telephones are an example of how information systems are used in business. a.) True b.) False - ANSWER False 19. True or false. Point-of-sale cash registers at a fast-food restaurant are an example of an information system. a.) True b.) False - ANSWER True 20. True or false. Hardware and software are examples of information technology. a.) True b.) False - ANSWER True 21. One reason IT is important is because video conferencing has become cheaper, quicker, more collaborative, and more efficient. Of what IT benefit is this an example? a.) Cost effectiveness b.) Communication c.) Product development d.) Globalization - ANSWER Communication 22. IT is important because it helps businesses streamline processes that increase productivity and profits. What IT benefit does this exemplify? a.) Communication b.) Cost effectiveness c.) Product development d.) Globalization - ANSWER Cost effectiveness 23. IT is important because it helps ensure new, quality products reach the market faster and to more customers and suppliers. This is an example of which IT benefit? a.) Product development b.) Globalization c.) Communication d.) Cost effectiveness - ANSWER Product development 24. Information technology is used everywhere: where you work, where you live, and where you play. Keeping track of financial information and making transfers at anytime, from home, without waiting in line is an example of what? a.) Telecommuting b.) Social networking c.) Online banking d.) Online shopping e.) Online learning - ANSWER Online banking 25. Standardized business procedures that allow for more consistency within the business and removes redundancy defines what type of enterprise system? a.) Enterprise Resource Planning (ERP) b.) Customer Relationship Management (CRM) c.) Supply Chain Management (SCM) d.) Knowledge Management (KM) - ANSWER Enterprise Resource Planning (ERP) 26. Focused marketing efforts, better customer experiences, automated reporting, and better cooperation to respond to customer needs defines what type of enterprise system? a.) Enterprise Resource Planning (ERP) b.) Customer Relationship Management (CRM) c.) Supply Chain Management (SCM) d.) Knowledge Management (KM) - ANSWER Customer Relationship Management (CRM) 27. Network of businesses that are connected to provide products and services more efficiently to the customer, accommodate rapid growth, and meet requirements of retailers and distributors defines what type of enterprise system? a.) Enterprise Resource Planning (ERP) b.) Customer Relationship Management (CRM) c.) Supply Chain Management (SCM) d.) Knowledge Management (KM) - ANSWER Supply Chain Management (SCM) 28. Supportive, collaborative, culture that includes corporate learning to foster corporate efficiency and gain value from intellectual assets defines what type of enterprise system? a.) Enterprise Resource Planning (ERP) b.) Customer Relationship Management (CRM) c.) Supply Chain Management (SCM) d.) Knowledge Management (KM) - ANSWER Knowledge Management (KM) 29. Typically uses one database to store all information needed by various business units and increases operational efficiency defines what type of enterprise system? a.) Enterprise Resource Planning (ERP) b.) Customer Relationship Management (CRM) c.) Supply Chain Management (SCM) d.) Knowledge Management (KM) - ANSWER Enterprise Resource Planning (ERP) 30. For a new business, to collect customer information online and at the register and to consolidate and merge the information to better serve customers defines what type of enterprise system? a.) Enterprise Resource Planning (ERP) b.) Customer Relationship Management (CRM) c.) Supply Chain Management (SCM) d.) Knowledge Management (KM) - ANSWER Customer Relationship Management (CRM) 31. Lower costs, improve collaboration, reduce cycle times, respond to conflict, forecast demand, and manage product flow defines what type of enterprise system? a.) Enterprise Resource Planning (ERP) b.) Customer Relationship Management (CRM) c.) Supply Chain Management (SCM) d.) Knowledge Management (KM) - ANSWER Supply Chain Management (SCM) 32. Employees sharing of their expertise and best practices across business units defines what type of enterprise system? a.) Enterprise Resource Planning (ERP) b.) Customer Relationship Management (CRM) c.) Supply Chain Management (SCM) d.) Knowledge Management (KM) - ANSWER Knowledge Management (KM 33. Implementing this system would tie together many systems and automate tasks so employees could do their jobs more efficiently defines what type of enterprise system? a.) Enterprise Resource Planning (ERP) b.) Customer Relationship Management (CRM) c.) Supply Chain Management (SCM) d.) Knowledge Management (KM) - ANSWER Enterprise Resource Planning (ERP) 34. Your boss asks you to collect zip codes for every customer who purchases something in your store and then generate a report to show where they all come from so he can market to the low zip code areas defines what type of enterprise system? a.) Enterprise Resource Planning (ERP) b.) Customer Relationship Management (CRM) c.) Supply Chain Management (SCM) d.) Knowledge Management (KM) - ANSWER Customer Relationship Management (CRM) 35. To facilitate efficient and effective business, corporations utilize the ______________________ to manage employees' affairs. - ANSWER intranet 36. [True/False] An information repository allows a business to store important information and documents that are accessed remotely by its stakeholders for free. - ANSWER False 37. The Internet has contributed to a complex network system. Businesses continue to grow and develop a need for more computer-enabled productivity. This resulted in more complexity due to _________________________________________________. - ANSWER the need for more systems and better processing capabilities 38. The advent of the Internet has revolutionized our lives, becoming a vast resource for information, utility, and productivity. Which statement below about the Internet is FALSE? - ANSWER Once you upload your data to the Internet, it will be available to the public. 39. The Internet standard defines how computers and devices route communications traffic from one network to another over the Internet. What is this Internet standard known as? - ANSWER TCP/IP 40. Which of the following statement about the IP version 4 (IPv4) addressing scheme is true? - ANSWER It has 4 bytes, which is equivalent to 32 bits. 41. VoIP technology is currently a very popular form of communications because it ______________________________________. - ANSWER delivers voice information in digital form using packet switching 42. To facilitate efficient and effective business, corporations utilize the _____________________ for communications with suppliers and vendors. - ANSWER extranet 43. The Internet was initially developed using a telephone connection. Which of the following is an innovative application provided by the Internet? - ANSWER Web enabled storefront 44. Organizations can exchange data and files through cloud computing or a VPN. Which of the following is an advantage of a VPN, but not an advantage of cloud computing? - ANSWER A VPN provides more secure access than cloud computing. 45. [True/False] Coaxial cable is the required medium for telecommunication transmissions. - ANSWER False 46. _________________________ is a universal telecommunication network protocol that most operating systems can recognize. - ANSWER TCP/IP 47. A router connects data links from a single network and transmits data packets between ______________________________________. - ANSWER different networks 48. Are hypervisors or hypervisor applications necessary in small businesses with simple networks? - ANSWER No, a hypervisor is a computer software that enables network virtualization and is not necessary. 49. What are the two fundamental protocols that can describe modern telecom networks? - ANSWER Packet transmission and TCP/IP protocol. 50. Packet switching refers to a computer network's ability to do what? - ANSWER Transmit information in discrete, parsed data encapsulated in packets. 51. Why is it imperative that modern businesses have a social media marketing strategy? - ANSWER Businesses must have a social media marketing strategy to capture this new community of users and to address issues of social care. 52. Electronic communications has predominantly become the primary form of communications in first world countries. Which of the following protocol is used to manage and monitor the massive amount of emails that we receive every day? - ANSWER SMTP - (simple mail transfer protocol) the popular mail protocols include IMAP and POP3 53. The Internet is organized as a client/server system. Which of the following statement is FALSE regarding the client/server architecture? - ANSWER The client has control over the applications residing on the server. (the server, not the client, has control over the applications residing on the server) 54. The IP version 6 (IPv6) addressing scheme was developed in 2006 for what purpose? - ANSWER To increase the number of unique IP addresses. 55. [True/False] A virtual private network (VPN) provides a secure, encrypted, and remote connection between employees and the company's server via a third-party Internet service provider. - ANSWER True 56. A reliable intranet connection provides organizations and their suppliers and vendors with ________________________________. - ANSWER a secure platform for internal use 57. [True/False] Telegraph technology provided richer quality, more detailed, and a more reliable form of communication than the telephone. - ANSWER False 58. Cloud computing is becoming more popular because users ___________________________________________. - ANSWER have more flexibility than they do with VPN 59. What is the typical broadband data speed of a 4G network? - ANSWER 100,000 kbps 60. What is a denial of service attack? - ANSWER A hacker attempt to tie up network host resources making them unavailable. 61. What is the primary difference between a 1G cellular network and the current 4G network? - ANSWER 1G enabled mobile voice telecommunication while 4G offers voice, data and video. 62. What is a radio frequency survey? - ANSWER A radio frequency survey is a signal strength detection process to identify the best wireless access point locations. 63. Why is WPA critical to wireless networks? - ANSWER WPA (Wi-Fi Protected Access) is a tunneling encryption protocol that secures wireless data transmissions. 64. What does WSN stands for? - ANSWER Wireless Sensor Networks 65. [True/False] Wireless communication uses radio waves over the optical spectrum to send and receive signals. - ANSWER False - it uses RADIO waves over the RADIO spectrum 66. When streaming data or voice, which type of switched network is used? - ANSWER Circuit switch 67. What is another name for a network host? - ANSWER Data terminal equipment 68. What are peer-to-peer network topologies? - ANSWER Peer-to-peer topologies connect each user in a network directly. 69. How many layers are in the standard OSI model? - ANSWER 7- physical, data, network, transport, session, presentation, application 70. Which of the following is a characteristic of a legacy or old analog network? - ANSWER They carried continuous electronic waveforms. 71. [True/False] The internet of Things (IoT) will enable automated, just in time e-commerce transactions. - ANSWER True 72. For an individual or a business, data can be uploaded to the Internet in many forms. Which of the following data should NOT be communicated on the Internet? - ANSWER Banking transactions - must be encrypted to be safely communicated over the internet 73. A Web browser is required to surf the Internet. What other protocol is needed by a client computer to request a Web site via HTTP or HTTPs? - ANSWER URL (uniform resource locator) 74. Using the IP address of 142.212.25.1, which two bytes are managed and assigned by the computer administrator to each individual host on the network? - ANSWER 25 and 1. The last two bytes are assigned to and managed by the client. The first two bytes are assigned to and managed by the ISP 75. Which of the following portable device combines the functionality of the phone technology with the computing of a desktop or laptop? - ANSWER Smartphone 76. Not all organizations utilize an extranet. However, an extranet can provide certain benefits. Which of the following IS a benefit of an extranet? - ANSWER Interact with suppliers - often via an SCM 77. Which of the following application provided by the Internet allows an online retailer to conduct business? - ANSWER Web enabled storefront 78. The Internet has contributed to a complex network system. Businesses continue to grow and develop a need for more computer-enabled productivity which results in what? - ANSWER More complexity due to the need for more systems and better improvements in their processing capabilities. 79. The term 'generations' is used to describe changes in which type of technology? - ANSWER Cellular wireless standards 80. What information can be gained by sniffing a wireless network? - ANSWER Passwords and Login IDs 81. What does PSDN stand for? - ANSWER Packet Switched Data Networks 82. Wireless LAN networks are _____________________________________________. - ANSWER more scalable than wired networks. 83. [True/False] Wireless networks enable businesses and their customers or suppliers to collaborate and share data on premises. - ANSWER True - Wireless LANs allow visitors (customers or suppliers) to access the internet and their information systems for collaboration and decision making. 84. Which of the following technologies is used to track inventory and can be read hundreds at a time, even if the tag is covered? - ANSWER RFID 85. Which of the following is not an effective telecommunication medium? - ANSWER Copper building wire 86. What is QoS? - ANSWER QoS (Quality of Service) is used to measure performance of data communications. 87. What is the purpose of a network sniffer? - ANSWER A sniffer is used to monitor network traffic. 88. What is the best definition of a core router? - ANSWER Core routers connect large businesses to the Internet backbone. 89. [True/False] The virtual layer is the seventh layer of the OSI model. - ANSWER False - The 7th layer is the PHYSICAL layer 90. Which of the following best defines a digital signal? - ANSWER A digital signal is a discrete, non-continuous electrical waveform. 91. ___________________________ will soon surpass desktop computers accessing the internet. - ANSWER Smartphones 92. While enrolled in a traditional course at a university, you and your instructor can communicate synchronously, face-to-face, in the classroom. However, you can also communicate with your instructor SYNCHRONOUSLY outside the classroom using which of the following Internet applications? - ANSWER Instant message 93. Several independent parties or governing bodies work together to define the rules that help to manage effective network communications. Which of the following is NOT one of the governing bodies that recommend and decides on telecommunications standards? - ANSWER ARPANET- The 3 governing bodies are: IOS (International organization for standardization), IEEE (Institute of Electrical and Electronics Engineers), IETF (internet engineering task force) 94. Using the IP address of 142.212.25.1, which two bytes are managed and assigned by the Internet Service Provider? - ANSWER 142 and 212 - the ISP determines/manages the 1st 2 bytes 95. Most people now use smartphones daily for every aspect of their lives, which includes work, communicating with friends and family, entertainment, shopping, and even health-related activities. Which of the following statements regarding smartphones is FALSE? - ANSWER It does not have an operating system like those on desktops and laptops. 96. Among all the connections - Internet, intranet, and extranet - the Internet is ________________________________________. - ANSWER the most widely used channel for business

Content preview

WGU C724 Information Systems
Management OA ACTUAL EXAM STUDY
GUIDE 2025/2026 COMPLETE QUESTIONS
WITH CORRECT DETAILED ANSWERS ||
100% GUARANTEED PASS
<RECENT VERSION>




1. Information System - ANSWER ✓ System comprised of hardware,
software, data, processes, and people

2. Information - ANSWER ✓ Organized, analyzed, interpreted data that offer
value to marketers.

3. Software and Data - ANSWER ✓ Two of the six major components of a
computer-based information system?

4. Data - ANSWER ✓ The input the system accepts to produce useful
information

5. Hardware - ANSWER ✓ The computer and all of its peripherals

6. Software - ANSWER ✓ The programs comprised of pre-coded instructions
written in a programming language which the end user typically uses to
interact directly with the IS (Information System).

7. Network - ANSWER ✓ A group of two or more computers and other
devices connected to each other.

,8. People - ANSWER ✓ The information system professionals and users.

9. (EIS) Executive Information Systems - ANSWER ✓ A specific class of DSS
that support the strategic decision-making process of top-level executive.

10.(DSS) Decision Support Systems - ANSWER ✓ Focus on supporting all
phases of specific decision-making processes and procedures for arriving at
a solution.

11.(MIS) Management Information Systems - ANSWER ✓ Serves lower to
middle managers, which provide performance reports based on the results
from transaction processing systems, such as product cost data, sales data,
and expense data.

12.(TPS) Transaction Processing Systems - ANSWER ✓ Collect, store, update,
and retrieve transaction data within an organization.
WHAT accepts data as input?
a.) Information
b.) People
c.) Information Systems - ANSWER ✓ Information Systems

13.There are different types of information systems based on the different levels
of hierarchy in an organization. Which one helps senior executives analyze
information and come up with alternate actions and business strategies?
a.) DSS
b.) EIS
c.) MIS
d.) TPS - ANSWER ✓ EIS

14.There are different types of information systems based on the different levels
of hierarchy in an organization. Which system helps managers manage their
departments more efficiently?
a.) DSS
b.) EIS
c.) MIS
d.) TPS - ANSWER ✓ MIS

,15.There are different types of information systems based on the different levels
of hierarchy in an organization. Which system helps support business
decision-making activities by manipulating and building upon the
information from the systems below it in the hierarchy?
a.) DSS
b.) EIS
c.) TPS
d.) MIS - ANSWER ✓ DSS

16.Businesses face difficult decisions regarding their hardware needs. Constant
changes in WHAT can lead to obsolescence?

a.) Technology
b.) Communication
c.) Training - ANSWER ✓ Technology

17.Various types of WHAT enable companies to utilize their information
systems hardware and networks more effectively?

a.) Software
b.) Technology
c.) People - ANSWER ✓ Software

18.True or false. Telephones are an example of how information systems are
used in business.

a.) True
b.) False - ANSWER ✓ False

19.True or false. Point-of-sale cash registers at a fast-food restaurant are an
example of an information system.

a.) True
b.) False - ANSWER ✓ True

20.True or false. Hardware and software are examples of information
technology.

a.) True

, b.) False - ANSWER ✓ True

21.One reason IT is important is because video conferencing has become
cheaper, quicker, more collaborative, and more efficient. Of what IT benefit
is this an example?

a.) Cost effectiveness
b.) Communication
c.) Product development
d.) Globalization - ANSWER ✓ Communication

22.IT is important because it helps businesses streamline processes that increase
productivity and profits. What IT benefit does this exemplify?

a.) Communication
b.) Cost effectiveness
c.) Product development
d.) Globalization - ANSWER ✓ Cost effectiveness

23.IT is important because it helps ensure new, quality products reach the
market faster and to more customers and suppliers. This is an example of
which IT benefit?

a.) Product development
b.) Globalization
c.) Communication
d.) Cost effectiveness - ANSWER ✓ Product development

24.Information technology is used everywhere: where you work, where you
live, and where you play. Keeping track of financial information and making
transfers at anytime, from home, without waiting in line is an example of
what?

a.) Telecommuting
b.) Social networking
c.) Online banking
d.) Online shopping
e.) Online learning - ANSWER ✓ Online banking

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