ITSS 3300 Midterm Exam Questions with Correct Answers Verified by Experts| Latest Update
What is the business value of enterprise systems? This makes businesses more efficient in all
areas and can identify problems with deliveries, lost orders and tracking.
How do Enterprise Systems help organizations manage their business processes. By
supplying real time view of Procurement, Fulfillment and Production throughout the total
process.
What are the roles of enterprise systems in organizations? Execute the process, capture and
store process data, monitor performance.
Identify potential problems that could result in key business processes if an Enterprise System is
not present. Materials needed to produce the business item may not be present when
needed. Not tracking fulfillment times could anger customers and drive away business.
Production could have issues that go unaddressed concerning efficiency which would drive
away customers.
What is the difference between Enterprise System and SAP? Enterprise Systems are a
software suite of business applications, SAP is a software vendor of ERP systems.
Why is streamlining the business process important and what are its benefits? This action
removes wasteful or redundant steps to improve efficiency. It also reduces cost, attracts more
customers through nimble response times, and drives higher revenue while helping the
business to compete effectively.
What is Master Data? Relates to business data used to make decisions and can originate
with customers or outside the business.
What is organizational data? Relates to key information on personnel or company functions
within a business. This can also include any outsourcing companies pre cleared for business
activities.
, What are the steps in the business process management? Design, stakeholders, define the
current process, identify barriers to improvement, root cause analysis, develop the solutions
and implementation plan
What is a business process model? A represententation of the activity in an enterprise that
portrays the current process in order to be analyzed or improved.
What are some metrics for a business process? Sales revenue, customer loyalty and
retention, cost of customer acquisition, operating productivity, size of gross margin.
What are the documents of the Procurement process? Warehouse creates requisition
(Purchase Requisition), Purchasing creates and sends Purchase Order outside company for
items. Warehouse receives shipment and checks against packing list and fills out goods receipt
document. Accounting receives invoice with proof that items made it to warehouse and sends
payment.
What are the documents of the Fulfillment process? Sales receives customer inquiry and
creates and sends Quotation. Sales receives customer purchase order and creates sales order.
Warehouse prepares shipment (pick and pack) and prints picking document, then warehouse
sends shipment (ship) with packing list. Accounting creates and sends invoice and finally
receives payment.
What are the documents of the Production process? Production strategies are make to
order and make to stock. Bill of Materials identifies all the materials or parts needed to make
one unit of a finished product. Product routing defines steps or operations necessary to create
the product. Planned order is used to request that the company produce a specified quantity of
goods. Production Order are translated from planned orders to provide written authorization to
the shop floor to produce the stated quantity of products. Material withdrawal slip includes a
list of all the materials needed to produce the quantity of finished goods stated in the
production order.
Identify instance level information. concerned with a single planned order and its progress
as it goes through the production process.
What is the business value of enterprise systems? This makes businesses more efficient in all
areas and can identify problems with deliveries, lost orders and tracking.
How do Enterprise Systems help organizations manage their business processes. By
supplying real time view of Procurement, Fulfillment and Production throughout the total
process.
What are the roles of enterprise systems in organizations? Execute the process, capture and
store process data, monitor performance.
Identify potential problems that could result in key business processes if an Enterprise System is
not present. Materials needed to produce the business item may not be present when
needed. Not tracking fulfillment times could anger customers and drive away business.
Production could have issues that go unaddressed concerning efficiency which would drive
away customers.
What is the difference between Enterprise System and SAP? Enterprise Systems are a
software suite of business applications, SAP is a software vendor of ERP systems.
Why is streamlining the business process important and what are its benefits? This action
removes wasteful or redundant steps to improve efficiency. It also reduces cost, attracts more
customers through nimble response times, and drives higher revenue while helping the
business to compete effectively.
What is Master Data? Relates to business data used to make decisions and can originate
with customers or outside the business.
What is organizational data? Relates to key information on personnel or company functions
within a business. This can also include any outsourcing companies pre cleared for business
activities.
, What are the steps in the business process management? Design, stakeholders, define the
current process, identify barriers to improvement, root cause analysis, develop the solutions
and implementation plan
What is a business process model? A represententation of the activity in an enterprise that
portrays the current process in order to be analyzed or improved.
What are some metrics for a business process? Sales revenue, customer loyalty and
retention, cost of customer acquisition, operating productivity, size of gross margin.
What are the documents of the Procurement process? Warehouse creates requisition
(Purchase Requisition), Purchasing creates and sends Purchase Order outside company for
items. Warehouse receives shipment and checks against packing list and fills out goods receipt
document. Accounting receives invoice with proof that items made it to warehouse and sends
payment.
What are the documents of the Fulfillment process? Sales receives customer inquiry and
creates and sends Quotation. Sales receives customer purchase order and creates sales order.
Warehouse prepares shipment (pick and pack) and prints picking document, then warehouse
sends shipment (ship) with packing list. Accounting creates and sends invoice and finally
receives payment.
What are the documents of the Production process? Production strategies are make to
order and make to stock. Bill of Materials identifies all the materials or parts needed to make
one unit of a finished product. Product routing defines steps or operations necessary to create
the product. Planned order is used to request that the company produce a specified quantity of
goods. Production Order are translated from planned orders to provide written authorization to
the shop floor to produce the stated quantity of products. Material withdrawal slip includes a
list of all the materials needed to produce the quantity of finished goods stated in the
production order.
Identify instance level information. concerned with a single planned order and its progress
as it goes through the production process.
