IT 304 Stakeholder Interviews: Insights on Healthcare System Improvements
IT 304 Interviews with Stakeholders
Doctor
1. What is your role in providing services to patients?
As a doctor, I have taken an oath to do no harm when it comes to the treatment of my patients. When
examining patients, I use the information in front of me to determine the next direction to go in
assessing their health. In some cases, I may have to request lab work to be completed before I can
make a final diagnosis and treatment plan. I typically only spend 10 to 15 minutes per patient to make
this assessment. It is crucial that the information provided for the patient is current and accurate. Bad
data can result in wrong diagnosis.
2. What do you dislike about the existing process and software system?
Filling out proper paperwork for a patient’s status at the end of the day takes up a huge amount of my
time. The data has to be accurate and kept current.
3. What features and functions would you like to see in the new system to improve the process?
Having access to a patient’s medical file to quickly make updates will reduce the chances of wrong data
being entered. I would also like to be able to fill out the records in real time while interacting with the
patient. These features would allow doctors to practice more medicine and less record keeping. Also,
being able to access the patient's lab results and X-rays from one system associated with their medical
file also allows for better diagnosis of symptoms, thus providing better healthcare for the patient.
Nurse
1. What is your role in providing services to patients?
As a nurse, I want to accurately and efficiently assess the health status of each patient. When they visit
our facility for a scheduled appointment, I check their vitals and review their chart information. I
provide this information to the assigned physician by entering the patient’s vitals and current symptoms
into our software system. If lab work is required, I gather the patient samples and ensure they are
properly labeled and sent off for review, all while ensuring that I accurately enter this information into
the system.
2. What do you dislike about the existing process and software system?
Whenever overbooking for appointments occurs, it creates a busy day for everyone, and it increases
potential errors in providing patient care. Also, not being able to access the patient's full medical chart
for drug allergies can cause a delay or mishap in treatment.
I also don’t like how I have access to every patient’s data. It makes me nervous that I might accidentally
look up the wrong patient and will learn something about a patient that I wasn’t supposed to.
3. What features and functions would you like to see in the new system to improve the process?
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IT 304 Interviews with Stakeholders
Doctor
1. What is your role in providing services to patients?
As a doctor, I have taken an oath to do no harm when it comes to the treatment of my patients. When
examining patients, I use the information in front of me to determine the next direction to go in
assessing their health. In some cases, I may have to request lab work to be completed before I can
make a final diagnosis and treatment plan. I typically only spend 10 to 15 minutes per patient to make
this assessment. It is crucial that the information provided for the patient is current and accurate. Bad
data can result in wrong diagnosis.
2. What do you dislike about the existing process and software system?
Filling out proper paperwork for a patient’s status at the end of the day takes up a huge amount of my
time. The data has to be accurate and kept current.
3. What features and functions would you like to see in the new system to improve the process?
Having access to a patient’s medical file to quickly make updates will reduce the chances of wrong data
being entered. I would also like to be able to fill out the records in real time while interacting with the
patient. These features would allow doctors to practice more medicine and less record keeping. Also,
being able to access the patient's lab results and X-rays from one system associated with their medical
file also allows for better diagnosis of symptoms, thus providing better healthcare for the patient.
Nurse
1. What is your role in providing services to patients?
As a nurse, I want to accurately and efficiently assess the health status of each patient. When they visit
our facility for a scheduled appointment, I check their vitals and review their chart information. I
provide this information to the assigned physician by entering the patient’s vitals and current symptoms
into our software system. If lab work is required, I gather the patient samples and ensure they are
properly labeled and sent off for review, all while ensuring that I accurately enter this information into
the system.
2. What do you dislike about the existing process and software system?
Whenever overbooking for appointments occurs, it creates a busy day for everyone, and it increases
potential errors in providing patient care. Also, not being able to access the patient's full medical chart
for drug allergies can cause a delay or mishap in treatment.
I also don’t like how I have access to every patient’s data. It makes me nervous that I might accidentally
look up the wrong patient and will learn something about a patient that I wasn’t supposed to.
3. What features and functions would you like to see in the new system to improve the process?
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