6/24/25, 2:39 PM ISM3004 Exam 2
ISM 3004 ACTUAL EXAM 2 2025-2026 \TEST BANK EXAM
2025-2026 \COMPLETE VERSION WITH UPDATED
QUESTIONS AND CORRECT DETAILED ANSWERS \LATEST
UDATE \ACTUAL EXAM GRADED A+
The core of the Internet is Last mile
incredibly fast. By contrast,
many users have
unacceptably slow links to
the Internet. What term is
used for this problem?
Your company has a main we will be able to securely send data from the main office to the
office in Florida, plus satellite Georgia office
offices in Georgia and
Alabama.
You also have a highly mobile
group of
salespeople that are
constantly traveling to visit
clients across the US.
The IT group is building a
traditional WAN using
dedicated data circuits.
Select all of the following
statements that are true.
voice only VoIP
video and voice VTC
/ 1/21
,6/24/25, 2:39 PM ISM3004 Exam 2
immersive audio/video telepresence room
experience using multiple
large-screens and HD video
- "feels like you're there"
supports voice and video, web conferencing
but PC data sharing is the
star!
style and whim.
What factors typically drive if it feels good, do it!
personal purchases of IT? flavor of the day (new and fresh)
hot rod syndrome (fastest on market)
By contrast, what factors business requirements
typically drive corporate (primary) TCO
purchases of IT?
What does BYOD stand for? Bring Your Own Device
how do standardized buying in volume = discounts
purchasing
agreements reduce IT
acquisition costs?
Employees given allowance and responsible for buying
What are the characteristics of
BYOD proper IT equipment for themselves
program? What are the -employee responsibility
benefits of BYOD?
What factors led to the consumer devices wanted for corporate business;
consumerization of IT? BYOD, people wanting to use their own devices
because they were helped with productivity in work
How does consumerization influence of BYOD
impact corporate IT?
Best choice for notebooks? it depends on the situation
best choice for desktops? standardized corporate devices
Best choice for tablet? BYOD
Best choice for smartphones? BYOD
What does TCO stand for? Total cost of ownership
MGT- software, hardware, facilities, IT
Operations- Support, security,
What are the components of
desktop mgt Admin
direct cost?
costs you can see, measurable
/ 2/21
, 6/24/25, 2:39 PM ISM3004 Exam 2
data entry 5%
task oriented- largest
4 key user types
user group knowledge
worker- 20%
power user- 1%
training, repair
What are the components of
indirect cost? cost of productivity to the end user
direct costs relate to equipment and labor
indirect costs relate to time loss
unmanaged management style end user can do anything, download applications, total power
configured and managed by IT group, meets business
well-managed management
style requirements, locked, user cannot change
What is the single 2000
most expensive
component of direct
cost?
Annual TCO savings for 15%
direct costs that are well
managed?
Annual TCO savings for 43%
direct costs and indirect
costs that are well
managed?
the $1000 PC is a myth
Total cost for direct cost of 1700
managed PC
Total cost for indirect cost of 3500
managed PC
Total cost for indirect cost 6500
of unmanaged PC
What is an "image" OS + Applications + Settings
The development team will take one computer and
What is the "gold image"? configure it exactly the way they want it. Everytime a
new desktop is set up in the cloud, it instantly receives
that gold image
How does image deployment Build gold image once-deploy repeatedly
reduce TCO
Methods for application Manual workflow and Automated workflow
deployment
/ 3/21
ISM 3004 ACTUAL EXAM 2 2025-2026 \TEST BANK EXAM
2025-2026 \COMPLETE VERSION WITH UPDATED
QUESTIONS AND CORRECT DETAILED ANSWERS \LATEST
UDATE \ACTUAL EXAM GRADED A+
The core of the Internet is Last mile
incredibly fast. By contrast,
many users have
unacceptably slow links to
the Internet. What term is
used for this problem?
Your company has a main we will be able to securely send data from the main office to the
office in Florida, plus satellite Georgia office
offices in Georgia and
Alabama.
You also have a highly mobile
group of
salespeople that are
constantly traveling to visit
clients across the US.
The IT group is building a
traditional WAN using
dedicated data circuits.
Select all of the following
statements that are true.
voice only VoIP
video and voice VTC
/ 1/21
,6/24/25, 2:39 PM ISM3004 Exam 2
immersive audio/video telepresence room
experience using multiple
large-screens and HD video
- "feels like you're there"
supports voice and video, web conferencing
but PC data sharing is the
star!
style and whim.
What factors typically drive if it feels good, do it!
personal purchases of IT? flavor of the day (new and fresh)
hot rod syndrome (fastest on market)
By contrast, what factors business requirements
typically drive corporate (primary) TCO
purchases of IT?
What does BYOD stand for? Bring Your Own Device
how do standardized buying in volume = discounts
purchasing
agreements reduce IT
acquisition costs?
Employees given allowance and responsible for buying
What are the characteristics of
BYOD proper IT equipment for themselves
program? What are the -employee responsibility
benefits of BYOD?
What factors led to the consumer devices wanted for corporate business;
consumerization of IT? BYOD, people wanting to use their own devices
because they were helped with productivity in work
How does consumerization influence of BYOD
impact corporate IT?
Best choice for notebooks? it depends on the situation
best choice for desktops? standardized corporate devices
Best choice for tablet? BYOD
Best choice for smartphones? BYOD
What does TCO stand for? Total cost of ownership
MGT- software, hardware, facilities, IT
Operations- Support, security,
What are the components of
desktop mgt Admin
direct cost?
costs you can see, measurable
/ 2/21
, 6/24/25, 2:39 PM ISM3004 Exam 2
data entry 5%
task oriented- largest
4 key user types
user group knowledge
worker- 20%
power user- 1%
training, repair
What are the components of
indirect cost? cost of productivity to the end user
direct costs relate to equipment and labor
indirect costs relate to time loss
unmanaged management style end user can do anything, download applications, total power
configured and managed by IT group, meets business
well-managed management
style requirements, locked, user cannot change
What is the single 2000
most expensive
component of direct
cost?
Annual TCO savings for 15%
direct costs that are well
managed?
Annual TCO savings for 43%
direct costs and indirect
costs that are well
managed?
the $1000 PC is a myth
Total cost for direct cost of 1700
managed PC
Total cost for indirect cost of 3500
managed PC
Total cost for indirect cost 6500
of unmanaged PC
What is an "image" OS + Applications + Settings
The development team will take one computer and
What is the "gold image"? configure it exactly the way they want it. Everytime a
new desktop is set up in the cloud, it instantly receives
that gold image
How does image deployment Build gold image once-deploy repeatedly
reduce TCO
Methods for application Manual workflow and Automated workflow
deployment
/ 3/21
