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1. Which of these is NOT a key management function? - ANSWER
Researching
2. Tactical managers are often referred to as: - ANSWER middle
management
3. Lower level managers who supervise the operational activities of the
organization are called: - ANSWER Frontline managers
4. _______ is the introduction of new goods and services. - ANSWER
Innovation
5. Plans are - ANSWER Actions to achieve goals
6. A plan designed to achieve a set of goals that are not likely to be repeated
in the future is called a(n): - ANSWER Single-use plan
, 7. The outcome of situational analysis is: - ANSWER The identification of
planning assumptions, issues and problem
8. The ________ states an organizations basic purpose. - ANSWER Mission
9. Rock Bottom Pizza, a chain of full-service pizzerias, periodically compares its
quality and service levels to other restaurants in order to continually
improve their own performance. This practice is known as: - ANSWER
Benchmarking
10.All of the following are key components of the "current landscape in
business" EXCEPT - ANSWER Isolationism
11.Which of the following does NOT describe good plans in organizations? -
ANSWER They may be formal or informal
12.Which of the following is NOT one of the four major steps in the control
process? - ANSWER Revising standards
13.Bureaucratic control deals with: - ANSWER Rules and regulations
14.Managers conduct _______ audits of other companies and _______ audits
of their own company. - ANSWER External, internal