Six Sigma Black Belt Chapter 1 UPDATED
ACTUAL Exam Questions and CORRECT
Answers
What is Six Sigma? - CORRECT ANSWER - It is a strategy to significantly improve
customer satisfaction and shareholder value by reducing variability in every aspect of your
business.
Why use Six Sigma? - CORRECT ANSWER - It enhances the ability to deliver customer
satisfaction and cost improvement results faster within months from the start and sustain rates of
improvement.
Six Sigma Breakdown - CORRECT ANSWER - Three Sigma (historical standard) is
93.32% perfection
Four Sigma (current standard) is 99.38% perfection equating to 6000 defects per million
opportunities
Six Sigma (future standard) is 99.9997% perfection equating to 3.4 errors per million of
transactional opportunities
What is the relationship between sigma level, cost, cycle time, and customer satisfaction? -
CORRECT ANSWER - As the sigma level increases, cost and cycle time decreases while
customer satisfaction increases.
Potential Quality - CORRECT ANSWER - The known maximum possible value added per
unit of input.
Actual Quality - CORRECT ANSWER - The current value added per unit of input.
Waste - CORRECT ANSWER - The different between potential and actual quality.
,Cost of Poor Quality (COPQ) - CORRECT ANSWER - Percentage of revenue spent
fixing problems - includes any cost that would not be expended if quality were perfect.
Pyzdek's Law - CORRECT ANSWER - Most of what you know is wrong.
What are the three (3) goals of change? - CORRECT ANSWER - 1. Change the way
people in the organization think
2. Change the norms
3. Change the organization's systems or processes
What are Kotter's eight (8) required steps to achieve organizational transformation? - CORRECT
ANSWER - 1. Establish a sense of urgency
2. Form a powerful guiding coalition
3. Create a vision
4. Communicate the vision
5. Empower others to act on the vision
6. Plan for and create short-term wins
7. Consolidate improvements and produce more change
8. Institutionalize new approaches
What activities and systems are required to successfully implement Six Sigma? - CORRECT
ANSWER - 1. Leadership
2. Infrastructure
3. Communication and awareness
4. Stakeholder feedback systems
5. Process feedback systems
6. Project selection
7. Project deployment
, Six Sigma can best be defined as:
A. A management methodology that uses only statistical tools to improve the customer
experience.
B. A customer-focused problem solving methodology that uses powerful statistical tools to
reduce variation and improve processes.
C. A management methodology that is primarily focused on achieving financial results.
D. A customer-focused problem solving methodology used exclusively within the manufacturing
sector - CORRECT ANSWER - B. A customer-focused problem solving methodology that
uses powerful statistical tools to reduce variation and improve processes.
Which Role is not traditionally performed by a Green Belt?
A. Data Gathering
B. Analysis
C. Lead Small Projects
D. Coach and mentor other Six Sigma Practitioners - CORRECT ANSWER - D. Coach
and mentor other Six Sigma Practitioners
A Process is operating at Six Sigma:
A. We can expect 3.2 defects per million opportunities
B. It has a yield of 99.997%
ACTUAL Exam Questions and CORRECT
Answers
What is Six Sigma? - CORRECT ANSWER - It is a strategy to significantly improve
customer satisfaction and shareholder value by reducing variability in every aspect of your
business.
Why use Six Sigma? - CORRECT ANSWER - It enhances the ability to deliver customer
satisfaction and cost improvement results faster within months from the start and sustain rates of
improvement.
Six Sigma Breakdown - CORRECT ANSWER - Three Sigma (historical standard) is
93.32% perfection
Four Sigma (current standard) is 99.38% perfection equating to 6000 defects per million
opportunities
Six Sigma (future standard) is 99.9997% perfection equating to 3.4 errors per million of
transactional opportunities
What is the relationship between sigma level, cost, cycle time, and customer satisfaction? -
CORRECT ANSWER - As the sigma level increases, cost and cycle time decreases while
customer satisfaction increases.
Potential Quality - CORRECT ANSWER - The known maximum possible value added per
unit of input.
Actual Quality - CORRECT ANSWER - The current value added per unit of input.
Waste - CORRECT ANSWER - The different between potential and actual quality.
,Cost of Poor Quality (COPQ) - CORRECT ANSWER - Percentage of revenue spent
fixing problems - includes any cost that would not be expended if quality were perfect.
Pyzdek's Law - CORRECT ANSWER - Most of what you know is wrong.
What are the three (3) goals of change? - CORRECT ANSWER - 1. Change the way
people in the organization think
2. Change the norms
3. Change the organization's systems or processes
What are Kotter's eight (8) required steps to achieve organizational transformation? - CORRECT
ANSWER - 1. Establish a sense of urgency
2. Form a powerful guiding coalition
3. Create a vision
4. Communicate the vision
5. Empower others to act on the vision
6. Plan for and create short-term wins
7. Consolidate improvements and produce more change
8. Institutionalize new approaches
What activities and systems are required to successfully implement Six Sigma? - CORRECT
ANSWER - 1. Leadership
2. Infrastructure
3. Communication and awareness
4. Stakeholder feedback systems
5. Process feedback systems
6. Project selection
7. Project deployment
, Six Sigma can best be defined as:
A. A management methodology that uses only statistical tools to improve the customer
experience.
B. A customer-focused problem solving methodology that uses powerful statistical tools to
reduce variation and improve processes.
C. A management methodology that is primarily focused on achieving financial results.
D. A customer-focused problem solving methodology used exclusively within the manufacturing
sector - CORRECT ANSWER - B. A customer-focused problem solving methodology that
uses powerful statistical tools to reduce variation and improve processes.
Which Role is not traditionally performed by a Green Belt?
A. Data Gathering
B. Analysis
C. Lead Small Projects
D. Coach and mentor other Six Sigma Practitioners - CORRECT ANSWER - D. Coach
and mentor other Six Sigma Practitioners
A Process is operating at Six Sigma:
A. We can expect 3.2 defects per million opportunities
B. It has a yield of 99.997%
