ACTUAL Exam Questions and CORRECT
Answers
In order to have operational excellence, where must strategies, priorities, policies, and decisions
be aligned? - CORRECT ANSWER - up and down all levels of the organization, and
across all functions
The four essential elements for Operational Excellence include all of these except _____.
mindset and behaviors where everyone wants to and is able to be operationally excellent
tools and techniques for headcount reduction
tools and techniques for design, improvement, and control
effective and efficient processes in delivering value - CORRECT ANSWER - tools and
techniques for headcount reduction
Simply put, Operational Excellence means all of these except _____.
faster service, response, processing and delivery
cost reduction by trading off quality, value and responsiveness.
cheaper and cost competitive by being more efficient throughout the enterprise
,better quality of products, services, processes, user experience and value - CORRECT
ANSWER - cost reduction by trading off quality, value and responsiveness.
When you are creating a control plan, which elements should you include? - CORRECT
ANSWER - the key elements driving performance and outcome
You are creating a control plan for a manufacturing process. Which task should you do first? -
CORRECT ANSWER - Identify the control subjects.
The Process Control Plan or Control Plan specifies all of these except _____.
desired target or specifications for the control subject
what projects should be selected to improve the process
what needs to be controlled and how the control subject is to be measured and monitored
when to take action and what actions to take - CORRECT ANSWER - what projects
should be selected to improve the process
The Risk Priority Number or RPN takes into account the likelihood of all of these except _____.
Breakdown
Severity
,Detection
Occurrence - CORRECT ANSWER - Breakdown
You are trying to improve your on-boarding process for new engineers. Which type of FMEA
would you use? - CORRECT ANSWER - Process FMEA
The FMEA answers all of these questions except _____.
what is the effect of the failure?
who caused the failure?
what can possibly go wrong or fail?
what could have potentially caused the failure? - CORRECT ANSWER - who caused the
failure?
There are _____ types of FMEA. - CORRECT ANSWER - two
A swim-lane process map is used for _____. - CORRECT ANSWER - mapping cross-
functional processes
In which type of process map can you see the rework loops, delays, bottlenecks, and work-
arounds? - CORRECT ANSWER - detailed process map
Why is it important to identify the "handoffs" in a deployment map? - CORRECT
ANSWER - Handoffs are where things can fall through the cracks due to
miscommunication.
, Process decomposition is used when _____. - CORRECT ANSWER - more granularity is
needed to better understand an important process step by using detailed process maps
Types of process maps include all of these except _____.
Deployment map
Value map
Swim-lane process map
Value stream map - CORRECT ANSWER - Value map
Which of these is NOT a key concept of Lean?
Implement Pull instead of Push
Just-in-time flow
Value and Value streams
Implement Push instead of Pull - CORRECT ANSWER - Implement Push instead of Pull
If you are interested in improving your company's rate of output, what should you focus on? -
CORRECT ANSWER - the constraint