LOMA 335 COMPREHENSIVE EXAMS 2025/2026
QUESTIONS AND SOLUTIONS RANKED A+
✔✔Fundamental attribution error (self-serving bias) - ✔✔The tendency to take credit for
success but assign blame to others for failure
✔✔Above average error - ✔✔Tendency to see ourselves as above average in
everything we do, when that is not always the case
✔✔Merit based commission - ✔✔Ties employee pay to individual employee
performance in an effort to reward higher performing employees with greater rewards
✔✔Performance based compensation - ✔✔Ties employee pay to a company wide goal
such as profits or sales or perhaps a nonfinancial goal such as improved customer
service levels
✔✔Skills based pay - ✔✔May reward employees for developing and improving job skills
after a level of proficiency or attainment of certification
✔✔Peer recognition program - ✔✔Coworkers nominate another worker for a small
bonus because of exceptional benhavior
✔✔Job enlargement - ✔✔The process of creating a new job by combining two or more
specialized tasks to add more variety
✔✔Job enrichment - ✔✔The process of redesigning a job to allow workers more control
over how they perform their work tasks, often eliminating unnecessary tasks to become
more efficient
✔✔Forming stage - ✔✔Group members come together but are unsure about the
group's purpose, structure and leadership
✔✔Storming stage - ✔✔The stage marked by conflict as group members strive to
identify a leader and establish responsibilities
✔✔Norming stage - ✔✔Resolving conflicts and disagreements results in a feeling of
cohesiveness and a "we" mentality
✔✔Process charter - ✔✔Establishes the authority and accountability, or process
ownership of a process team. Includes process sponsor (typically company executive
responsible for the direction of the process but who does not perform duties related to
it), process stakeholders such as a customer who gains a new service
, ✔✔Process map - ✔✔A graphical representation of a business process, typically using
a recognized set of graphical symbols
✔✔Value stream - ✔✔Focuses on cross functional processes of value creation
✔✔Kaizen - ✔✔A gradual and continuous approach to process improvement using a
series of modest changes and feedback from process team members
✔✔Lean management - ✔✔A continuous process improvement approach that
emphasizes creating a value stream comprising Lean processes with minimal waste
✔✔Six sigma - ✔✔A disciplined analysis for defining, measuring, analyzing, improving
and controlling quality by reducing process defects so that results fall within established
parameters. 6 is the highest possible performance a company can receive. 1 represents
significant defects
✔✔Agile management - ✔✔An approach to business effectiveness focused on finding
and seizing opportunities to improve operations and processes
✔✔Organizational agility - ✔✔An organizational ability to adapt quickly to changes in
the external environment
✔✔Scrum - ✔✔A framework for managing the processes involved in software
development. The teams typically break their processes into micro activities called
sprints, monitor progress and adjust plans daily to address change. Scrum teams
consist of the product owner, various team members and a scrum master (who
facilitated the team by managing all of the business processes required for software
development)
✔✔Business case - ✔✔A justification for a proposed project that highlights how a
project's benefits to the company will outweigh its costs and risks
✔✔Project charter - ✔✔A document that formally authorized the project to take place
and appoints a project manager. It identifies the business purpose of the project and
grants appropriate authority to the project manager to move the project to the planning
phase
✔✔Project management office (PMO) - ✔✔Project management unit with a permanent
staff. Such companies maintain a pool of seasoned project staff and assign these
people to successive projects
✔✔Enterprise project management office (EPMOs) - ✔✔Operate at the strategic level
by assessing risk and organizing resources in relation to the company mission
QUESTIONS AND SOLUTIONS RANKED A+
✔✔Fundamental attribution error (self-serving bias) - ✔✔The tendency to take credit for
success but assign blame to others for failure
✔✔Above average error - ✔✔Tendency to see ourselves as above average in
everything we do, when that is not always the case
✔✔Merit based commission - ✔✔Ties employee pay to individual employee
performance in an effort to reward higher performing employees with greater rewards
✔✔Performance based compensation - ✔✔Ties employee pay to a company wide goal
such as profits or sales or perhaps a nonfinancial goal such as improved customer
service levels
✔✔Skills based pay - ✔✔May reward employees for developing and improving job skills
after a level of proficiency or attainment of certification
✔✔Peer recognition program - ✔✔Coworkers nominate another worker for a small
bonus because of exceptional benhavior
✔✔Job enlargement - ✔✔The process of creating a new job by combining two or more
specialized tasks to add more variety
✔✔Job enrichment - ✔✔The process of redesigning a job to allow workers more control
over how they perform their work tasks, often eliminating unnecessary tasks to become
more efficient
✔✔Forming stage - ✔✔Group members come together but are unsure about the
group's purpose, structure and leadership
✔✔Storming stage - ✔✔The stage marked by conflict as group members strive to
identify a leader and establish responsibilities
✔✔Norming stage - ✔✔Resolving conflicts and disagreements results in a feeling of
cohesiveness and a "we" mentality
✔✔Process charter - ✔✔Establishes the authority and accountability, or process
ownership of a process team. Includes process sponsor (typically company executive
responsible for the direction of the process but who does not perform duties related to
it), process stakeholders such as a customer who gains a new service
, ✔✔Process map - ✔✔A graphical representation of a business process, typically using
a recognized set of graphical symbols
✔✔Value stream - ✔✔Focuses on cross functional processes of value creation
✔✔Kaizen - ✔✔A gradual and continuous approach to process improvement using a
series of modest changes and feedback from process team members
✔✔Lean management - ✔✔A continuous process improvement approach that
emphasizes creating a value stream comprising Lean processes with minimal waste
✔✔Six sigma - ✔✔A disciplined analysis for defining, measuring, analyzing, improving
and controlling quality by reducing process defects so that results fall within established
parameters. 6 is the highest possible performance a company can receive. 1 represents
significant defects
✔✔Agile management - ✔✔An approach to business effectiveness focused on finding
and seizing opportunities to improve operations and processes
✔✔Organizational agility - ✔✔An organizational ability to adapt quickly to changes in
the external environment
✔✔Scrum - ✔✔A framework for managing the processes involved in software
development. The teams typically break their processes into micro activities called
sprints, monitor progress and adjust plans daily to address change. Scrum teams
consist of the product owner, various team members and a scrum master (who
facilitated the team by managing all of the business processes required for software
development)
✔✔Business case - ✔✔A justification for a proposed project that highlights how a
project's benefits to the company will outweigh its costs and risks
✔✔Project charter - ✔✔A document that formally authorized the project to take place
and appoints a project manager. It identifies the business purpose of the project and
grants appropriate authority to the project manager to move the project to the planning
phase
✔✔Project management office (PMO) - ✔✔Project management unit with a permanent
staff. Such companies maintain a pool of seasoned project staff and assign these
people to successive projects
✔✔Enterprise project management office (EPMOs) - ✔✔Operate at the strategic level
by assessing risk and organizing resources in relation to the company mission
