ATI nurse's touch: professional communication
The nursing staff continues to communicate about the correct policy for e-mailing and text messaging. Which
of he following should the nurse consider as a barrier to communication?
a. Facing each other during conversation
b. changing the subject of conversation
c. Maintaining eye contact between sender and receiver - ANSWER: b. changing the subject of conversation
When you warn co-worker about use of personal e-mail at work, you realize nonverbal communication will
affect how your message is received. Which of the following uses of personal space zones will strengthen your
communication?
a. place self behind a counter to minimize physical contact
b. position self within arm's distance
c. distance self with minimal eye contact - ANSWER: b. position self within arm's distance
Helen discusses with Allison the advantages and risks of electronic communication sent to the client per the
institution's policy. Which of the following types of information should the nurse avoid sending to the client?
a. normal lab information
b. nonurgent information
c. confidential information. - ANSWER: c. confidential information
Allison and Helen discuss the situation of a coworker who was fired for sending client information in an e-mail.
Which of the following methods of communication would be appropriate when sharing client information with
another nurse?
a. Call the nurse at the nursing desk to discuss the client
b. locate the nurse manager and ask to speak to her in private
c. send the nurse a message in her hospital e-mail account. - ANSWER: b. locate the nurse manager and ask to
speak to her in private
Helen is checking e-mail on her phone when Chandra approaches her. Which of the following is the most
appropriate statement from Chandra?
a. "You know you shouldn't be doing that."
b. "Please follow the computer use policy of the hospital"
, c. "Please complete your work assignment. - ANSWER: "b. "Please follow the computer se policy of the
hospital.
The nurse plans to return to initiate rapport and build trust with her client. Which of the" following statements
by the nurse displays an appropriate communication technique?
a. "Tell me more about how you are feeling."
b. You really should be happy to have such a caring family"
c. Ï know you will do just fine. Just wait and see. - ANSWER: a. "Tell me more about how you are feeling.
"The client has her back toward the door when the nurse enters later. Which of the following statements b the
nurse would hinder the development of a trusting relationship?
a. "Your daughter is gone. I'll sit here with you for awhile."
b. Everyone can feel bad from time to time."
c. "You mentioned you think you are going to die. - ANSWER: b. Everyone can feel bad from time to time
The nurse desired to implement a plan of care for her client, who said, Ï don't have any reason to want to live.
"Which of the following nontherapeutic interactions did the nurse display?
a. Anxiety
b. Aggression
c. Disapproval - ANSWER: a. Anxiety
The client indicates verbally to the nurse that she does not want to "be bothered" and that ït doesn't matter
anyway." Which of the following is an appropriate response by the nurse to develop client trust?
a. "Maybe it doesn't matter."
b. "Did you tell your pastor how you feel?"
c. "Tell me more about why you feel this way today - ANSWER: "c. Tell me more about why you feel this way
today.
The nurse wants to use appropriate therapeutic communication when interacting with her client. Which of the
following is an appropriate nursing statement?
a. It sounds like you are afraid
b. I know what you are going through
The nursing staff continues to communicate about the correct policy for e-mailing and text messaging. Which
of he following should the nurse consider as a barrier to communication?
a. Facing each other during conversation
b. changing the subject of conversation
c. Maintaining eye contact between sender and receiver - ANSWER: b. changing the subject of conversation
When you warn co-worker about use of personal e-mail at work, you realize nonverbal communication will
affect how your message is received. Which of the following uses of personal space zones will strengthen your
communication?
a. place self behind a counter to minimize physical contact
b. position self within arm's distance
c. distance self with minimal eye contact - ANSWER: b. position self within arm's distance
Helen discusses with Allison the advantages and risks of electronic communication sent to the client per the
institution's policy. Which of the following types of information should the nurse avoid sending to the client?
a. normal lab information
b. nonurgent information
c. confidential information. - ANSWER: c. confidential information
Allison and Helen discuss the situation of a coworker who was fired for sending client information in an e-mail.
Which of the following methods of communication would be appropriate when sharing client information with
another nurse?
a. Call the nurse at the nursing desk to discuss the client
b. locate the nurse manager and ask to speak to her in private
c. send the nurse a message in her hospital e-mail account. - ANSWER: b. locate the nurse manager and ask to
speak to her in private
Helen is checking e-mail on her phone when Chandra approaches her. Which of the following is the most
appropriate statement from Chandra?
a. "You know you shouldn't be doing that."
b. "Please follow the computer use policy of the hospital"
, c. "Please complete your work assignment. - ANSWER: "b. "Please follow the computer se policy of the
hospital.
The nurse plans to return to initiate rapport and build trust with her client. Which of the" following statements
by the nurse displays an appropriate communication technique?
a. "Tell me more about how you are feeling."
b. You really should be happy to have such a caring family"
c. Ï know you will do just fine. Just wait and see. - ANSWER: a. "Tell me more about how you are feeling.
"The client has her back toward the door when the nurse enters later. Which of the following statements b the
nurse would hinder the development of a trusting relationship?
a. "Your daughter is gone. I'll sit here with you for awhile."
b. Everyone can feel bad from time to time."
c. "You mentioned you think you are going to die. - ANSWER: b. Everyone can feel bad from time to time
The nurse desired to implement a plan of care for her client, who said, Ï don't have any reason to want to live.
"Which of the following nontherapeutic interactions did the nurse display?
a. Anxiety
b. Aggression
c. Disapproval - ANSWER: a. Anxiety
The client indicates verbally to the nurse that she does not want to "be bothered" and that ït doesn't matter
anyway." Which of the following is an appropriate response by the nurse to develop client trust?
a. "Maybe it doesn't matter."
b. "Did you tell your pastor how you feel?"
c. "Tell me more about why you feel this way today - ANSWER: "c. Tell me more about why you feel this way
today.
The nurse wants to use appropriate therapeutic communication when interacting with her client. Which of the
following is an appropriate nursing statement?
a. It sounds like you are afraid
b. I know what you are going through
