TestBanksAdept
TEST BANK
vgt
Communication in Nursing 8th Edition
vgt vgt vgt vgt
Julia Balzer Riley
vgt vgt
,TestBanksAdept
Table of Contents
vgt vgt
Chapter vgt1: vgtResponsible, vgtAssertive, vgtCaring vgtCommunication vgtin vgtNursing
vgt Chapter vgt2: vgtThe vgtClient-Nurse vgtRelationship: vgtA vgtHelping
vgt Relationship vgtChapter vgt3: vgtSolving vgtProblems vgtTogether
Chapter vgt4: vgtUnderstanding vgtEach vgtOther: vgtCommunication vgtand
Culture vgtChapter vgt5: vgtDemonstrating vgtWarmth
vgt
Chapter vgt6: vgtShowing vgtRespect
vgt Chapter vgt7: vgtBeing vgtGenuine
vgt Chapter vgt8: vgtBeing
vgt Empathetic vgtChapter vgt9: vgtUsing
vgt Self-Disclosure vgtChapter vgt10:
vgt Being vgtspecific vgtChapter vgt11:
vgt Asking vgtQuestions vgtChapter
vgt 12: vgtExpressing vgtOpinions
vgt Chapter vgt13: vgtUsing vgtHumor
Chapter vgt14: vgtEmbracing vgtthe vgtSpiritual vgtJourney vgtof vgtHealth vgtCaring, vgtMeaning vgtMaking
vgt Chapter vgt15: vgtRequesting vgtSupport
Chapter vgt16: vgtOvercoming vgtEvaluation
Anxiety vgtChapter vgt17: vgtWorking vgtwith
vgt
vgt Feedback vgtChapter vgt18: vgtUsing
vgt Relaxation vgttechnique
Chapter vgt19: vgtIncorporating vgtImagery vgtin vgtProfessional vgtPractice vgtand vgtSelf-
Care vgtChapter vgt20 vgtIncorporating vgtPositive vgtSelf-Talk
Chapter vgt21: v g t Learning vgtto vgtWork vgtTogether vgtin vgtGroups
Chapter vgt22: vgtThe vgtChanging vgtWorld vgtof vgtElectronic
Communication vgtChapter vgt23: vgtLearning vgtConfrontation
vgt
vgt skills
Chapter vgt24: vgtRefusing vgtUnreasonable vgtRequests
Chapter vgt25: vgtCommunicating vgtAssertively vgtand vgtResponsibly vgtwith vgtDistressed vgtClients vgtand
vgt Colleagues vgtChapter vgt26: vgtCommunicating vgtAssertively vgtand vgtResponsibly vgtwith vgtAggressive
vgt Clients vgtand vgtColleagues vgtChapter vgt27: vgtCommunicating vgtAssertively vgtand vgtResponsibly
vgt with vgtUnpopular vgtClients
Chapter vgt29: vgtCommunicating vgtat vgtthe vgtEnd-
of-Life Chapter
vgt vgt 30: vgt Continuing the
vgt
vgt Commitment
,TestBanksAdept
Balzer Riley: Communication in Nursing, 8th Edition
Chapter 1: Responsible, Assertive, Caring Communication in Nursing
Test Bank
Multiple Choice
1. The nurse plans to delegate a client’s personal hygiene to a nursing assistant.
Which statement if made by the nurse to the nursing assistant is assertive?
a. “Would you mind helping the client with a bath when you have time? If not, I will
skip my lunch and do it myself.”
b. “You never get your work done and are always on the phone. You need to help the
client right now with a bath, or I will write you up.”
c. “The client needs help with bathing. I want you to assist the client now, and you
can go to lunch when you are finished.”
d. “I have important work to complete this morning. You will assist the client with a
bath. Do not take a break until you have finished.”
ANS:C
An assertive statement is clear, direct, and respectful; the nurse should use assertive
rights, avoid irrational beliefs, and use the Describe Express Specify Consequence script
to formulate an assertive response.Describe: “The client needs help with bathing.”
Express and Specify: “I want you to assist the client now.”Consequence: “You can go to
lunch when you are finished.”The other statements are nonassertive or aggressive:“Would
you mind helping the client with a bath when you have time? If not, I will skip my lunch
and do it myself.” is nonassertive, hesitant, and apologetic.“You never get your work
done and are always on the phone. You need to help the client right now with a bath, or I
will write you up.” is aggressive, blaming, and negative.“I have important work to
complete this morning. You will assist the client with a bath. Do not take a break until
you have finished.” is aggressive, sarcastic, uncaring, and superior.DIF: Analysis REF: p.
6 TOP: Integrated Process: Communication and Documentation MSC: Safe and Effective
Care Environment: Management of Care
2. A hospital nurse is concerned about the demands of providing safe care to clients
who are seriously ill. The nurse manager should suggest which intervention to
effectively help the nurse balance the demanding work in the hospital setting?
a. Delegate more tasks to the unlicensed nursing personnel on the unit.
b. Request a transfer to another nursing care unit with patients who are stable.
c. Write down stories in a journal about how caring makes a difference for patients.
d. Use an assertive communication style for every patient–nurse interaction.
ANS:C
, TestBanksAdept
Caring is the moral ideal that guides nurses through the caregiving process. Although
there is satisfaction in being technologically competent, that satisfaction is not as lasting
as the satisfaction derived from meaningful moments of connection with clients, family,
and colleagues.DIF: Application REF: p. 13 TOP: Integrated Process: CaringMSC: Safe
TEST BANK
vgt
Communication in Nursing 8th Edition
vgt vgt vgt vgt
Julia Balzer Riley
vgt vgt
,TestBanksAdept
Table of Contents
vgt vgt
Chapter vgt1: vgtResponsible, vgtAssertive, vgtCaring vgtCommunication vgtin vgtNursing
vgt Chapter vgt2: vgtThe vgtClient-Nurse vgtRelationship: vgtA vgtHelping
vgt Relationship vgtChapter vgt3: vgtSolving vgtProblems vgtTogether
Chapter vgt4: vgtUnderstanding vgtEach vgtOther: vgtCommunication vgtand
Culture vgtChapter vgt5: vgtDemonstrating vgtWarmth
vgt
Chapter vgt6: vgtShowing vgtRespect
vgt Chapter vgt7: vgtBeing vgtGenuine
vgt Chapter vgt8: vgtBeing
vgt Empathetic vgtChapter vgt9: vgtUsing
vgt Self-Disclosure vgtChapter vgt10:
vgt Being vgtspecific vgtChapter vgt11:
vgt Asking vgtQuestions vgtChapter
vgt 12: vgtExpressing vgtOpinions
vgt Chapter vgt13: vgtUsing vgtHumor
Chapter vgt14: vgtEmbracing vgtthe vgtSpiritual vgtJourney vgtof vgtHealth vgtCaring, vgtMeaning vgtMaking
vgt Chapter vgt15: vgtRequesting vgtSupport
Chapter vgt16: vgtOvercoming vgtEvaluation
Anxiety vgtChapter vgt17: vgtWorking vgtwith
vgt
vgt Feedback vgtChapter vgt18: vgtUsing
vgt Relaxation vgttechnique
Chapter vgt19: vgtIncorporating vgtImagery vgtin vgtProfessional vgtPractice vgtand vgtSelf-
Care vgtChapter vgt20 vgtIncorporating vgtPositive vgtSelf-Talk
Chapter vgt21: v g t Learning vgtto vgtWork vgtTogether vgtin vgtGroups
Chapter vgt22: vgtThe vgtChanging vgtWorld vgtof vgtElectronic
Communication vgtChapter vgt23: vgtLearning vgtConfrontation
vgt
vgt skills
Chapter vgt24: vgtRefusing vgtUnreasonable vgtRequests
Chapter vgt25: vgtCommunicating vgtAssertively vgtand vgtResponsibly vgtwith vgtDistressed vgtClients vgtand
vgt Colleagues vgtChapter vgt26: vgtCommunicating vgtAssertively vgtand vgtResponsibly vgtwith vgtAggressive
vgt Clients vgtand vgtColleagues vgtChapter vgt27: vgtCommunicating vgtAssertively vgtand vgtResponsibly
vgt with vgtUnpopular vgtClients
Chapter vgt29: vgtCommunicating vgtat vgtthe vgtEnd-
of-Life Chapter
vgt vgt 30: vgt Continuing the
vgt
vgt Commitment
,TestBanksAdept
Balzer Riley: Communication in Nursing, 8th Edition
Chapter 1: Responsible, Assertive, Caring Communication in Nursing
Test Bank
Multiple Choice
1. The nurse plans to delegate a client’s personal hygiene to a nursing assistant.
Which statement if made by the nurse to the nursing assistant is assertive?
a. “Would you mind helping the client with a bath when you have time? If not, I will
skip my lunch and do it myself.”
b. “You never get your work done and are always on the phone. You need to help the
client right now with a bath, or I will write you up.”
c. “The client needs help with bathing. I want you to assist the client now, and you
can go to lunch when you are finished.”
d. “I have important work to complete this morning. You will assist the client with a
bath. Do not take a break until you have finished.”
ANS:C
An assertive statement is clear, direct, and respectful; the nurse should use assertive
rights, avoid irrational beliefs, and use the Describe Express Specify Consequence script
to formulate an assertive response.Describe: “The client needs help with bathing.”
Express and Specify: “I want you to assist the client now.”Consequence: “You can go to
lunch when you are finished.”The other statements are nonassertive or aggressive:“Would
you mind helping the client with a bath when you have time? If not, I will skip my lunch
and do it myself.” is nonassertive, hesitant, and apologetic.“You never get your work
done and are always on the phone. You need to help the client right now with a bath, or I
will write you up.” is aggressive, blaming, and negative.“I have important work to
complete this morning. You will assist the client with a bath. Do not take a break until
you have finished.” is aggressive, sarcastic, uncaring, and superior.DIF: Analysis REF: p.
6 TOP: Integrated Process: Communication and Documentation MSC: Safe and Effective
Care Environment: Management of Care
2. A hospital nurse is concerned about the demands of providing safe care to clients
who are seriously ill. The nurse manager should suggest which intervention to
effectively help the nurse balance the demanding work in the hospital setting?
a. Delegate more tasks to the unlicensed nursing personnel on the unit.
b. Request a transfer to another nursing care unit with patients who are stable.
c. Write down stories in a journal about how caring makes a difference for patients.
d. Use an assertive communication style for every patient–nurse interaction.
ANS:C
, TestBanksAdept
Caring is the moral ideal that guides nurses through the caregiving process. Although
there is satisfaction in being technologically competent, that satisfaction is not as lasting
as the satisfaction derived from meaningful moments of connection with clients, family,
and colleagues.DIF: Application REF: p. 13 TOP: Integrated Process: CaringMSC: Safe
