WGU D351 HRM FOUNDATIONS STUDY GUIDE
absenteeism - Answers -when an employee doesn't show up for work
Accountability - Answers -The personal duty to someone else (a higher-level manager
or the organization itself) for the effective use of resources to complete an assignment
Active listening - Answers -The intention and ability to listen to others, use the content
and context of the communication, and respond appropriately
Adverse employment action - Answers -Any action, such as firings, demotions,
schedule reductions, or changes, that would harm the individual employee
Affirmative Action - Answers -A series of policies, programs, and initiatives that have
been instituted by various entities within both government and the private sector that are
designed to prefer hiring of individuals from protected groups in certain circumstances in
an attempt to mitigate past discrimination
Arbitrator - Answers -A neutral third party who resolves a conflict by making a binding
decision
assessment center - Answers -A place where job applicants undergo a series of tests,
interviews, and simulated experiences to determine their potential for a particular job
Authority - Answers -The right to give orders, enforce obedience, make decisions, and
commit resources toward completing organizational goals
Behaviorally Anchored Rating Scale (BARS) form - Answers -A performance appraisal
that provides a description of each assessment along a continuum
Behaviors - Answers -The actions taken by an individual
Bias - Answers -A personality-based tendency, either toward or against something
Biological job design - Answers -Designing jobs by focusing on minimizing the physical
strain on the worker by structuring the physical work environment around the way the
body works
Bona fide occupational qualification (BFOQ) - Answers -A qualification that is
absolutely required in order for an individual to be able to successfully do a particular
job
Bonus - Answers -A lump sum payment, typically given to an individual at the end of a
time period
, Broadbanding - Answers -combining multiple pay levels into one
Burnout - Answers -Constant lack of interest and motivation to perform one's job
Business Necessity - Answers -When a particular practice is necessary for the safe
and efficient operation of the business and when there is a specific business purpose
for applying a particular standard that may, in fact, be discriminatory
Business skills: - Answers -The analytical and quantitative skills—including in-depth
knowledge of how the business works and its budgeting and strategic-planning
processes—that are necessary for a manager to understand and contribute to the
profitability of the organization
Career - Answers -The individually perceived sequence of attitudes and behaviors
associated with work-related experiences and activities over the span of a person's life
career plateau - Answers -a point in an individual's career at which the probability of
moving farther up the hierarchy is low
Centralization - Answers -Degree to which decision making is concentrated within the
organization
Coaching - Answers -The process of giving motivational feedback to maintain and
improve performance
COBRA - Answers -A law that requires employers to offer to maintain health insurance
on individuals who leave their employment (for a period of time)
Cognitive Ability Tests - Answers -An assessment of general intelligence or of some
type of aptitude for a particular job
Cohesiveness - Answers -An intent and desire for group members to stick together in
their actions
collective bargaining - Answers -The negotiation process resulting in a contract
between union employees and management that covers employment conditions
Commission - Answers -A payment typically provided to a salesperson for selling an
item to a customer
Communication - Answers -The process of transmitting information and meaning
Compensation - Answers -The total of an employee's pay and benefits
compensation system - Answers -Anything that an employee may value and desire
and that the employer is willing and able to offer in exchange
absenteeism - Answers -when an employee doesn't show up for work
Accountability - Answers -The personal duty to someone else (a higher-level manager
or the organization itself) for the effective use of resources to complete an assignment
Active listening - Answers -The intention and ability to listen to others, use the content
and context of the communication, and respond appropriately
Adverse employment action - Answers -Any action, such as firings, demotions,
schedule reductions, or changes, that would harm the individual employee
Affirmative Action - Answers -A series of policies, programs, and initiatives that have
been instituted by various entities within both government and the private sector that are
designed to prefer hiring of individuals from protected groups in certain circumstances in
an attempt to mitigate past discrimination
Arbitrator - Answers -A neutral third party who resolves a conflict by making a binding
decision
assessment center - Answers -A place where job applicants undergo a series of tests,
interviews, and simulated experiences to determine their potential for a particular job
Authority - Answers -The right to give orders, enforce obedience, make decisions, and
commit resources toward completing organizational goals
Behaviorally Anchored Rating Scale (BARS) form - Answers -A performance appraisal
that provides a description of each assessment along a continuum
Behaviors - Answers -The actions taken by an individual
Bias - Answers -A personality-based tendency, either toward or against something
Biological job design - Answers -Designing jobs by focusing on minimizing the physical
strain on the worker by structuring the physical work environment around the way the
body works
Bona fide occupational qualification (BFOQ) - Answers -A qualification that is
absolutely required in order for an individual to be able to successfully do a particular
job
Bonus - Answers -A lump sum payment, typically given to an individual at the end of a
time period
, Broadbanding - Answers -combining multiple pay levels into one
Burnout - Answers -Constant lack of interest and motivation to perform one's job
Business Necessity - Answers -When a particular practice is necessary for the safe
and efficient operation of the business and when there is a specific business purpose
for applying a particular standard that may, in fact, be discriminatory
Business skills: - Answers -The analytical and quantitative skills—including in-depth
knowledge of how the business works and its budgeting and strategic-planning
processes—that are necessary for a manager to understand and contribute to the
profitability of the organization
Career - Answers -The individually perceived sequence of attitudes and behaviors
associated with work-related experiences and activities over the span of a person's life
career plateau - Answers -a point in an individual's career at which the probability of
moving farther up the hierarchy is low
Centralization - Answers -Degree to which decision making is concentrated within the
organization
Coaching - Answers -The process of giving motivational feedback to maintain and
improve performance
COBRA - Answers -A law that requires employers to offer to maintain health insurance
on individuals who leave their employment (for a period of time)
Cognitive Ability Tests - Answers -An assessment of general intelligence or of some
type of aptitude for a particular job
Cohesiveness - Answers -An intent and desire for group members to stick together in
their actions
collective bargaining - Answers -The negotiation process resulting in a contract
between union employees and management that covers employment conditions
Commission - Answers -A payment typically provided to a salesperson for selling an
item to a customer
Communication - Answers -The process of transmitting information and meaning
Compensation - Answers -The total of an employee's pay and benefits
compensation system - Answers -Anything that an employee may value and desire
and that the employer is willing and able to offer in exchange
