ABQUARP EXAM 2025 QUESTIONS AND
ANSWERS
How is quality defined? - ANS no errors, degree of excellence, do the right thing and do it
well. Meeting customers expectations, exceed expectations.
What is quality mgmt.? - ANS examine the process to delivery of care, the outcomes
measured
plan-do-check-act - ANS Walter Shewhart
Edward Deming - ANS introduced statistical process to improve quality
He recognized importance of having accurate and meaningful infor to improve quality
Demings 7 deadly diseases - ANS lack of consistency, emphasis on short term profits, eval of
performanmce,job hopping, excessive medical cost, excessive liability
Joseph Juran - ANS introduced Total Quality Control
Philip Crosby - ANS He added financial consequences to quality performance
Savings are generated by "doing things right the first time"
Quality Mangt. QM - ANS approaches to imporving quality
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,emphasis on preventing errors, empowerment of employees, improve performance, focus on
supplier relationships
Quality Assurance - ANS addresses negative outcomes ( sentinel events). Hx punishment of
peers
Quality Improvement - ANS improving on outcomes that are consider satisfactory, get
better.
Typically focus on process and systems, no individuals
Continuous Quality Improvement - ANS uses a systematic process, enhance performance.
Looks at processes, not individual. ( ex laparoscopy, less hospt stay)
Total quality management - ANS uses QA, QI, CQM and focuses on customer desire
Sentinel Event - ANS unexpected death, unrelated loss of function, IP suicide, infant
abduction, transfusion rxn, wrong site surgery
Root Cause Analysis - ANS Analyzing a sentinel event, must assess the culture.
Credentialing - ANS Key part of QM.Make sure the right person , right knowledge in the right
position
Risk Mgt. - ANS Focus on monetary loss by eliminating negative outcomes. Includes
insurance, pt satisfaction and legal issues.. Improve documentation. Medical records analysis is
very helpful
Ultimate responsibility is the governing body of the hospital.
UR - ANS formal review of the consumption of all resources in the delivery of care., Can be
prospective, concurrent or retrospective .Reduce resources to achieve the same result.
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, Infection Control - ANS Focus on Outcomes, looks at transmission of illness to providers, staff
and visitors. Reduce risk of future infection
Outcome studies - ANS important to analyze effectiveness. Computer generated outcomes
best. self report survey are vulnerable to inaccuracy, single review least reliable.
Peer review - ANS An individual c similar training and the one being reviewed.
1-chart rev
2-patterns
3- peer intervention
PRO- peer review organization - ANS 1972-82 was physician controlled, nonprofit org that
looked at Medicare IP, Utilization and quality. Changed to PSRO in 1982 via the Tax Equity and
Fiscal Responsibility act
QARI- quality assurance reform initiative - ANS 1993- to assist states develop QI systems,
focus on clinical studies
QISMC- quality improvement for system of Managed Care - ANS 1996-Federal govt formed
as a guide for quality mgt, esp for Medicare and Medicaid
-Designed to strengthen the efforts to protect and improve health and satisfaction to Medicare
and Medicaid enrollees
-clarifies responsibility in promoting quality
-promotes partnership
-develop coordinated quality oversight
-looks for new developments
COPYRIGHT © 2025 BRAINBARTER ALL RIGHTS RESERVED 3
ANSWERS
How is quality defined? - ANS no errors, degree of excellence, do the right thing and do it
well. Meeting customers expectations, exceed expectations.
What is quality mgmt.? - ANS examine the process to delivery of care, the outcomes
measured
plan-do-check-act - ANS Walter Shewhart
Edward Deming - ANS introduced statistical process to improve quality
He recognized importance of having accurate and meaningful infor to improve quality
Demings 7 deadly diseases - ANS lack of consistency, emphasis on short term profits, eval of
performanmce,job hopping, excessive medical cost, excessive liability
Joseph Juran - ANS introduced Total Quality Control
Philip Crosby - ANS He added financial consequences to quality performance
Savings are generated by "doing things right the first time"
Quality Mangt. QM - ANS approaches to imporving quality
COPYRIGHT © 2025 BRAINBARTER ALL RIGHTS RESERVED 1
,emphasis on preventing errors, empowerment of employees, improve performance, focus on
supplier relationships
Quality Assurance - ANS addresses negative outcomes ( sentinel events). Hx punishment of
peers
Quality Improvement - ANS improving on outcomes that are consider satisfactory, get
better.
Typically focus on process and systems, no individuals
Continuous Quality Improvement - ANS uses a systematic process, enhance performance.
Looks at processes, not individual. ( ex laparoscopy, less hospt stay)
Total quality management - ANS uses QA, QI, CQM and focuses on customer desire
Sentinel Event - ANS unexpected death, unrelated loss of function, IP suicide, infant
abduction, transfusion rxn, wrong site surgery
Root Cause Analysis - ANS Analyzing a sentinel event, must assess the culture.
Credentialing - ANS Key part of QM.Make sure the right person , right knowledge in the right
position
Risk Mgt. - ANS Focus on monetary loss by eliminating negative outcomes. Includes
insurance, pt satisfaction and legal issues.. Improve documentation. Medical records analysis is
very helpful
Ultimate responsibility is the governing body of the hospital.
UR - ANS formal review of the consumption of all resources in the delivery of care., Can be
prospective, concurrent or retrospective .Reduce resources to achieve the same result.
COPYRIGHT © 2025 BRAINBARTER ALL RIGHTS RESERVED 2
, Infection Control - ANS Focus on Outcomes, looks at transmission of illness to providers, staff
and visitors. Reduce risk of future infection
Outcome studies - ANS important to analyze effectiveness. Computer generated outcomes
best. self report survey are vulnerable to inaccuracy, single review least reliable.
Peer review - ANS An individual c similar training and the one being reviewed.
1-chart rev
2-patterns
3- peer intervention
PRO- peer review organization - ANS 1972-82 was physician controlled, nonprofit org that
looked at Medicare IP, Utilization and quality. Changed to PSRO in 1982 via the Tax Equity and
Fiscal Responsibility act
QARI- quality assurance reform initiative - ANS 1993- to assist states develop QI systems,
focus on clinical studies
QISMC- quality improvement for system of Managed Care - ANS 1996-Federal govt formed
as a guide for quality mgt, esp for Medicare and Medicaid
-Designed to strengthen the efforts to protect and improve health and satisfaction to Medicare
and Medicaid enrollees
-clarifies responsibility in promoting quality
-promotes partnership
-develop coordinated quality oversight
-looks for new developments
COPYRIGHT © 2025 BRAINBARTER ALL RIGHTS RESERVED 3
