MEDICAL OFFICE PROCEDURES FINAL EXAM REVIEW
QUESTIONS AND ANSWERS
What are the qualities that make a great MOA? - CORRECT ANSWER✅✅✅Effective communication
skills, Good organizational ability, fast and accurate keyboarding skills, Sound understanding of medical
terminology and anatomy, excellent medical machine transcription skills, knowledge of basic computer
programs and software billing systems, ability to multi-task, ability to work efficiently on an individual
basis as well as part of a team.
List the SMART Goals? - CORRECT ANSWER✅✅✅Specific, Measurable, Attainable, Realistic, Timely
What is customer Service? - CORRECT ANSWER✅✅✅The process of ensuring customer satisfaction
with a product or service.
Define Confidentiality - CORRECT ANSWER✅✅✅Keeping personal private information private
What are some pieces of information that should be kept confidential? - CORRECT ANSWER✅✅✅All
health information
Names, birthdates, OHIP #'s, address, phone number, any data in the file that is not publicly
known/available
Patient files
Conversations
Why should you know the responsibilities of your co-workers? - CORRECT ANSWER✅✅✅So you can
step in and performs those duties if the need arises. Have an understanding of what they are doing as
part of the team
What are examples of allied Health Professions? - CORRECT ANSWER✅✅✅Acupuncturist,
Chiropractor, EEG Technician, ECG Technician, Massage Therapist, Medical Administrative Assistant and
Ward Clerk, Medical Billing and Coding, Medical Records Technologist, Medical Office
Administrator/Manager, Clinical Laboratory Technician, Medical Technologist,
What are 5 tips for Stress Management? - CORRECT ANSWER✅✅✅Exercise regularly
, Eat a balanced diet
Get enough sleep
Set realistic goals
Be organized
Change what you have control over
Keep focused
Identify sources of conflict
Maintain a sense of humor
Try not to overreact
Learn to say NO
Why is effective communication with patients and families important? - CORRECT
ANSWER✅✅✅Your interaction sets the tone for the office visit
Communication will influence how comfortable the
patient feels in your practice.
What is the communication Cycle? - CORRECT ANSWER✅✅✅The communication circle involves an
exchange of messages through verbal and nonverbal means.
Source, Message, Receiver, Feedback
What are the stages of life? - CORRECT ANSWER✅✅✅Infant
Toddler
Preschooler
School age
Adolescence
Young, middle, old adult
Describe Maslow's Hierarchy of needs - CORRECT ANSWER✅✅✅basic, safety love and belonging,
esteem, self actualization. Not all people are at the same place on Maslow's hierarchy of human needs.
To communicate effectively with a person, you need to understand what he or she is deficient in.
QUESTIONS AND ANSWERS
What are the qualities that make a great MOA? - CORRECT ANSWER✅✅✅Effective communication
skills, Good organizational ability, fast and accurate keyboarding skills, Sound understanding of medical
terminology and anatomy, excellent medical machine transcription skills, knowledge of basic computer
programs and software billing systems, ability to multi-task, ability to work efficiently on an individual
basis as well as part of a team.
List the SMART Goals? - CORRECT ANSWER✅✅✅Specific, Measurable, Attainable, Realistic, Timely
What is customer Service? - CORRECT ANSWER✅✅✅The process of ensuring customer satisfaction
with a product or service.
Define Confidentiality - CORRECT ANSWER✅✅✅Keeping personal private information private
What are some pieces of information that should be kept confidential? - CORRECT ANSWER✅✅✅All
health information
Names, birthdates, OHIP #'s, address, phone number, any data in the file that is not publicly
known/available
Patient files
Conversations
Why should you know the responsibilities of your co-workers? - CORRECT ANSWER✅✅✅So you can
step in and performs those duties if the need arises. Have an understanding of what they are doing as
part of the team
What are examples of allied Health Professions? - CORRECT ANSWER✅✅✅Acupuncturist,
Chiropractor, EEG Technician, ECG Technician, Massage Therapist, Medical Administrative Assistant and
Ward Clerk, Medical Billing and Coding, Medical Records Technologist, Medical Office
Administrator/Manager, Clinical Laboratory Technician, Medical Technologist,
What are 5 tips for Stress Management? - CORRECT ANSWER✅✅✅Exercise regularly
, Eat a balanced diet
Get enough sleep
Set realistic goals
Be organized
Change what you have control over
Keep focused
Identify sources of conflict
Maintain a sense of humor
Try not to overreact
Learn to say NO
Why is effective communication with patients and families important? - CORRECT
ANSWER✅✅✅Your interaction sets the tone for the office visit
Communication will influence how comfortable the
patient feels in your practice.
What is the communication Cycle? - CORRECT ANSWER✅✅✅The communication circle involves an
exchange of messages through verbal and nonverbal means.
Source, Message, Receiver, Feedback
What are the stages of life? - CORRECT ANSWER✅✅✅Infant
Toddler
Preschooler
School age
Adolescence
Young, middle, old adult
Describe Maslow's Hierarchy of needs - CORRECT ANSWER✅✅✅basic, safety love and belonging,
esteem, self actualization. Not all people are at the same place on Maslow's hierarchy of human needs.
To communicate effectively with a person, you need to understand what he or she is deficient in.
