Washington Mandatory Alcohol Server Training (MAST) Questions with Correct Answers
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The criminal penalty for selling or serving alcohol to a minor is a gross misdemeanor punishable
by: A fine of up to a $5,000 and/or imprisonment in the county jail for up to 1 year.
Sometimes _____________ may be mistaken for intoxication Illnesses or disabilities
Some symptoms of illnesses and disabilities mimic signs of intoxication, such as slurred speech
or trouble with balance or motor skills.
Before jumping to the conclusion that someone is intoxicated, look for indicators such as
medical-alert jewelry, the absence or presence of the smell of alcohol, and verbal statements.
What are common signs of apparent intoxication? Sparse eye contact
Glassy or bloodshot eyes
Disheveled hair or clothes
Flushed face
Disoriented Slurred words
Change in behavior
If you determine a person is apparently intoxicated you must: Refuse to serve or sell the
person any alcohol.
Remove any alcohol from the person (if he or she has an unfinished drink).
Effective ways to inform your customers of the law without putting them on the defensive
include: Be courteous
Be confident
Be tactful
, Be discreet
Be calm
Be firm
Techniques to avoid over consumption of alcohol include: Talking and listening to customers
before serving them and whenever serving a subsequent drink.
Serving a glass of water alongside each alcoholic drink.
Not walking past their table as often.
Taking their attention away from drinking with thinks such as pool tables and dance floors.
The incident documentation log book is a bound book where ______________ are recorded.
Incidents that occur within and on the property of the establishment.
Examples of an incident include use of a fake ID, a disturbance by a patron, a patron refusing
alternate transportation, a fight, or an accident.
When refusing service, you should: Avoid "you" statements.
Use "I" statements.
Focus on the law.
Express concern for your customers.
What are effective methods for removing a drink from an intoxicated customer? Ask
questions that require the customer to look away from the table. This can take the customer's
attention away from the drink and allow you to remove it.
Verified by Experts| Latest Update
The criminal penalty for selling or serving alcohol to a minor is a gross misdemeanor punishable
by: A fine of up to a $5,000 and/or imprisonment in the county jail for up to 1 year.
Sometimes _____________ may be mistaken for intoxication Illnesses or disabilities
Some symptoms of illnesses and disabilities mimic signs of intoxication, such as slurred speech
or trouble with balance or motor skills.
Before jumping to the conclusion that someone is intoxicated, look for indicators such as
medical-alert jewelry, the absence or presence of the smell of alcohol, and verbal statements.
What are common signs of apparent intoxication? Sparse eye contact
Glassy or bloodshot eyes
Disheveled hair or clothes
Flushed face
Disoriented Slurred words
Change in behavior
If you determine a person is apparently intoxicated you must: Refuse to serve or sell the
person any alcohol.
Remove any alcohol from the person (if he or she has an unfinished drink).
Effective ways to inform your customers of the law without putting them on the defensive
include: Be courteous
Be confident
Be tactful
, Be discreet
Be calm
Be firm
Techniques to avoid over consumption of alcohol include: Talking and listening to customers
before serving them and whenever serving a subsequent drink.
Serving a glass of water alongside each alcoholic drink.
Not walking past their table as often.
Taking their attention away from drinking with thinks such as pool tables and dance floors.
The incident documentation log book is a bound book where ______________ are recorded.
Incidents that occur within and on the property of the establishment.
Examples of an incident include use of a fake ID, a disturbance by a patron, a patron refusing
alternate transportation, a fight, or an accident.
When refusing service, you should: Avoid "you" statements.
Use "I" statements.
Focus on the law.
Express concern for your customers.
What are effective methods for removing a drink from an intoxicated customer? Ask
questions that require the customer to look away from the table. This can take the customer's
attention away from the drink and allow you to remove it.
