WGU 072 Study guide exam
(Fundamentals for Success in Business
)
An44organization44plans44to44close44its44local44factory44and44shift44manufacturing44operat
ions44overseas.44This44brings44opposition44from44employees.44Which44terms44describes
44this44organizational44move?44-44CORRECT44ANSWER-legal-ethical
Individual44authors44wrote44books44about44the44negative44environmental44impacts4
4of44some44industries,44including44the44coal44industry.44Which44benefit44did44the44a
uthors'44work44have44on44society?44-44CORRECT44ANSWER-
It44drew44the44public's44attention44to44the44targeted44issue.
The44accountant44of44a44company44was44asked44to44change44the44current44quarterly44s
ales44results44by44adding44sales44that44were44set44to44occur44next44quarter.44Which44stak
eholder44group44is44directly44impacted44by44this44action?44-44CORRECT44ANSWER-
shareholders
A44new44manager44in44a44restaurant44decides44to44cut44costs44by44purchasing44sub-
standard44materials.44What44are44the44implications44of44this44manager's44actions?44-
44CORRECT44ANSWER-44The44customer44base44of44the44restaurant44will44decrease.
A44U.S.44company44hires44a44new44employee44from44Germany.44The44new44employee4
4is44being44trained44by44other44employees44on44the44company's44conflict44resolution44pr
actices44in44alignment44with44the44company's44mission44and44ethical44standards.44As44p
art44of44the44training,44the44employee44identifies44how44the44ethical44values44of44the44co
mpany44are44consistent44with44the44employee's44values.44Which44aspect44of44the44com
pany44is44the44employee44learning?44-44CORRECT44ANSWER-Organizational44culture
A44senior44manager44asks44an44employee44to44omit44a44key44section44from44a44financial4
4report44to44hide44some44distressing44data.44Which44aspect44of44the44organization44is44b
eing44violated44by44the44manager's44behavior?44-44CORRECT44ANSWER-ethics
An44employee44overhears44an44office44manager44telling44a44prospective44client44that44th
e44company44does44not44work44with44people44from44a44particular44ethnicity44even44thou
gh44the44company44has44a44nondiscrimination44policy.44Which44element44is44violated44b
y44the44actions44of44this44office44manager?44-44CORRECT44ANSWER-
Employee44handbook44guidelines
A44young,44unmarried44employee44who44is44an44only44child44has44a44conversation44with4
4an44older,44married44employee44with44siblings44about44the44corporate44decision44to44en
ter44into44a44lucrative44contract44with44a44firm44that44legally44supplies44substandard44me
dications44to44developing44countries.44The44two44employees44disagree44as44to44whether
44the44company's44decision44was44ethical.44What44is44the44primary44demographic44trait44
that44influences44the44values44of44these44employees?44-44CORRECT44ANSWER-age
,A44corporation's44code44of44ethics44endorses44a44green44work44place.44Which44employee
44activity44models44this44code?44-44CORRECT44ANSWER-
Starting44an44office44recycling44program
A44company44advertises44that44it44uses44environmentally44safe44practices44in44all44busin
ess44processes;44however,44the44chief44financial44officer44(CFO)44has44blocked44the44ad
option44of44many44environmentally44safe44practices44because44of44the44additional44costs
44to44the44company44.Which44controversial44business44practice44is44this44company44usin
g?44-44CORRECT44ANSWER-44greenwashing
Which44organizational44department44is44responsible44for44managing44receivables44and44
payables44for44a44company?44-44CORRECT44ANSWER-Accounting44and44finance
Which44function44is44performed44by44the44information44technology44department44of44an44
organization?44-44CORRECT44ANSWER-Computer44installation
Which44organizational44department44is44responsible44for44maintaining44compliance44with
44labor44laws?44-44CORRECT44ANSWER-Human44resources
A44supervisor44assigns44an44employee44to44work44on44a44small44project44that44is44directl
y44related44to44a44corporate44goal,44and44the44employee's44skill44set44makes44them44the4
4ideal44person44to44accomplish44the44task.44What44is44this44employee's44managerial44de
signation?44-44CORRECT44ANSWER-44Individual
An44employee44is44involved44in44providing44vision44and44direction44for44an44organization
44and44developing44broad44goals44designed44to44move44the44organization44towards44that
44vision.44What44is44this44employee's44management44role44in44the44organization?44-
44CORRECT44ANSWER-top
An44employee44is44involved44directly44with44each44of44the44individuals44tasked44with44wo
rking44on44actionable44items44designed44to44pursue44goals44that44will44move44the44organi
zation44towards44its44vision44statement.44What44is44this44employee's44management44rol
e44in44the44organization?44-44CORRECT44ANSWER-front44line
A44meeting44of44the44company's44chief44financial44officer,44chief44information44officer,44a
nd44all44three44of44the44executive44vice44presidents44must44occur44early44next44week.44
Which44group44of44managers44will44be44present44at44this44meeting?44-
44CORRECT44ANSWER-top
Which44type44of44organizational44culture44in44the44Competing44Values44Framework44f
ocuses44on44accountability44to44shareholders,44competitiveness,44and44productivity?
44-44CORRECT44ANSWER-market
Which44pair44of44attributes44captures44the44focus44of44an44adhocracy44culture44within44th
e44competing44values44framework?44-44CORRECT44ANSWER-
Adjustable44and44entrepreneurial
Which44set44of44attributes44reflects44a44hierarchy44culture44within44the44Competing44Valu
es44Framework?44-44CORRECT44ANSWER-Process-oriented44and44highly44structured
, A44nonprofit44organization44wants44to44fill44an44executive44director44position44and44is44int
erested44in44seeking44a44candidate44that44is44concerned44about44social44welfare.44Which
44criterion44should44the44organization44prioritize44in44making44this44decision?44-
44CORRECT44ANSWER-Dedication44to44community44service
An44individual44who44values44a44team-
oriented44work44environment44and44the44individual's44relationships44with44a44large44grou
p44of44peers44is44seeking44employment44that44will44be44a44good44fit.44Which44position44sh
ould44this44individual44pursue?44-44CORRECT44ANSWER-
A44position44that44offers44a44friendly44workplace
An44individual44who44is44a44great44performer44has44been44working44in44a44department44i
n44a44company44for44over44ten44years44and44is44moved44to44a44new44department44and4
4given44a44new44set44of44job44responsibilities.44The44individual44is44unhappy44in44the44n
ew44location44and44has44started44to44underperform.44Which44issue44has44emerged44for
44this44employee?44-44CORRECT44ANSWER-44Person-job44fit
A44person44that44is44high44in44sociability44and44friendliness44is44required44for44a44sal
es44job.44Which44component44of44personality44should44be44high44in44the44ideal44can
didate?44-44CORRECT44ANSWER-Extraversion
Which44organizational44culture44is44best44suited44for44an44individual44who44is44high44in44c
onscientiousness?44-44CORRECT44ANSWER-Hierarchy
Which44individual44characteristic44should44a44company44search44for44in44new44hires44in4
4order44to44avoid44an44additional44screening44process44to44prevent44potential44person-
culture44mismatch?44-44CORRECT44ANSWER-Recommended44by44current44employees
An44employee44transfers44from44one44department44to44another44department44in44an44or
ganization.44Which44reality44will44the44employee44experience44in44relation44to44this44ch
ange?44-44CORRECT44ANSWER-The44department44sub-cultures44may44differ.
Which44result44occurs44when44there44is44a44person-culture44misalignment?44-
44CORRECT44ANSWER-attrition
A44manager44is44taking44extra44care44to44craft44a44message44to44ensure44that44it44is44int
erpreted44by44an44employee,44the44receiver,44in44the44way44that44it44was44intended.44Th
is44action44includes44making44sure44the44message44is44presented44through44the44right44
channel44and44uses44the44appropriate44language.44Which44form44of44communication44i
s44the44manager44ensuring44during44this44interaction?44-44CORRECT44ANSWER-
effective
Which44communication44style44is44being44used44when44someone44appears44agreeable44
in44a44workplace44conversation44and44concedes44to44the44other44party44but44later44make
s44snide44side44comments44about44that44individual44or44the44issue44at44hand?44-
44CORRECT44ANSWER-Passive-44aggressive
(Fundamentals for Success in Business
)
An44organization44plans44to44close44its44local44factory44and44shift44manufacturing44operat
ions44overseas.44This44brings44opposition44from44employees.44Which44terms44describes
44this44organizational44move?44-44CORRECT44ANSWER-legal-ethical
Individual44authors44wrote44books44about44the44negative44environmental44impacts4
4of44some44industries,44including44the44coal44industry.44Which44benefit44did44the44a
uthors'44work44have44on44society?44-44CORRECT44ANSWER-
It44drew44the44public's44attention44to44the44targeted44issue.
The44accountant44of44a44company44was44asked44to44change44the44current44quarterly44s
ales44results44by44adding44sales44that44were44set44to44occur44next44quarter.44Which44stak
eholder44group44is44directly44impacted44by44this44action?44-44CORRECT44ANSWER-
shareholders
A44new44manager44in44a44restaurant44decides44to44cut44costs44by44purchasing44sub-
standard44materials.44What44are44the44implications44of44this44manager's44actions?44-
44CORRECT44ANSWER-44The44customer44base44of44the44restaurant44will44decrease.
A44U.S.44company44hires44a44new44employee44from44Germany.44The44new44employee4
4is44being44trained44by44other44employees44on44the44company's44conflict44resolution44pr
actices44in44alignment44with44the44company's44mission44and44ethical44standards.44As44p
art44of44the44training,44the44employee44identifies44how44the44ethical44values44of44the44co
mpany44are44consistent44with44the44employee's44values.44Which44aspect44of44the44com
pany44is44the44employee44learning?44-44CORRECT44ANSWER-Organizational44culture
A44senior44manager44asks44an44employee44to44omit44a44key44section44from44a44financial4
4report44to44hide44some44distressing44data.44Which44aspect44of44the44organization44is44b
eing44violated44by44the44manager's44behavior?44-44CORRECT44ANSWER-ethics
An44employee44overhears44an44office44manager44telling44a44prospective44client44that44th
e44company44does44not44work44with44people44from44a44particular44ethnicity44even44thou
gh44the44company44has44a44nondiscrimination44policy.44Which44element44is44violated44b
y44the44actions44of44this44office44manager?44-44CORRECT44ANSWER-
Employee44handbook44guidelines
A44young,44unmarried44employee44who44is44an44only44child44has44a44conversation44with4
4an44older,44married44employee44with44siblings44about44the44corporate44decision44to44en
ter44into44a44lucrative44contract44with44a44firm44that44legally44supplies44substandard44me
dications44to44developing44countries.44The44two44employees44disagree44as44to44whether
44the44company's44decision44was44ethical.44What44is44the44primary44demographic44trait44
that44influences44the44values44of44these44employees?44-44CORRECT44ANSWER-age
,A44corporation's44code44of44ethics44endorses44a44green44work44place.44Which44employee
44activity44models44this44code?44-44CORRECT44ANSWER-
Starting44an44office44recycling44program
A44company44advertises44that44it44uses44environmentally44safe44practices44in44all44busin
ess44processes;44however,44the44chief44financial44officer44(CFO)44has44blocked44the44ad
option44of44many44environmentally44safe44practices44because44of44the44additional44costs
44to44the44company44.Which44controversial44business44practice44is44this44company44usin
g?44-44CORRECT44ANSWER-44greenwashing
Which44organizational44department44is44responsible44for44managing44receivables44and44
payables44for44a44company?44-44CORRECT44ANSWER-Accounting44and44finance
Which44function44is44performed44by44the44information44technology44department44of44an44
organization?44-44CORRECT44ANSWER-Computer44installation
Which44organizational44department44is44responsible44for44maintaining44compliance44with
44labor44laws?44-44CORRECT44ANSWER-Human44resources
A44supervisor44assigns44an44employee44to44work44on44a44small44project44that44is44directl
y44related44to44a44corporate44goal,44and44the44employee's44skill44set44makes44them44the4
4ideal44person44to44accomplish44the44task.44What44is44this44employee's44managerial44de
signation?44-44CORRECT44ANSWER-44Individual
An44employee44is44involved44in44providing44vision44and44direction44for44an44organization
44and44developing44broad44goals44designed44to44move44the44organization44towards44that
44vision.44What44is44this44employee's44management44role44in44the44organization?44-
44CORRECT44ANSWER-top
An44employee44is44involved44directly44with44each44of44the44individuals44tasked44with44wo
rking44on44actionable44items44designed44to44pursue44goals44that44will44move44the44organi
zation44towards44its44vision44statement.44What44is44this44employee's44management44rol
e44in44the44organization?44-44CORRECT44ANSWER-front44line
A44meeting44of44the44company's44chief44financial44officer,44chief44information44officer,44a
nd44all44three44of44the44executive44vice44presidents44must44occur44early44next44week.44
Which44group44of44managers44will44be44present44at44this44meeting?44-
44CORRECT44ANSWER-top
Which44type44of44organizational44culture44in44the44Competing44Values44Framework44f
ocuses44on44accountability44to44shareholders,44competitiveness,44and44productivity?
44-44CORRECT44ANSWER-market
Which44pair44of44attributes44captures44the44focus44of44an44adhocracy44culture44within44th
e44competing44values44framework?44-44CORRECT44ANSWER-
Adjustable44and44entrepreneurial
Which44set44of44attributes44reflects44a44hierarchy44culture44within44the44Competing44Valu
es44Framework?44-44CORRECT44ANSWER-Process-oriented44and44highly44structured
, A44nonprofit44organization44wants44to44fill44an44executive44director44position44and44is44int
erested44in44seeking44a44candidate44that44is44concerned44about44social44welfare.44Which
44criterion44should44the44organization44prioritize44in44making44this44decision?44-
44CORRECT44ANSWER-Dedication44to44community44service
An44individual44who44values44a44team-
oriented44work44environment44and44the44individual's44relationships44with44a44large44grou
p44of44peers44is44seeking44employment44that44will44be44a44good44fit.44Which44position44sh
ould44this44individual44pursue?44-44CORRECT44ANSWER-
A44position44that44offers44a44friendly44workplace
An44individual44who44is44a44great44performer44has44been44working44in44a44department44i
n44a44company44for44over44ten44years44and44is44moved44to44a44new44department44and4
4given44a44new44set44of44job44responsibilities.44The44individual44is44unhappy44in44the44n
ew44location44and44has44started44to44underperform.44Which44issue44has44emerged44for
44this44employee?44-44CORRECT44ANSWER-44Person-job44fit
A44person44that44is44high44in44sociability44and44friendliness44is44required44for44a44sal
es44job.44Which44component44of44personality44should44be44high44in44the44ideal44can
didate?44-44CORRECT44ANSWER-Extraversion
Which44organizational44culture44is44best44suited44for44an44individual44who44is44high44in44c
onscientiousness?44-44CORRECT44ANSWER-Hierarchy
Which44individual44characteristic44should44a44company44search44for44in44new44hires44in4
4order44to44avoid44an44additional44screening44process44to44prevent44potential44person-
culture44mismatch?44-44CORRECT44ANSWER-Recommended44by44current44employees
An44employee44transfers44from44one44department44to44another44department44in44an44or
ganization.44Which44reality44will44the44employee44experience44in44relation44to44this44ch
ange?44-44CORRECT44ANSWER-The44department44sub-cultures44may44differ.
Which44result44occurs44when44there44is44a44person-culture44misalignment?44-
44CORRECT44ANSWER-attrition
A44manager44is44taking44extra44care44to44craft44a44message44to44ensure44that44it44is44int
erpreted44by44an44employee,44the44receiver,44in44the44way44that44it44was44intended.44Th
is44action44includes44making44sure44the44message44is44presented44through44the44right44
channel44and44uses44the44appropriate44language.44Which44form44of44communication44i
s44the44manager44ensuring44during44this44interaction?44-44CORRECT44ANSWER-
effective
Which44communication44style44is44being44used44when44someone44appears44agreeable44
in44a44workplace44conversation44and44concedes44to44the44other44party44but44later44make
s44snide44side44comments44about44that44individual44or44the44issue44at44hand?44-
44CORRECT44ANSWER-Passive-44aggressive
