NCCT-NCMA Study Guide Latest
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Which of the following actions by the Medical Assistant reflects professional telephone
etiquette? (select the three (3) correct answers) - ANSWER-speaking clearly with a
pleasant tone
verifying the patient's full name
requesting permission before placing a caller on hold
The medical assistant aligns all parts of a business letter at the left margin. This is an
example of which of the following letter formats? - ANSWER-full block style
Studying the image below, which of the following is missing in the structure of this
professional business letter? - ANSWER-header
the best way to ensure that a patient understands and complies with the medical offices
financial policy is to explain the - ANSWER-office's financial policies and procedures in
advance of services
The physician asks the medical assistant to fill out a CMS-1500 for a patient who came
in for a 30 minute office visit and was treated for hypertension. Which of the following
should the medical assistant use to locate the code for hypertension? - ANSWER-ICD-
CM
Prior approval from an insurance company for the cost of services is known as which of
the following - ANSWER-preauthorization
The set dollar amount collected at the time of each visit for a patient's portion of health
care costs is referred to as which of the following? - ANSWER-copayment
Premiums are payments made systematically to insurance companies in exchange for
which of the following? - ANSWER-benefits
The process of finding out if a service or procedure is covered under a patient's
insurance policy is called - ANSWER-precertification
For reimbursement purposes, the medical assistant should check to make sure that
which of the following key pieces are provided on the insurance claim form? -
ANSWER-ICD-10-CM and CPT codes
, A patient has refused to pay for a medical procedure that was performed six months
ago. The medical procedure was not listed under the patient's schedule of benefits, and
she is now fully responsible for all costs. Her account has now been turned over to a
collection agency. This scenario is most likely an example of failure of the medical office
assistant to properly - ANSWER-explain the non-coverage billing policies
A patient is referred to a specialist by the primary care provider. Pre-certification is
required for this patient's specialty visit. Which of the following actions is required by the
medical assistant to obtain authorization? - ANSWER-contact the patient's insurance
provider
Referring to the image below, which number on the check represents the ABA number?
- ANSWER-76-4/1049
A patient sustained broken ribs in an automobile accident in which she was the
passenger. After completion of an office follow up visit, which of the following should the
medical office assistant submit the insurance claim to first? - ANSWER-the driver's
automobile insurance
A patient presents to the provider's office with a complaint of persistent migraines three
days after acquiring a head injury on the job. After the provider assesses the patient, the
final diagnosis is a concussion. Which of the following actions should the medical
assistant take next? - ANSWER-Determine if a workman's compensation claim has
been filed
When coding for a urine screen, under which of the following sections of the CPT is this
service line found? - ANSWER-pathology and lab
Which of the following should the medical assistant assign to a patient's main CPT
code, indicating unusual circumstances were present related to the procedure? -
ANSWER-modifier
While a new patient is in the examination room with a physician who is explaining
treatment options to the patient, the medical office assistant is contacting the insurance
carrier to discuss the patient's insurance coverage. This scenario is an example of
obtaining - ANSWER-verification of benefits and eligibility for the patient
A child is covered by the insurance policies of each of his parents: United Health Care
and Blue Cross/Blue Shield. According to the birthday rule, which of the following plans
should become the primary insurance? - ANSWER-the plan of the policyholder whose
birthday comes first in the calendar year
Which of the following insurance related forms includes a detailed description of
benefits paid, reduced, or denied on a claim? - ANSWER-explanation of benefits
Updated
Which of the following actions by the Medical Assistant reflects professional telephone
etiquette? (select the three (3) correct answers) - ANSWER-speaking clearly with a
pleasant tone
verifying the patient's full name
requesting permission before placing a caller on hold
The medical assistant aligns all parts of a business letter at the left margin. This is an
example of which of the following letter formats? - ANSWER-full block style
Studying the image below, which of the following is missing in the structure of this
professional business letter? - ANSWER-header
the best way to ensure that a patient understands and complies with the medical offices
financial policy is to explain the - ANSWER-office's financial policies and procedures in
advance of services
The physician asks the medical assistant to fill out a CMS-1500 for a patient who came
in for a 30 minute office visit and was treated for hypertension. Which of the following
should the medical assistant use to locate the code for hypertension? - ANSWER-ICD-
CM
Prior approval from an insurance company for the cost of services is known as which of
the following - ANSWER-preauthorization
The set dollar amount collected at the time of each visit for a patient's portion of health
care costs is referred to as which of the following? - ANSWER-copayment
Premiums are payments made systematically to insurance companies in exchange for
which of the following? - ANSWER-benefits
The process of finding out if a service or procedure is covered under a patient's
insurance policy is called - ANSWER-precertification
For reimbursement purposes, the medical assistant should check to make sure that
which of the following key pieces are provided on the insurance claim form? -
ANSWER-ICD-10-CM and CPT codes
, A patient has refused to pay for a medical procedure that was performed six months
ago. The medical procedure was not listed under the patient's schedule of benefits, and
she is now fully responsible for all costs. Her account has now been turned over to a
collection agency. This scenario is most likely an example of failure of the medical office
assistant to properly - ANSWER-explain the non-coverage billing policies
A patient is referred to a specialist by the primary care provider. Pre-certification is
required for this patient's specialty visit. Which of the following actions is required by the
medical assistant to obtain authorization? - ANSWER-contact the patient's insurance
provider
Referring to the image below, which number on the check represents the ABA number?
- ANSWER-76-4/1049
A patient sustained broken ribs in an automobile accident in which she was the
passenger. After completion of an office follow up visit, which of the following should the
medical office assistant submit the insurance claim to first? - ANSWER-the driver's
automobile insurance
A patient presents to the provider's office with a complaint of persistent migraines three
days after acquiring a head injury on the job. After the provider assesses the patient, the
final diagnosis is a concussion. Which of the following actions should the medical
assistant take next? - ANSWER-Determine if a workman's compensation claim has
been filed
When coding for a urine screen, under which of the following sections of the CPT is this
service line found? - ANSWER-pathology and lab
Which of the following should the medical assistant assign to a patient's main CPT
code, indicating unusual circumstances were present related to the procedure? -
ANSWER-modifier
While a new patient is in the examination room with a physician who is explaining
treatment options to the patient, the medical office assistant is contacting the insurance
carrier to discuss the patient's insurance coverage. This scenario is an example of
obtaining - ANSWER-verification of benefits and eligibility for the patient
A child is covered by the insurance policies of each of his parents: United Health Care
and Blue Cross/Blue Shield. According to the birthday rule, which of the following plans
should become the primary insurance? - ANSWER-the plan of the policyholder whose
birthday comes first in the calendar year
Which of the following insurance related forms includes a detailed description of
benefits paid, reduced, or denied on a claim? - ANSWER-explanation of benefits
