LSU ISDS 3115 exam 1 with correct
answers
True/False: |Some |of |the |operations-related |activities |of |Hard |Rock |Café |include |designing |meals |and |
analyzing |them |for |ingredient |cost |and |labor |requirements. |- |✔✔True
True/False: |The |production |process |at |Hard |Rock |Café |is |limited |to |meal |preparation |and |serving |
customers. |- |✔✔False
True/False: |All |organizations, |including |service |firms |such |as |banks |and |hospitals, |have |a |production |
function. |- |✔✔True
True/False: |Operations |management |is |the |set |of |activities |that |create |value |in |the |form |of |goods |and
|services |by |transforming |inputs |into |outputs. |- |✔✔True
True/False: |An |example |of |a |"hidden" |production |function |is |money |transfers |at |banks. |- |✔✔True
True/False: |One |reason |to |study |operations |management |is |to |learn |how |people |organize |themselves |
for |productive |enterprise. |- |✔✔True
True/False: |The |operations |manager |performs |the |management |activities |of |planning, |organizing, |
staffing, |leading, |and |controlling |of |the |OM |function. |- |✔✔True
True/False: |"How |much |inventory |of |this |item |should |we |have?" |is |within |the |critical |decision |area |of |
managing |quality. |- |✔✔False
True/False: |In |order |to |have |a |career |in |operations |management, |one |must |have |a |degree |in |statistics
|or |quantitative |methods. |- |✔✔False
True/False: |Henry |Ford |is |known |as |the |Father |of |Scientific |Management. |- |✔✔False
True/False: |Shewhart's |contributions |to |operations |management |came |during |the |Scientific |
Management |Era. |- |✔✔False
True/False: |Students |wanting |to |pursue |a |career |in |operations |management |will |find |multidisciplinary |
knowledge |beneficial. |- |✔✔True
True/False: |Customer |interaction |is |often |high |for |manufacturing |processes, |but |low |for |services. |- |
✔✔False
True/False: |Productivity |is |more |difficult |to |improve |in |the |service |sector. |- |✔✔True
True/False: |Manufacturing |now |constitutes |the |largest |economic |sector |in |postindustrial |societies. |- |
✔✔False
,True/False: |In |the |past |half-century, |the |number |of |people |employed |in |manufacturing |has |more |or |
less |held |steady, |but |each |manufacturing |employee |is |manufacturing |about |20 |times |as |much. |- |
✔✔True
True/False: |A |knowledge |society |is |one |that |has |migrated |from |work |based |on |knowledge |to |one |
based |on |manual |work. |- |✔✔False
True/False: |Productivity |is |the |total |value |of |all |inputs |to |the |transformation |process |divided |by |the |
total |value |of |the |outputs |produced. |- |✔✔False
True/False: |Measuring |the |impact |of |a |capital |acquisition |on |productivity |is |an |example |of |multi-
factor |productivity. |- |✔✔False
True/False: |Ethical |and |social |dilemmas |arise |because |stakeholders |of |a |business |have |conflicting |
perspectives. |- |✔✔True
At |Hard |Rock |Café, |tasks |that |reflect |operations |or |operations |management |include
| a. |designing |meals
| b. |testing |meals |(recipes)
| c. |analyzing |meals |for |the |cost |of |ingredients
| d. |preparing |employee |schedules
| e. |all |of |the |above |- |✔✔e. |all |of |the |above
An |operations |task |performed |at |Hard |Rock |Café |is
a. |borrowing |funds |to |build |a |new |restaurant
| b. |advertising |changes |in |the |restaurant |menu
| c. |calculating |restaurant |profit |and |loss
| d. |preparing |employee |schedules
| e. |all |of |the |above |- |✔✔d. |preparing |employee |schedules
Operations |management |is |applicable
| a. |mostly |to |the |service |sector
| b. |to |services |exclusively
| c. |mostly |to |the |manufacturing |sector
| d. |to |all |firms, |whether |manufacturing |and |service
| e. |to |the |manufacturing |sector |exclusivel |- |✔✔d. |to |all |firms, |whether |manufacturing |and |service
Which |of |the |following |are |the |primary |functions |of |all |organizations?
| a. |operations, |marketing, |and |human |resources
,| b. |marketing, |human |resources, |and |finance/accounting
| c. |sales, |quality |control, |and |operations
| d. |marketing, |operations, |and |finance/accounting
|e. |research |and |development, |finance/accounting, |and |purchasing |- |✔✔d. |marketing, |operations, |
and |finance/accounting
Budgeting, |paying |the |bills, |and |collection |of |funds |are |activities |associated |with |the
| a. |management |function
| b. |control |function
| c. |finance/accounting |function
| d. |production/operations |function
| e. |staffing |function |- |✔✔c. |finance/accounting |function
Which |of |the |following |would |not |be |an |operations |function |in |a |fast-food |restaurant?
| a. |advertising |and |promotion
| b. |designing |the |layout |of |the |facility
| c. |maintaining |equipment
| d. |making |hamburgers |and |fries
| e. |purchasing |ingredients |- |✔✔a. |advertising |and |promotion
The |marketing |function's |main |concern |is |with
| a. |producing |goods |or |providing |services
| b. |procuring |materials, |supplies, |and |equipment
| c. |building |and |maintaining |a |positive |image
| d. |generating |the |demand |for |the |organization's |products |or |services
|e. |securing |monetary |resources |- |✔✔d. |generating |the |demand |for |the |organization's |products |or |
services
Reasons |to |study |Operations |Management |include
| a. |studying |why |people |organize |themselves |for |free |enterprise
| b. |knowing |how |goods |and |services |are |consumed
| c. |understanding |what |human |resource |managers |do
| d. |learning |about |a |costly |part |of |the |enterprise
, | e. |all |of |the |above |- |✔✔d. |learning |about |a |costly |part |of |the |enterprise
Reasons |to |study |Operations |Management |include |learning |about
| a. |why |people |organize |themselves |for |productive |enterprise
| b. |how |goods |and |services |are |produced
| c. |what |operations |managers |do
| d. |a |costly |part |of |the |enterprise
| e. |all |of |the |above |- |✔✔e. |all |of |the |above
The |five |elements |in |the |management |process |are
| a. |plan, |direct, |update, |lead, |and |supervise
| b. |accounting/finance, |marketing, |operations, |and |management
| c. |organize, |plan, |control, |staff, |and |manage
| d. |plan, |organize, |staff, |lead, |and |control
| e. |plan, |lead, |organize, |manage, |and |control |- |✔✔d. |plan, |organize, |staff, |lead, |and |control
Illiteracy |and |poor |diets |have |been |known |to |cost |countries |up |to |what |percent |of |their
productivity?
| a. |2%
| b. |5%
| c. |10%
| d. |20%
| e. |50% |- |✔✔d. |20%
Which |of |the |following |is |not |an |element |of |the |management |process?
| a. |controlling
| b. |leading
| c. |planning
| d. |pricing
| e. |staffing |- |✔✔d. |pricing
An |operations |manager |is |not |likely |to |be |involved |in
| a. |the |design |of |goods |and |services |to |satisfy |customers' |wants |and |needs
| b. |the |quality |of |goods |and |services |to |satisfy |customers' |wants |and |needs
answers
True/False: |Some |of |the |operations-related |activities |of |Hard |Rock |Café |include |designing |meals |and |
analyzing |them |for |ingredient |cost |and |labor |requirements. |- |✔✔True
True/False: |The |production |process |at |Hard |Rock |Café |is |limited |to |meal |preparation |and |serving |
customers. |- |✔✔False
True/False: |All |organizations, |including |service |firms |such |as |banks |and |hospitals, |have |a |production |
function. |- |✔✔True
True/False: |Operations |management |is |the |set |of |activities |that |create |value |in |the |form |of |goods |and
|services |by |transforming |inputs |into |outputs. |- |✔✔True
True/False: |An |example |of |a |"hidden" |production |function |is |money |transfers |at |banks. |- |✔✔True
True/False: |One |reason |to |study |operations |management |is |to |learn |how |people |organize |themselves |
for |productive |enterprise. |- |✔✔True
True/False: |The |operations |manager |performs |the |management |activities |of |planning, |organizing, |
staffing, |leading, |and |controlling |of |the |OM |function. |- |✔✔True
True/False: |"How |much |inventory |of |this |item |should |we |have?" |is |within |the |critical |decision |area |of |
managing |quality. |- |✔✔False
True/False: |In |order |to |have |a |career |in |operations |management, |one |must |have |a |degree |in |statistics
|or |quantitative |methods. |- |✔✔False
True/False: |Henry |Ford |is |known |as |the |Father |of |Scientific |Management. |- |✔✔False
True/False: |Shewhart's |contributions |to |operations |management |came |during |the |Scientific |
Management |Era. |- |✔✔False
True/False: |Students |wanting |to |pursue |a |career |in |operations |management |will |find |multidisciplinary |
knowledge |beneficial. |- |✔✔True
True/False: |Customer |interaction |is |often |high |for |manufacturing |processes, |but |low |for |services. |- |
✔✔False
True/False: |Productivity |is |more |difficult |to |improve |in |the |service |sector. |- |✔✔True
True/False: |Manufacturing |now |constitutes |the |largest |economic |sector |in |postindustrial |societies. |- |
✔✔False
,True/False: |In |the |past |half-century, |the |number |of |people |employed |in |manufacturing |has |more |or |
less |held |steady, |but |each |manufacturing |employee |is |manufacturing |about |20 |times |as |much. |- |
✔✔True
True/False: |A |knowledge |society |is |one |that |has |migrated |from |work |based |on |knowledge |to |one |
based |on |manual |work. |- |✔✔False
True/False: |Productivity |is |the |total |value |of |all |inputs |to |the |transformation |process |divided |by |the |
total |value |of |the |outputs |produced. |- |✔✔False
True/False: |Measuring |the |impact |of |a |capital |acquisition |on |productivity |is |an |example |of |multi-
factor |productivity. |- |✔✔False
True/False: |Ethical |and |social |dilemmas |arise |because |stakeholders |of |a |business |have |conflicting |
perspectives. |- |✔✔True
At |Hard |Rock |Café, |tasks |that |reflect |operations |or |operations |management |include
| a. |designing |meals
| b. |testing |meals |(recipes)
| c. |analyzing |meals |for |the |cost |of |ingredients
| d. |preparing |employee |schedules
| e. |all |of |the |above |- |✔✔e. |all |of |the |above
An |operations |task |performed |at |Hard |Rock |Café |is
a. |borrowing |funds |to |build |a |new |restaurant
| b. |advertising |changes |in |the |restaurant |menu
| c. |calculating |restaurant |profit |and |loss
| d. |preparing |employee |schedules
| e. |all |of |the |above |- |✔✔d. |preparing |employee |schedules
Operations |management |is |applicable
| a. |mostly |to |the |service |sector
| b. |to |services |exclusively
| c. |mostly |to |the |manufacturing |sector
| d. |to |all |firms, |whether |manufacturing |and |service
| e. |to |the |manufacturing |sector |exclusivel |- |✔✔d. |to |all |firms, |whether |manufacturing |and |service
Which |of |the |following |are |the |primary |functions |of |all |organizations?
| a. |operations, |marketing, |and |human |resources
,| b. |marketing, |human |resources, |and |finance/accounting
| c. |sales, |quality |control, |and |operations
| d. |marketing, |operations, |and |finance/accounting
|e. |research |and |development, |finance/accounting, |and |purchasing |- |✔✔d. |marketing, |operations, |
and |finance/accounting
Budgeting, |paying |the |bills, |and |collection |of |funds |are |activities |associated |with |the
| a. |management |function
| b. |control |function
| c. |finance/accounting |function
| d. |production/operations |function
| e. |staffing |function |- |✔✔c. |finance/accounting |function
Which |of |the |following |would |not |be |an |operations |function |in |a |fast-food |restaurant?
| a. |advertising |and |promotion
| b. |designing |the |layout |of |the |facility
| c. |maintaining |equipment
| d. |making |hamburgers |and |fries
| e. |purchasing |ingredients |- |✔✔a. |advertising |and |promotion
The |marketing |function's |main |concern |is |with
| a. |producing |goods |or |providing |services
| b. |procuring |materials, |supplies, |and |equipment
| c. |building |and |maintaining |a |positive |image
| d. |generating |the |demand |for |the |organization's |products |or |services
|e. |securing |monetary |resources |- |✔✔d. |generating |the |demand |for |the |organization's |products |or |
services
Reasons |to |study |Operations |Management |include
| a. |studying |why |people |organize |themselves |for |free |enterprise
| b. |knowing |how |goods |and |services |are |consumed
| c. |understanding |what |human |resource |managers |do
| d. |learning |about |a |costly |part |of |the |enterprise
, | e. |all |of |the |above |- |✔✔d. |learning |about |a |costly |part |of |the |enterprise
Reasons |to |study |Operations |Management |include |learning |about
| a. |why |people |organize |themselves |for |productive |enterprise
| b. |how |goods |and |services |are |produced
| c. |what |operations |managers |do
| d. |a |costly |part |of |the |enterprise
| e. |all |of |the |above |- |✔✔e. |all |of |the |above
The |five |elements |in |the |management |process |are
| a. |plan, |direct, |update, |lead, |and |supervise
| b. |accounting/finance, |marketing, |operations, |and |management
| c. |organize, |plan, |control, |staff, |and |manage
| d. |plan, |organize, |staff, |lead, |and |control
| e. |plan, |lead, |organize, |manage, |and |control |- |✔✔d. |plan, |organize, |staff, |lead, |and |control
Illiteracy |and |poor |diets |have |been |known |to |cost |countries |up |to |what |percent |of |their
productivity?
| a. |2%
| b. |5%
| c. |10%
| d. |20%
| e. |50% |- |✔✔d. |20%
Which |of |the |following |is |not |an |element |of |the |management |process?
| a. |controlling
| b. |leading
| c. |planning
| d. |pricing
| e. |staffing |- |✔✔d. |pricing
An |operations |manager |is |not |likely |to |be |involved |in
| a. |the |design |of |goods |and |services |to |satisfy |customers' |wants |and |needs
| b. |the |quality |of |goods |and |services |to |satisfy |customers' |wants |and |needs
