Giant Eagle Pharmacy Tech Certification
Exam Questions and Answers
4 Steps to Great Customer Service - -Welcome, Ask & Fulfill, Go the Extra
Mile, Thank & Invite Back
- 5 Steps to Great Service Recovery - -Listen, Apologize, Solve, Thank,
Record
- Which do you follow when Federal and State Government have a law about
the same situation? - -Always follow the stricter of the two
- What is the Giant Eagle Ethics Hotline? - -1-800-498-8889
- What does HIPAA stand for? - -the Health Insurance Portability and
Accountability Act
- What does PHI stand for? - -Protected Health Information
- Can you offer a customer another family member's prescription? - -No.
- What is Methguard? - -Giant Eagle's program to help prevent the sale of
allergy and cold medications primarily used in making methamphetamine.
- What is the purpose of the Combat Methamphetamine Epidemic Act of
2005? - -To limit the illegal manufacture of methamphetamine by limiting
the ability of people to buy large amounts of the ingredients and educating
those who sell potential methamphetamine ingredients.
- What ingredients in allergy and cold medications are used in making
methamphetamine? - -Pseudoephedrine and Ephedrine
- Where must the medications containing Pseudoephedrine and Ephedrine
be stored? - -In an area where customers do not have direct access such as
kept behind a counter or in a locked cabinet.
- What is OBRA? - -Omnibus Budget Reconciliation Act.
- What is the purpose of OBRA - -To ensure patients have an opportunity to
receive counseling about their medications.
- What are controlled substances / scheduled drugs? - -Drugs with an
identified potential for addiction or abuse
, - What are Schedule I drugs? - -Drugs with high potential for abuse and no
recognized medical usage.
ie: Heroin or LSD
- What are Schedule II Drugs? - -Drugs with high potential for abuse, but
with a recognized medical usage or benefit.
ie: Oxycontin, Percocet, Ritalin, and Morphine
- Schedule II Drugs are often referred to as what? - -Narcotics
- What are Schedule III-V Drugs? - -Drugs that are treated similarly to to
schedule II but may be ordered normally. However, the paperwork and
prescriptions but me stored and marked separately.
ie: Tylenol with Codeine, Xanax, Vicodin.
- What are Non Scheduled Medications? - -Regular maintenance drugs that
do not have a significant abuse potential but still require a prescription. Also
knows as Schedule VI.
ie: medications used for blood pressure, birth control, and cholesterol
- What are schedule VIII Medications? - -Over the counter medications.
OTC medications don't need a prescription but may have one written to be
covered by insurance. When written as a prescription, they are treated as
non scheduled medications.
- What is Continuous Quality Improvement (CQI)? - -A program that
discusses incidents and quality related events.
- What is an Incident? - -Anytime a prescription is not dispensed to the
patient as prescribed. (patient is aware)
- What is a Quality Related Event (QRE)? - -When a potential incident is
discovered before dispensing to the patient. (Something caught in the
process)
- What are the key points of a CQI program? - -*Focus on the process and
not the individual
*Track both incidents and QRELs
*Involve everyone in the process
- What is 6-S? - -Sort & Remove
Shine & Inspect
Set Locations & Visual Cues
System-a-tize
Stay the Course
Safety
Exam Questions and Answers
4 Steps to Great Customer Service - -Welcome, Ask & Fulfill, Go the Extra
Mile, Thank & Invite Back
- 5 Steps to Great Service Recovery - -Listen, Apologize, Solve, Thank,
Record
- Which do you follow when Federal and State Government have a law about
the same situation? - -Always follow the stricter of the two
- What is the Giant Eagle Ethics Hotline? - -1-800-498-8889
- What does HIPAA stand for? - -the Health Insurance Portability and
Accountability Act
- What does PHI stand for? - -Protected Health Information
- Can you offer a customer another family member's prescription? - -No.
- What is Methguard? - -Giant Eagle's program to help prevent the sale of
allergy and cold medications primarily used in making methamphetamine.
- What is the purpose of the Combat Methamphetamine Epidemic Act of
2005? - -To limit the illegal manufacture of methamphetamine by limiting
the ability of people to buy large amounts of the ingredients and educating
those who sell potential methamphetamine ingredients.
- What ingredients in allergy and cold medications are used in making
methamphetamine? - -Pseudoephedrine and Ephedrine
- Where must the medications containing Pseudoephedrine and Ephedrine
be stored? - -In an area where customers do not have direct access such as
kept behind a counter or in a locked cabinet.
- What is OBRA? - -Omnibus Budget Reconciliation Act.
- What is the purpose of OBRA - -To ensure patients have an opportunity to
receive counseling about their medications.
- What are controlled substances / scheduled drugs? - -Drugs with an
identified potential for addiction or abuse
, - What are Schedule I drugs? - -Drugs with high potential for abuse and no
recognized medical usage.
ie: Heroin or LSD
- What are Schedule II Drugs? - -Drugs with high potential for abuse, but
with a recognized medical usage or benefit.
ie: Oxycontin, Percocet, Ritalin, and Morphine
- Schedule II Drugs are often referred to as what? - -Narcotics
- What are Schedule III-V Drugs? - -Drugs that are treated similarly to to
schedule II but may be ordered normally. However, the paperwork and
prescriptions but me stored and marked separately.
ie: Tylenol with Codeine, Xanax, Vicodin.
- What are Non Scheduled Medications? - -Regular maintenance drugs that
do not have a significant abuse potential but still require a prescription. Also
knows as Schedule VI.
ie: medications used for blood pressure, birth control, and cholesterol
- What are schedule VIII Medications? - -Over the counter medications.
OTC medications don't need a prescription but may have one written to be
covered by insurance. When written as a prescription, they are treated as
non scheduled medications.
- What is Continuous Quality Improvement (CQI)? - -A program that
discusses incidents and quality related events.
- What is an Incident? - -Anytime a prescription is not dispensed to the
patient as prescribed. (patient is aware)
- What is a Quality Related Event (QRE)? - -When a potential incident is
discovered before dispensing to the patient. (Something caught in the
process)
- What are the key points of a CQI program? - -*Focus on the process and
not the individual
*Track both incidents and QRELs
*Involve everyone in the process
- What is 6-S? - -Sort & Remove
Shine & Inspect
Set Locations & Visual Cues
System-a-tize
Stay the Course
Safety
