TEST BANK
Communication in Nursing 8th Edition
Julia Balzer Riley
,Contents
Chapter 1: Responsible, Assertive, Caring Communication in Nursing ....................................................................................5
Test Bank Multiple Choice ..................................................................................................................................................5
Chapter 2: The Client-Nurse Relationship: A Helping Relationship .......................................................................................13
Test Bank Multiple Choice ................................................................................................................................................13
Chapter 3: Solving Problems Together ...................................................................................................................................18
Test Bank Multiple Choice ................................................................................................................................................18
Balzer Riley: Communication in Nursing, 8th Edition ............................................................................................................23
Test Bank ...........................................................................................................................................................................23
Chapter 5: Demonstrating Warmth .........................................................................................................................................28
Test Bank Multiple Choice ................................................................................................................................................28
Chapter 6: Showing Respect...................................................................................................................................................33
Test Bank Multiple Choice ................................................................................................................................................33
Chapter 7: Being Genuine ......................................................................................................................................................37
Test Bank Multiple Choice ................................................................................................................................................37
Chapter 8: Being Empathetic..................................................................................................................................................40
Test Bank Multiple Choice ................................................................................................................................................40
Chapter 9: Using Self-Disclosure ...........................................................................................................................................43
Test Bank Multiple Choice ................................................................................................................................................43
Chapter 10: Being specific......................................................................................................................................................46
Test Bank ...........................................................................................................................................................................46
Chapter 11: Asking Questions.................................................................................................................................................49
Test Bank ...........................................................................................................................................................................49
MULTIPLE CHOICE ........................................................................................................................................................52
Chapter 13: Using Humor ......................................................................................................................................................55
Test Bank MULTIPLE CHOICE ........................................................................................................................................55
Test Bank ...........................................................................................................................................................................58
Chapter 15: Requesting Support .............................................................................................................................................60
Test Bank ...........................................................................................................................................................................60
Chapter 16: Overcoming Evaluation Anxiety..........................................................................................................................64
Test Bank ...........................................................................................................................................................................64
th
Balzer Riley: Communication in Nursing, 8 Edition ...........................................................................................................67
Chapter 17: Working with Feedback Test Bank .................................................................................................................67
Chapter 18: Using Relaxation technique...................................................................................................................................70
Test Bank ...........................................................................................................................................................................70
Chapter 19: Incorporating Imagery in Professional Practice and Self-Care ............................................................................73
Chapter 20 Incorporating Positive Self-Talk ..........................................................................................................................77
Chapter 21: Learning to Work Together in Groups ...............................................................................................................80
Test Bank ...........................................................................................................................................................................80
,Chapter 22: The Changing World of Electronic Communication............................................................................................85
MULTIPLE CHOICE ........................................................................................................................................................85
Chapter 23: Learning Confrontation skills ..................................................................................................................................91
Test Bank ...........................................................................................................................................................................91
Chapter 24: Refusing Unreasonable Requests .........................................................................................................................94
Test Bank ...........................................................................................................................................................................94
Chapter 25: Communicating Assertively and Responsibly with Distressed Clients and Colleagues ......................................96
Test Bank MULTIPLE CHOICE ........................................................................................................................................96
Chapter 26: Communicating Assertively and Responsibly with Aggressive Clients and Colleagues.....................................99
Test Bank MULTIPLE CHOICE ........................................................................................................................................99
Chapter 27: Communicating Assertively and Responsibly with Unpopular Clients .............................................................102
Test Bank .........................................................................................................................................................................102
Balzer Riley: Communication in Nursing, 8th Edition Chapter 28: Managing Team Conflict Assertively and Responsibly
Test Bank .............................................................................................................................................................................105
Chapter 29: Communicating at the End-of-Life ....................................................................................................................108
MULTIPLE CHOICE ......................................................................................................................................................108
Chapter 30: Continuing the Commitment .............................................................................................................................110
➢ Three Criteria for the Appropriate Use of Humor ....................................................................................................114
Box 4-4 Guidelines for Improving Cross-Cultural Communications (L.E.A.R.N) ..........................................................114
Box 4-3 Guidelines for Communicating with Clients Who are Partially Fluent in English .............................................115
FICA – Taking a Spiritual History .......................................................................................................................................115
➢ Reflect on this mnemonic for fear when you are afraid and in spiritual distress. FEAR is: .......................................116
Chapter 18: Using Relaxation Techniques .......................................................................................................................116
➢ *****H.A.L.T approach for Resiliency and Stress Management ***** .................................................................117
Importance of Relaxation for the Nurse: ..........................................................................................................................117
➢ Relaxation is a state of consciousness characterized by feelings of peace and release from tension, anxiety, and fear.
117
Stressors in Nursing .........................................................................................................................................................117
Mediation as a Way to Augment Your Relaxation Response ...........................................................................................118
Guidelines for Beginning to Practice Mediation to Elicit the Relaxation Response ........................................................118
• Relax your body .......................................................................................................................................................118
• Experience your unique meditation ..........................................................................................................................119
Steps of Progressive Relaxation (Box 18-1) ....................................................................................................................119
*******Brief, Practical Strategies for Immediate Relaxation ******* ..........................................................................119
❖ After Each of these techniques, when it is completed, say to yourself, “This is relaxation. This is how it feels to be
loose. This is what I want.” .............................................................................................................................................119
Stretches to Create Relaxation in Prep for a Stressful Interpersonal Encounter ...............................................................119
Chapter 19: Incorporating Imagery in Professional Practice and Self Care .....................................................................120
Uses of Imagery in Clinical Practice / Application of Imagery in Healthcare..................................................................120
Implications of Imagery ...................................................................................................................................................121
, Brief Imagery Exercises to Cope with Stressful Situations ..............................................................................................121
Use of Imagery Techniques to Improve Communication Skills .......................................................................................121
Begin your imagery with 3 deep breaths, so you are relaxed. ..................................................................................121
Mentally outline the whole interaction from beginning to end ................................................................................121
Concentrate on visualizing details ...........................................................................................................................121
– Envision the best and plan for the unexpected .........................................................................................................122
– Rehearse repeatedly when necessary .......................................................................................................................122
– Review your live performance and update your visualization ..................................................................................122
Relationship between Imagery & Interpersonal Communication.....................................................................................122
➢ Heart Head Heart Sandwich Communication ...........................................................................................................123
Fortinash Violence/Anger Chapter: ..................................................................................................................................123
Communication in Nursing 8th Edition
Julia Balzer Riley
,Contents
Chapter 1: Responsible, Assertive, Caring Communication in Nursing ....................................................................................5
Test Bank Multiple Choice ..................................................................................................................................................5
Chapter 2: The Client-Nurse Relationship: A Helping Relationship .......................................................................................13
Test Bank Multiple Choice ................................................................................................................................................13
Chapter 3: Solving Problems Together ...................................................................................................................................18
Test Bank Multiple Choice ................................................................................................................................................18
Balzer Riley: Communication in Nursing, 8th Edition ............................................................................................................23
Test Bank ...........................................................................................................................................................................23
Chapter 5: Demonstrating Warmth .........................................................................................................................................28
Test Bank Multiple Choice ................................................................................................................................................28
Chapter 6: Showing Respect...................................................................................................................................................33
Test Bank Multiple Choice ................................................................................................................................................33
Chapter 7: Being Genuine ......................................................................................................................................................37
Test Bank Multiple Choice ................................................................................................................................................37
Chapter 8: Being Empathetic..................................................................................................................................................40
Test Bank Multiple Choice ................................................................................................................................................40
Chapter 9: Using Self-Disclosure ...........................................................................................................................................43
Test Bank Multiple Choice ................................................................................................................................................43
Chapter 10: Being specific......................................................................................................................................................46
Test Bank ...........................................................................................................................................................................46
Chapter 11: Asking Questions.................................................................................................................................................49
Test Bank ...........................................................................................................................................................................49
MULTIPLE CHOICE ........................................................................................................................................................52
Chapter 13: Using Humor ......................................................................................................................................................55
Test Bank MULTIPLE CHOICE ........................................................................................................................................55
Test Bank ...........................................................................................................................................................................58
Chapter 15: Requesting Support .............................................................................................................................................60
Test Bank ...........................................................................................................................................................................60
Chapter 16: Overcoming Evaluation Anxiety..........................................................................................................................64
Test Bank ...........................................................................................................................................................................64
th
Balzer Riley: Communication in Nursing, 8 Edition ...........................................................................................................67
Chapter 17: Working with Feedback Test Bank .................................................................................................................67
Chapter 18: Using Relaxation technique...................................................................................................................................70
Test Bank ...........................................................................................................................................................................70
Chapter 19: Incorporating Imagery in Professional Practice and Self-Care ............................................................................73
Chapter 20 Incorporating Positive Self-Talk ..........................................................................................................................77
Chapter 21: Learning to Work Together in Groups ...............................................................................................................80
Test Bank ...........................................................................................................................................................................80
,Chapter 22: The Changing World of Electronic Communication............................................................................................85
MULTIPLE CHOICE ........................................................................................................................................................85
Chapter 23: Learning Confrontation skills ..................................................................................................................................91
Test Bank ...........................................................................................................................................................................91
Chapter 24: Refusing Unreasonable Requests .........................................................................................................................94
Test Bank ...........................................................................................................................................................................94
Chapter 25: Communicating Assertively and Responsibly with Distressed Clients and Colleagues ......................................96
Test Bank MULTIPLE CHOICE ........................................................................................................................................96
Chapter 26: Communicating Assertively and Responsibly with Aggressive Clients and Colleagues.....................................99
Test Bank MULTIPLE CHOICE ........................................................................................................................................99
Chapter 27: Communicating Assertively and Responsibly with Unpopular Clients .............................................................102
Test Bank .........................................................................................................................................................................102
Balzer Riley: Communication in Nursing, 8th Edition Chapter 28: Managing Team Conflict Assertively and Responsibly
Test Bank .............................................................................................................................................................................105
Chapter 29: Communicating at the End-of-Life ....................................................................................................................108
MULTIPLE CHOICE ......................................................................................................................................................108
Chapter 30: Continuing the Commitment .............................................................................................................................110
➢ Three Criteria for the Appropriate Use of Humor ....................................................................................................114
Box 4-4 Guidelines for Improving Cross-Cultural Communications (L.E.A.R.N) ..........................................................114
Box 4-3 Guidelines for Communicating with Clients Who are Partially Fluent in English .............................................115
FICA – Taking a Spiritual History .......................................................................................................................................115
➢ Reflect on this mnemonic for fear when you are afraid and in spiritual distress. FEAR is: .......................................116
Chapter 18: Using Relaxation Techniques .......................................................................................................................116
➢ *****H.A.L.T approach for Resiliency and Stress Management ***** .................................................................117
Importance of Relaxation for the Nurse: ..........................................................................................................................117
➢ Relaxation is a state of consciousness characterized by feelings of peace and release from tension, anxiety, and fear.
117
Stressors in Nursing .........................................................................................................................................................117
Mediation as a Way to Augment Your Relaxation Response ...........................................................................................118
Guidelines for Beginning to Practice Mediation to Elicit the Relaxation Response ........................................................118
• Relax your body .......................................................................................................................................................118
• Experience your unique meditation ..........................................................................................................................119
Steps of Progressive Relaxation (Box 18-1) ....................................................................................................................119
*******Brief, Practical Strategies for Immediate Relaxation ******* ..........................................................................119
❖ After Each of these techniques, when it is completed, say to yourself, “This is relaxation. This is how it feels to be
loose. This is what I want.” .............................................................................................................................................119
Stretches to Create Relaxation in Prep for a Stressful Interpersonal Encounter ...............................................................119
Chapter 19: Incorporating Imagery in Professional Practice and Self Care .....................................................................120
Uses of Imagery in Clinical Practice / Application of Imagery in Healthcare..................................................................120
Implications of Imagery ...................................................................................................................................................121
, Brief Imagery Exercises to Cope with Stressful Situations ..............................................................................................121
Use of Imagery Techniques to Improve Communication Skills .......................................................................................121
Begin your imagery with 3 deep breaths, so you are relaxed. ..................................................................................121
Mentally outline the whole interaction from beginning to end ................................................................................121
Concentrate on visualizing details ...........................................................................................................................121
– Envision the best and plan for the unexpected .........................................................................................................122
– Rehearse repeatedly when necessary .......................................................................................................................122
– Review your live performance and update your visualization ..................................................................................122
Relationship between Imagery & Interpersonal Communication.....................................................................................122
➢ Heart Head Heart Sandwich Communication ...........................................................................................................123
Fortinash Violence/Anger Chapter: ..................................................................................................................................123
