Certified Accredited Residential Manager (Arm) Practice
Exam 2 Questions and Correct Answers (Verified
Answers) Plus Rationales 2025
1. What is the primary purpose of a residential manager conducting regular
property inspections?
Answer: To identify maintenance issues and ensure property standards are
maintained.
Regular inspections help detect potential problems early, ensuring timely
repairs and maintaining tenant satisfaction.
2. Which federal law prohibits discrimination in housing based on race, color,
religion, sex, or national origin?
Answer: The Fair Housing Act (FHA).
The FHA protects against discrimination and promotes equal housing
opportunities.
3. What should a residential manager do if a tenant reports a safety hazard on
the property?
Answer: Address the hazard promptly and document the action taken.
Timely response prevents accidents and liability issues; documentation
provides a record of compliance.
4. When screening potential tenants, what is an acceptable reason to deny an
application?
, Answer: Poor credit history related to unpaid rent or debts.
Credit history relevant to rental obligations helps assess tenant reliability.
5. How often should a residential manager review the lease agreement with
tenants?
Answer: At lease signing and during renewal discussions.
Reviewing leases ensures tenants understand their rights and
responsibilities.
6. What is the most effective way to handle a tenant complaint about noisy
neighbors?
Answer: Investigate the complaint and mediate between parties to resolve
the issue.
Direct mediation helps maintain a peaceful living environment.
7. What document must a residential manager provide to a tenant upon
receiving a security deposit?
Answer: A written receipt detailing the deposit amount and conditions for
return.
Transparency about security deposits prevents disputes.
8. What is the first step a residential manager should take when a tenant
violates a lease term?
Answer: Provide a written notice specifying the violation and required
corrective action.
Written notices create a formal record and inform the tenant of
expectations.
, 9. What is the best practice for maintaining accurate rent payment records?
Answer: Use a reliable property management software system.
Automated systems reduce errors and improve record keeping.
10.How should a residential manager handle a request for reasonable
accommodation under the Fair Housing Act?
Answer: Evaluate the request and engage in an interactive process with the
tenant.
Reasonable accommodations ensure compliance and accessibility.
11.What type of insurance should a residential property manager recommend
tenants obtain?
Answer: Renters insurance.
Renters insurance protects tenants’ personal property and liability.
12.When must a residential manager provide a lead-based paint disclosure?
Answer: For properties built before 1978, prior to lease signing.
Federal law requires disclosure to protect tenants from lead hazards.
13.How can a residential manager reduce turnover rates?
Answer: Provide prompt maintenance and good communication with
tenants.
Tenant satisfaction lowers vacancy and turnover costs.
14.What is a common cause of eviction delays?
Answer: Failure to provide proper legal notice.
Proper notice is required by law to proceed with eviction.
Exam 2 Questions and Correct Answers (Verified
Answers) Plus Rationales 2025
1. What is the primary purpose of a residential manager conducting regular
property inspections?
Answer: To identify maintenance issues and ensure property standards are
maintained.
Regular inspections help detect potential problems early, ensuring timely
repairs and maintaining tenant satisfaction.
2. Which federal law prohibits discrimination in housing based on race, color,
religion, sex, or national origin?
Answer: The Fair Housing Act (FHA).
The FHA protects against discrimination and promotes equal housing
opportunities.
3. What should a residential manager do if a tenant reports a safety hazard on
the property?
Answer: Address the hazard promptly and document the action taken.
Timely response prevents accidents and liability issues; documentation
provides a record of compliance.
4. When screening potential tenants, what is an acceptable reason to deny an
application?
, Answer: Poor credit history related to unpaid rent or debts.
Credit history relevant to rental obligations helps assess tenant reliability.
5. How often should a residential manager review the lease agreement with
tenants?
Answer: At lease signing and during renewal discussions.
Reviewing leases ensures tenants understand their rights and
responsibilities.
6. What is the most effective way to handle a tenant complaint about noisy
neighbors?
Answer: Investigate the complaint and mediate between parties to resolve
the issue.
Direct mediation helps maintain a peaceful living environment.
7. What document must a residential manager provide to a tenant upon
receiving a security deposit?
Answer: A written receipt detailing the deposit amount and conditions for
return.
Transparency about security deposits prevents disputes.
8. What is the first step a residential manager should take when a tenant
violates a lease term?
Answer: Provide a written notice specifying the violation and required
corrective action.
Written notices create a formal record and inform the tenant of
expectations.
, 9. What is the best practice for maintaining accurate rent payment records?
Answer: Use a reliable property management software system.
Automated systems reduce errors and improve record keeping.
10.How should a residential manager handle a request for reasonable
accommodation under the Fair Housing Act?
Answer: Evaluate the request and engage in an interactive process with the
tenant.
Reasonable accommodations ensure compliance and accessibility.
11.What type of insurance should a residential property manager recommend
tenants obtain?
Answer: Renters insurance.
Renters insurance protects tenants’ personal property and liability.
12.When must a residential manager provide a lead-based paint disclosure?
Answer: For properties built before 1978, prior to lease signing.
Federal law requires disclosure to protect tenants from lead hazards.
13.How can a residential manager reduce turnover rates?
Answer: Provide prompt maintenance and good communication with
tenants.
Tenant satisfaction lowers vacancy and turnover costs.
14.What is a common cause of eviction delays?
Answer: Failure to provide proper legal notice.
Proper notice is required by law to proceed with eviction.
