EXAM TEST WITH ALL CORRECT
ANSWERS 100+ VERIFIED
How many times per year will stores be visited by a secret
shopper?
A-94
B-96
C-98
D-100 Correct Answer B-96
Quarterly late-night secret shops, also known as "phantom
shops", are looking for the same items as regular shoppers in
addition to signs of _________.
a-early closing
b-understaffing
c-improper money handling
d-store energy Correct Answer A- Early Closing
Where do you submit issues if you have problems with bread
quality?
a-bread ordering subscriber system (BOSS)
,b-district manager
c-product issue form Correct Answer a-bread ordering subscriber
system (BOSS)
Secret shopper award payouts for a shop should be distributed
equally among _______.
a-all managers working the shift
b-all employees working the shift
c-all employees working that day
d-all employees at the store Correct Answer b-all employees
working the shift
If you run out of any food item, it is acceptable to purchase it
locally to keep the store running.
-True
-False Correct Answer False
What happens if a store does not order bread for a delivery day?
a-no bread is received
b-the average of the past four days is received
c- an average of the previous four orders for that day are received
Correct Answer c- an average of the previous four orders for that
day are received
,Cashiers should repeat the order back to the customer before
completing the order.
-True
-False Correct Answer True
The three main that must be included on a product issue form:a
comprehensive of the issue in question, the exact amount of
product in question that credit is being requested for, and
________.
a-high quality pictures of all affected items
b-total value of food order
c-value of affected product
d-estimated sales value of product Correct Answer a-high quality
pictures of all affected items
If the fryer filter pump is returning oil slowly what should you do?
a-check to make sure the waffle rack is blow the filter paper
b-make sure the strainer cap is tight and clean
c-make sure the filter paper is not too dirty
d-all of the above Correct Answer D- all of the above
What should you do if you have questions about shop results?
a-contact your district manager
, b-review video surveillance
c-review transaction information Correct Answer a-contact your
district manager
If your store runs out of bread and you cannot borrow bread from
another location what do you have to do?
A-use hot dog buns
B-buy similar buns from the grocery store
C-close the store Correct Answer C-close the store
How should the bacon be cooked?
A- medium-well
B-crispy
C-rubbery
D-brown Correct Answer B- Crispy
Select the proper concentration range for Quat sanitizer solution.
A- 50-100PPM
B- 100-150PPM
C- 150-400PPM Correct Answer C- 150-400PPM
What are the three main components of an effective pest
prevention program?