Salesforce Certified Associate - Practice
Questions
*!APPEARED IN THE EXAM!*
A Salesforce associate wants to add a new related list of cases to Account. Where should the associate
go to add the related list to Account?
A. Account Record page
B. Page Layout
C. Case Record page - Answer-B
*!APPEARED IN THE EXAM!*
A salesforce associate is excited to find they can combine the challenge of learning new skills with the
chance of winning prizes?
A. Ranks
B. Quests
C. Superbadges - Answer-B
A Salesforce associate is creating a report that needs to show changes in a value over a series of point in
time. Which type of chart should the associate add to this report to help visualize these changes?
A. Donut
B. Scatter
C. Line - Answer-C
,Get Cloudy Consulting (GCC) provides consulting services to small and medium-sized business in the
financial services space. GCC wants a solution for customer service where complaints can be logged
through a web form and email. Which Salesforce solution should GCC use?
A. Commerce Cloud
B. Experience Cloud
C. Service cloud - Answer-C
A Salesforce associate is working from a custom Contact list view and noticed key information is missing.
What should they do to add the missing information?
A. Edit sharing settings
B. Select Fields to Display
C. Edit list filters - Answer-B
*!APPEARED IN THE EXAM!*
A Salesforce associate is asked to review all the objects within their company's instance. They also need
to identify which are custom objects. Where should the associate go to see this information?
A. App Launcher
B. Object Manager
C. Global Search - Answer-B
What type of relationship do Account and Contact objects have?
A. Lookup
B. Self
C. Master-detail - Answer-A
*!APPEARED IN THE EXAM!*
,Get Cloudy Consulting gets 90% of its leads from trade shows. Sales reps create many lead records
during these events, but they often forget to change the Lead Source field to Trade Show*. What
approach would improve data integrity for the Lead Source field'
A. Make an assignment rule named Trade Show' to only assign leads to sales reps.
B. Set the default value of the Lead Source field to Trade Show'.
C. Create a validation rule requiring the Lead Source field to equal Trade Show'. - Answer-C
*!APPEARED IN THE EXAM!*
Get Cloudy Consulting (GCC) wants to migrate to Salesforce as its business continues to grow. GCC's
needs include: Communicating available products and service to its prospective customers Improving its
sales pipeline forecast and management quarterly revenue goals Offering support to customers through
its website, consider for implementation?
A. Service, Experience, and Marketing
B. Sales, Service, and Marketing
C. Commerce, Service, and Marketing - Answer-B
When a sales rep needs to give an additional discount for an opportunity, a manager needs to review
and authorize the discount request. What should be used to lock the record before a decision is made?
A. Page layout
B. Approval process
C. validation rule - Answer-B
*!APPEARED IN THE EXAM!*
A Salesforce associate wants to connect with other Salesforce associates in their local area. Which
Salesforce resource allows them to network and collaborate with others based on role and location?
A. Salesforce Interest Groups
B. Trailblazer Community Groups
C. Trailblazer Connect - Answer-B
, *!APPEARED IN THE EXAM!*
A Salesforce associate has been asked to identify all contacts that have had interactions with their
company in the last year.What should the associate do to identify these contacts?
A. Look at the Active field.
B. Look at the last related activity date.
C. Look at the contact's Last Modified Date. - Answer-B
*!APPEARED IN THE EXAM!*
A Salesforce associate wants a visual summary of opportunities in a list view. The associate would like to
summarize, filter, and move opportunities along the pipeline. What should they do to meet this
requirement?
A. Create an Opportunities Kanban View.
B. Create an Opportunity Summary report.
C. Create an Opportunity List View. - Answer-A
A nonprofit organization wants to help ensure residents in their area receive health checkups. The
nonprofit also wants to ensure resident tracking history and all data are stored in a way that complies
with local privacy laws. Which Salesforce cloud solution should help meet these needs?
A. Service Cloud
B. Nonprofit Cloud
C. Health Cloud - Answer-C
*!APPEARED IN THE EXAM!*
Which Trailhead feature should Get Cloudy Consulting use to create a custom teaming path for its
employees?
A. Trailmixes
B. Modules
Questions
*!APPEARED IN THE EXAM!*
A Salesforce associate wants to add a new related list of cases to Account. Where should the associate
go to add the related list to Account?
A. Account Record page
B. Page Layout
C. Case Record page - Answer-B
*!APPEARED IN THE EXAM!*
A salesforce associate is excited to find they can combine the challenge of learning new skills with the
chance of winning prizes?
A. Ranks
B. Quests
C. Superbadges - Answer-B
A Salesforce associate is creating a report that needs to show changes in a value over a series of point in
time. Which type of chart should the associate add to this report to help visualize these changes?
A. Donut
B. Scatter
C. Line - Answer-C
,Get Cloudy Consulting (GCC) provides consulting services to small and medium-sized business in the
financial services space. GCC wants a solution for customer service where complaints can be logged
through a web form and email. Which Salesforce solution should GCC use?
A. Commerce Cloud
B. Experience Cloud
C. Service cloud - Answer-C
A Salesforce associate is working from a custom Contact list view and noticed key information is missing.
What should they do to add the missing information?
A. Edit sharing settings
B. Select Fields to Display
C. Edit list filters - Answer-B
*!APPEARED IN THE EXAM!*
A Salesforce associate is asked to review all the objects within their company's instance. They also need
to identify which are custom objects. Where should the associate go to see this information?
A. App Launcher
B. Object Manager
C. Global Search - Answer-B
What type of relationship do Account and Contact objects have?
A. Lookup
B. Self
C. Master-detail - Answer-A
*!APPEARED IN THE EXAM!*
,Get Cloudy Consulting gets 90% of its leads from trade shows. Sales reps create many lead records
during these events, but they often forget to change the Lead Source field to Trade Show*. What
approach would improve data integrity for the Lead Source field'
A. Make an assignment rule named Trade Show' to only assign leads to sales reps.
B. Set the default value of the Lead Source field to Trade Show'.
C. Create a validation rule requiring the Lead Source field to equal Trade Show'. - Answer-C
*!APPEARED IN THE EXAM!*
Get Cloudy Consulting (GCC) wants to migrate to Salesforce as its business continues to grow. GCC's
needs include: Communicating available products and service to its prospective customers Improving its
sales pipeline forecast and management quarterly revenue goals Offering support to customers through
its website, consider for implementation?
A. Service, Experience, and Marketing
B. Sales, Service, and Marketing
C. Commerce, Service, and Marketing - Answer-B
When a sales rep needs to give an additional discount for an opportunity, a manager needs to review
and authorize the discount request. What should be used to lock the record before a decision is made?
A. Page layout
B. Approval process
C. validation rule - Answer-B
*!APPEARED IN THE EXAM!*
A Salesforce associate wants to connect with other Salesforce associates in their local area. Which
Salesforce resource allows them to network and collaborate with others based on role and location?
A. Salesforce Interest Groups
B. Trailblazer Community Groups
C. Trailblazer Connect - Answer-B
, *!APPEARED IN THE EXAM!*
A Salesforce associate has been asked to identify all contacts that have had interactions with their
company in the last year.What should the associate do to identify these contacts?
A. Look at the Active field.
B. Look at the last related activity date.
C. Look at the contact's Last Modified Date. - Answer-B
*!APPEARED IN THE EXAM!*
A Salesforce associate wants a visual summary of opportunities in a list view. The associate would like to
summarize, filter, and move opportunities along the pipeline. What should they do to meet this
requirement?
A. Create an Opportunities Kanban View.
B. Create an Opportunity Summary report.
C. Create an Opportunity List View. - Answer-A
A nonprofit organization wants to help ensure residents in their area receive health checkups. The
nonprofit also wants to ensure resident tracking history and all data are stored in a way that complies
with local privacy laws. Which Salesforce cloud solution should help meet these needs?
A. Service Cloud
B. Nonprofit Cloud
C. Health Cloud - Answer-C
*!APPEARED IN THE EXAM!*
Which Trailhead feature should Get Cloudy Consulting use to create a custom teaming path for its
employees?
A. Trailmixes
B. Modules
