USPS Postal Exam 474 Complete Questions And Answers | 100%
Verified
1. During a delivery, a cus- ML: Tell her that you aren't aware of the answers...
shipping info on
tomer asks you some ques- the USPS website
tions about shipping op- LL: Apologize and let her know that you aren't aware sure of
tions. You don't know the answers
the answer to any of her
ques- tions.
2. A recently hired
coworker is struggling ML: Otter her advice on how to do the job
to learn the role...
LL: Meet with your supervisor to suggest that a ditterent
3. A customer on your role might be better for the new coworker
route is upset because
his local post office ML: Work to figure out what the customer needs the
doesn't carry an item he item for... in-stock alternative
wants
LL: Suggest the customer call the post oflce's supervisor...
4. Your supervisor asks
you to finish a task
before you leave on ML: Quickly explain the task to your coworkers so you can
your route...
finish your task
5. A customer on your LL: Focus on the assigned task. Your coworkers did not ask
route complains to you for help...
about poor service from
one of your ML: Tell the customer you're sorry for his experience and
coworkers...
ask if there is anything you can do to help him
6. A customer recently LL: Ask your supervisor to contact the customer...
switched apartments
units
ML: Explain that by postal policy, all customers must
request a change of address to receive mail at a new
address
and is upset he hasn't been LL: Remind the customer that he's responsible for filling out
a change
receiving his mail 7. While you're out on your route, a
customer asks you
1/
3
Verified
1. During a delivery, a cus- ML: Tell her that you aren't aware of the answers...
shipping info on
tomer asks you some ques- the USPS website
tions about shipping op- LL: Apologize and let her know that you aren't aware sure of
tions. You don't know the answers
the answer to any of her
ques- tions.
2. A recently hired
coworker is struggling ML: Otter her advice on how to do the job
to learn the role...
LL: Meet with your supervisor to suggest that a ditterent
3. A customer on your role might be better for the new coworker
route is upset because
his local post office ML: Work to figure out what the customer needs the
doesn't carry an item he item for... in-stock alternative
wants
LL: Suggest the customer call the post oflce's supervisor...
4. Your supervisor asks
you to finish a task
before you leave on ML: Quickly explain the task to your coworkers so you can
your route...
finish your task
5. A customer on your LL: Focus on the assigned task. Your coworkers did not ask
route complains to you for help...
about poor service from
one of your ML: Tell the customer you're sorry for his experience and
coworkers...
ask if there is anything you can do to help him
6. A customer recently LL: Ask your supervisor to contact the customer...
switched apartments
units
ML: Explain that by postal policy, all customers must
request a change of address to receive mail at a new
address
and is upset he hasn't been LL: Remind the customer that he's responsible for filling out
a change
receiving his mail 7. While you're out on your route, a
customer asks you
1/
3
