AVIXA CTS Exam Questions with Correct Solutions| Latest Update Graded A+
Daily maintenance of a wireless microphone system will most likely include this activity:
Checking battery life, and replacing those which are low/dead.
Coordinating frequency allocation with the FCC.
Calibrating the mic pre-amp sensitivity.
Tuning the delay equalization. Checking battery life, and replacing those which are
low/dead.
A customer indicates that they would like to purchase an additional warranty of service from
the integrator that covers an extension of the manufacturers' warranties, service visits and
preplanned schedule of preventative maintenance visits. What is the customer describing?
Extended manufacturer's warranty.
A service agreement.
A system warranty.
A preventative maintenance plan. A service agreement.
A client indicates that they are experiencing video dropouts in a room. Which of the following is
the BEST item for a technician to use when evaluating the system?
Spot photometer
SPL meter
Tone generator
Test pattern generator/ HDCP generator Test pattern generator/ HDCP generator
After emergency support request to a room the AV technician quickly determines a complete
failure in the video portion of the presentation system. To minimize impact on the event, which
should they do next?
,Go to the store room to look for replacement gear that they think is the problem
Advise the presenter/event coordinator need to continue audio only and offer to setup a
backup video system
Start taking the video system apart since they are already on site
Search for possible similar failures using their phone's browser. Advise the presenter/event
coordinator need to continue audio only and offer to setup a backup video system
A field service technician replaces a piece of AV equipment on the client LAN but notices it's not
getting proper IP address. What's the most likely issue?
The new piece of equipment needs to have its MAC registered.
The new piece of equipment has a defective USB port.
The new piece of equipment needs HDCP turned on.
The new piece of equipment has different firmware. The new piece of equipment needs to
have its MAC registered.
Near the end of a scheduled service window in a heavily used client boardroom, the technician
confirms firmware on the system switcher needs updating to enable a new feature. What
should they be considering before starting the update?
Start the update immediately with hopes it'll complete before next meeting because they know
getting back in the room will be difficult to schedule.
Find client point of contact and try and talk them out of enabling the new feature because
updating firmware can be problematic.
Defer updating the firmware for another service window allowing enough time to revert
firmware and/or update other connected devices as well.
Try to find a faster network connection because the last time it was done the download took a
long time to complete. Defer updating the firmware for another service window allowing
enough time to revert firmware and/or update other connected devices as well.
, A junior level technician observes a senior level technician occasionally taking a pen-like device
out of her shirt pocket and laying it along other cables in the area of where they are working.
What might the senior technician be doing?
Recording modulated signals for further evaluation after work is completed
Using a non-contact voltage detector to verify AC high voltage is not present
Making invisible cable markers so she knows what's already been worked on
Charging her USB backup battery using induction charging technology Using a non-contact
voltage detector to verify AC high voltage is not present
When installing an audiovisual system, a user connects a laptop to an HDMI distribution
amplifier with two monitors connected. The first monitor shows the laptop screen without any
difficulty, the second monitor does not. The likely cause is
FPGA
DDC
EDID
DHCP EDID
What should be done first if a control system's touch screen is reported as locked, frozen, or
otherwise not functioning?
Remove the device, switch it out and return it to the manufacturer for diagnostic checks
Use a voltage meter to check for continuity, remove mother board and switch it out
Check all connectors; confirm the screen is not in power saver mode
Reroute all systems to the nearest functioning system Check all connectors; confirm the
screen is not in power save mode
A customer reports that, after a water leak in their conference room, the projector won't turn
on. What should the service technician do FIRST?
Daily maintenance of a wireless microphone system will most likely include this activity:
Checking battery life, and replacing those which are low/dead.
Coordinating frequency allocation with the FCC.
Calibrating the mic pre-amp sensitivity.
Tuning the delay equalization. Checking battery life, and replacing those which are
low/dead.
A customer indicates that they would like to purchase an additional warranty of service from
the integrator that covers an extension of the manufacturers' warranties, service visits and
preplanned schedule of preventative maintenance visits. What is the customer describing?
Extended manufacturer's warranty.
A service agreement.
A system warranty.
A preventative maintenance plan. A service agreement.
A client indicates that they are experiencing video dropouts in a room. Which of the following is
the BEST item for a technician to use when evaluating the system?
Spot photometer
SPL meter
Tone generator
Test pattern generator/ HDCP generator Test pattern generator/ HDCP generator
After emergency support request to a room the AV technician quickly determines a complete
failure in the video portion of the presentation system. To minimize impact on the event, which
should they do next?
,Go to the store room to look for replacement gear that they think is the problem
Advise the presenter/event coordinator need to continue audio only and offer to setup a
backup video system
Start taking the video system apart since they are already on site
Search for possible similar failures using their phone's browser. Advise the presenter/event
coordinator need to continue audio only and offer to setup a backup video system
A field service technician replaces a piece of AV equipment on the client LAN but notices it's not
getting proper IP address. What's the most likely issue?
The new piece of equipment needs to have its MAC registered.
The new piece of equipment has a defective USB port.
The new piece of equipment needs HDCP turned on.
The new piece of equipment has different firmware. The new piece of equipment needs to
have its MAC registered.
Near the end of a scheduled service window in a heavily used client boardroom, the technician
confirms firmware on the system switcher needs updating to enable a new feature. What
should they be considering before starting the update?
Start the update immediately with hopes it'll complete before next meeting because they know
getting back in the room will be difficult to schedule.
Find client point of contact and try and talk them out of enabling the new feature because
updating firmware can be problematic.
Defer updating the firmware for another service window allowing enough time to revert
firmware and/or update other connected devices as well.
Try to find a faster network connection because the last time it was done the download took a
long time to complete. Defer updating the firmware for another service window allowing
enough time to revert firmware and/or update other connected devices as well.
, A junior level technician observes a senior level technician occasionally taking a pen-like device
out of her shirt pocket and laying it along other cables in the area of where they are working.
What might the senior technician be doing?
Recording modulated signals for further evaluation after work is completed
Using a non-contact voltage detector to verify AC high voltage is not present
Making invisible cable markers so she knows what's already been worked on
Charging her USB backup battery using induction charging technology Using a non-contact
voltage detector to verify AC high voltage is not present
When installing an audiovisual system, a user connects a laptop to an HDMI distribution
amplifier with two monitors connected. The first monitor shows the laptop screen without any
difficulty, the second monitor does not. The likely cause is
FPGA
DDC
EDID
DHCP EDID
What should be done first if a control system's touch screen is reported as locked, frozen, or
otherwise not functioning?
Remove the device, switch it out and return it to the manufacturer for diagnostic checks
Use a voltage meter to check for continuity, remove mother board and switch it out
Check all connectors; confirm the screen is not in power saver mode
Reroute all systems to the nearest functioning system Check all connectors; confirm the
screen is not in power save mode
A customer reports that, after a water leak in their conference room, the projector won't turn
on. What should the service technician do FIRST?
