WGU D016 Vocab| Exam Questions with Complete Solutions 100% Solved| Grade A+
formal network a means of transmitting messages that is sanctioned by the organization in
accordance with its hierarchy
informal network a means of transmitting messages when individuals interact with each
other in ways that do not reflect the organization's hierarchy
noble communication style a communication style in which the leader uses few words, gets
to the point, speaks directly, and just states what is on their mind
socratic communication style a communication style in which the leader thinks issues
through before reaching a conclusion
the leader likes details, is not afraid of long debates, and will argue their point
reflective communication style a communication style in which the leader tries to avoid
conflict and would rather say nothing than offend others
magistrate communication style a communication style in which the leader is domineering
and superior in communication, tells you exactly what they think, and will go into great detail to
get their point across
combines noble & socratic styles
candidate communication style a communication style in which the leader is warm,
supportive, & likeable, very analytical and chatty, and provides a great deal of information
combines socratic & reflective styles
, senator communication style a communication style in which the leader moves between the
noble and reflective styles at different times, adjusting their communication to fit the situation
communication accommodation theory the theory that all people adapt their behavior to
when interacting with others to some extent, including their speech, their vocal patterns, and
their gestures
they can make their style more similar (convergence) or highlight the differences (divergence)
first order change incremental change that takes place when you solve a technical problem
using strategies you already know
"the next most obvious step to take"
second order change deep change that happens when you implement something new or
different to solve an adaptive challenge
requires thinking out of the box and altering the system dramatically
culture values and rituals that provide people with continuity, tradition, identity, and
meaning
change management Process of making sure changes are made smoothly and efficiently and
do not negatively affect systems reliability, security, confidentiality, integrity, and availability.
basically, doing things right when dealing with change:
1) engaging stakeholders/building strong coalition
2) designing/implementing a plan
3) communicating effectively throughout the change process
formal network a means of transmitting messages that is sanctioned by the organization in
accordance with its hierarchy
informal network a means of transmitting messages when individuals interact with each
other in ways that do not reflect the organization's hierarchy
noble communication style a communication style in which the leader uses few words, gets
to the point, speaks directly, and just states what is on their mind
socratic communication style a communication style in which the leader thinks issues
through before reaching a conclusion
the leader likes details, is not afraid of long debates, and will argue their point
reflective communication style a communication style in which the leader tries to avoid
conflict and would rather say nothing than offend others
magistrate communication style a communication style in which the leader is domineering
and superior in communication, tells you exactly what they think, and will go into great detail to
get their point across
combines noble & socratic styles
candidate communication style a communication style in which the leader is warm,
supportive, & likeable, very analytical and chatty, and provides a great deal of information
combines socratic & reflective styles
, senator communication style a communication style in which the leader moves between the
noble and reflective styles at different times, adjusting their communication to fit the situation
communication accommodation theory the theory that all people adapt their behavior to
when interacting with others to some extent, including their speech, their vocal patterns, and
their gestures
they can make their style more similar (convergence) or highlight the differences (divergence)
first order change incremental change that takes place when you solve a technical problem
using strategies you already know
"the next most obvious step to take"
second order change deep change that happens when you implement something new or
different to solve an adaptive challenge
requires thinking out of the box and altering the system dramatically
culture values and rituals that provide people with continuity, tradition, identity, and
meaning
change management Process of making sure changes are made smoothly and efficiently and
do not negatively affect systems reliability, security, confidentiality, integrity, and availability.
basically, doing things right when dealing with change:
1) engaging stakeholders/building strong coalition
2) designing/implementing a plan
3) communicating effectively throughout the change process
