AMCA PTTC study guide ACTUAL EXAM QUESTIONS WITH
AMCA PTTC study guide
COMPLETE SOLUTION GUIDE (A+ GRADED 100% VERIFIED) LATEST
Study online at https://quizlet.com/_guq1py
VERSION 2025!!
1. What education is required to at least a high school diploma or its equivalent
be a PTTC
2. Settings where they work schools, clinics, general private practices, acute care hospitals,
nursing homes, sub-acute care facilities, rehabilitation centers,
outpatient settings, and acute care settings
3. Outpatient Settings clinical decisions focus on the patient's ability to perform daily
activities
4. Acute care setting moving patients to basis levels of function in order to move on
to the next level of care
5. two important aspects of a patience and empathy
pttc
6. ____ you communicate is just HOW and WHAT
as important as ____ you com-
municate.
7. Skills of a good listener - face the person
- have good eye contact
- lean toward the person
- respond to the person
- paraphrasing
- clarifying
- silence
8. paraphrasing restate the person's message in your own words
9. clarifying lets you make sure that you understand the message
10. silence sometimes nothing needs to be said. Silence is a powerful
message.
, AMCA PTTC study guide
Study online at https://quizlet.com/_guq1py
11. nonverbal communication - kinesics
- zones of comfort
12. kinesics Study of nonverbal communication
13. kinesics slip where verbal and nonverbal messages do not match
14. zones of comfort Intimate space (18 inches or closer)
Personal space (18 in. to 4 ft.)
Social space (4 ft. to 12 ft.)
Public space (12 ft. or more)
15. phone etiquette - never allow an angry or aggressive caller to upset you; remain
calm and composed
- speak clearly and concisely
- be sure to ask the caller's permission before placing them on
hold
16. empathy having an understanding and compassion for what they may
be experiencing
17. When writing an email: - use a personal name if allowed
- fill in the subject line
- don't write a message with uppercase (perceived as anger)
- always double check who the receiver is
- use please and thank you
- never threaten or intimidate someone even in jest
18. forms of charting narrative, charting, subjective, objective, assessment, plan,
PMOR note charting, flow charts, and progress notes
19. Narrative written description of patient visits in chronological order
, AMCA PTTC study guide
Study online at https://quizlet.com/_guq1py
20. charting method that tracks subjective, objective, assessment and plan
for a patient's visit.
21. subjective parient's statements (chief complaint)
22. objective observations made by the medical assistant, examination find-
ings and vital signs
23. assessment doctor's diagnosis
24. plan health care providers prescribed plan of action
25. PMOR Note charting Problem- Oriented Medical Record Charting- tracks a patient's
problems throughout medical care. each problem is assigned a
number and the number is referenced when the patient comes
in for care.
26. flow charts visual tools that help track certain information in patient's med-
ical records like an infant's/child's growth.
27. progress notes daily chart notes made during patient's visits to document
patient progress with certain conditions.
28. Medical records written account of a persons condition and response to treat-
ment & care
29. types of medical records admission sheet, nursing history, graphic sheet, progress
notes, flow sheets, reporting, assessment, objective data, and
subjective data
30. reporting the oral account of care and
31. recording the written account of care and observations
32. assessment involves collecting information about the person
AMCA PTTC study guide
COMPLETE SOLUTION GUIDE (A+ GRADED 100% VERIFIED) LATEST
Study online at https://quizlet.com/_guq1py
VERSION 2025!!
1. What education is required to at least a high school diploma or its equivalent
be a PTTC
2. Settings where they work schools, clinics, general private practices, acute care hospitals,
nursing homes, sub-acute care facilities, rehabilitation centers,
outpatient settings, and acute care settings
3. Outpatient Settings clinical decisions focus on the patient's ability to perform daily
activities
4. Acute care setting moving patients to basis levels of function in order to move on
to the next level of care
5. two important aspects of a patience and empathy
pttc
6. ____ you communicate is just HOW and WHAT
as important as ____ you com-
municate.
7. Skills of a good listener - face the person
- have good eye contact
- lean toward the person
- respond to the person
- paraphrasing
- clarifying
- silence
8. paraphrasing restate the person's message in your own words
9. clarifying lets you make sure that you understand the message
10. silence sometimes nothing needs to be said. Silence is a powerful
message.
, AMCA PTTC study guide
Study online at https://quizlet.com/_guq1py
11. nonverbal communication - kinesics
- zones of comfort
12. kinesics Study of nonverbal communication
13. kinesics slip where verbal and nonverbal messages do not match
14. zones of comfort Intimate space (18 inches or closer)
Personal space (18 in. to 4 ft.)
Social space (4 ft. to 12 ft.)
Public space (12 ft. or more)
15. phone etiquette - never allow an angry or aggressive caller to upset you; remain
calm and composed
- speak clearly and concisely
- be sure to ask the caller's permission before placing them on
hold
16. empathy having an understanding and compassion for what they may
be experiencing
17. When writing an email: - use a personal name if allowed
- fill in the subject line
- don't write a message with uppercase (perceived as anger)
- always double check who the receiver is
- use please and thank you
- never threaten or intimidate someone even in jest
18. forms of charting narrative, charting, subjective, objective, assessment, plan,
PMOR note charting, flow charts, and progress notes
19. Narrative written description of patient visits in chronological order
, AMCA PTTC study guide
Study online at https://quizlet.com/_guq1py
20. charting method that tracks subjective, objective, assessment and plan
for a patient's visit.
21. subjective parient's statements (chief complaint)
22. objective observations made by the medical assistant, examination find-
ings and vital signs
23. assessment doctor's diagnosis
24. plan health care providers prescribed plan of action
25. PMOR Note charting Problem- Oriented Medical Record Charting- tracks a patient's
problems throughout medical care. each problem is assigned a
number and the number is referenced when the patient comes
in for care.
26. flow charts visual tools that help track certain information in patient's med-
ical records like an infant's/child's growth.
27. progress notes daily chart notes made during patient's visits to document
patient progress with certain conditions.
28. Medical records written account of a persons condition and response to treat-
ment & care
29. types of medical records admission sheet, nursing history, graphic sheet, progress
notes, flow sheets, reporting, assessment, objective data, and
subjective data
30. reporting the oral account of care and
31. recording the written account of care and observations
32. assessment involves collecting information about the person
