SERVICENOW CIS - SAM (SOFTWARE ASSET
MANAGEMENT) EXAM WITH ALL CORRECT
& VERIFIED ANSWERS
The user's manager must approve or decline the reclamation. Correct answer-A user is notified
their software install has been flagged for reclamation. The user declines approval. What is the next
step in the workflow?
a) Nothing happens.
b) The user's manager must approve or decline the reclamation.
c) The reclamation candidate is removed from the candidate list.
d) The software is reclaimed since it was not in use.
sam_user Correct answer-Which default role has access to the Software Asset application, but has
limited access to its administrative features?
a) sam_developer
b) sam
c) sam_user
d) sam_admin
Purchased rights should be less than 20 Correct answer-Which of the following is NOT a valid
entitlement import error?
a) Publisher Part Number not found
b) Publisher Part Number and Software Model not found
c) Multiple software models found for the Publisher Part Number
d) Import template customized resulting in one or many fields being invalid
e) Purchased rights should be less than 20
sam_user Correct answer-By default, which ServiceNow role can view reconciliation results?
a) sam_reconcile_user
b) sam_user
c) sam_viewer
d) sam_cmdb_user
a) Create Allocations
c) Remove Allocations
d) Purchase Rights
f) Remove Unlicensed Installs Correct answer-Which of the following remediation options may be
available after a reconciliation has been run? (select 4)
a) Create Allocations
b) Create New Model
c) Remove Allocations
d) Purchase Rights
e) Remove Entitlements
f) Remove Unlicensed Installs
Remove unlicensed installations Correct answer-In addition to creating a new purchase order for
software licenses, additional remediation options are available in Software Model results to:
a) Update license metrics
b) Create allocations
c) Remove unlicensed installations
,d) Remove software products
a) Total Spend
c) True-up Cost
d) Potential Savings
f) Over-licensed amount Correct answer-Which of the following calculations are provided for
publishers on the license workbench?
(Select four.)
a) Total Spend
b) Number of unlicensed installs
c) True-up Cost
d) Potential Savings
e) License Metric Results
f) Over-licensed amount
Software Entitlement Correct answer-The license metric field is by default, displayed on which
record form within ServiceNow?
a) Software Model
b) Software Allocations
c) Software Entitlement
d) Software Types
Fully normalized Correct answer-Which of the following is an invalid software normalization
status?
a) New
b) Fully normalized
c) Manually normalized
d) Publisher normalized
e) Match not found
Discovery, Import Data, Manual Correct answer-What are three ways to get software asset data
into ServiceNow?
a) Clone, Background Script, Discovery
b) Import Data, Plugin, Clone
c) Discovery, Import Data, Manual
d) Plugin, Background Script, Manual
Maintain compliance
Optimize spend
Support software audits Correct answer-The goals of SAM are
Software allocation Correct answer-One or more use rights assigned to a specific device or user.
Software normalization Correct answer-The process of standardizing discovered software
installation data to defined norms.
Software reconciliation Correct answer-The process of producing a compliance position by
comparing the number of software rights acquired against the normalized software inventory.
Software remediation Correct answer-Options for resolving license rights compliance issues
identified during reconciliation.
, Software reclamation Correct answer-The process of identifying unused software and uninstalling
it so that the software rights for the user or device can be repurposed.
1. Plan
2. Request
3. Approve
4. Source
5. Allocate
6. Manage
7. Support
8. Sunset Correct answer-There are eight stages in the Software Asset Lifecycle that follow the
asset from planning through sunsetting. They are:
discovery map Correct answer-Software discovery models are created for all installed software
products and are tied to software models via a ................ or defined discovery conditions.
Optimization Correct answer-Reduces non-compliance or software spend by uninstalling software
from devices and reclaiming those software rights.
What is coming with SAM-P (Jakarta and later)? Correct answer-* Basic reporting + performance
analytics
* Advanced, automated reconciliation
* Complete content library for normalization
* Normalization engine
* License harvesting
* Software usage optimization
* Actionable reconciliation results
* Software restriction
* O365 & Adobe Subscription management
* Publisher Pack
SAM Professional requires a separate subscription and must be activated by ServiceNow personnel.
T/F? Correct answer-True - by ServiceNow personnel
The ServiceNow Software Asset Management Foundation plugin is an ITSM feature that manages
software assets using manual normalization and reconciliation to determine software compliance. It
uses the same architecture as SAM Professional so there is no migration needed when growing into
SAM Professional. T/F Correct answer-True- no migration needed
The Software Asset Management plugin is an ITSM feature that can only be activated on Jakarta or
earlier releases (introduced in Berlin). It tracks software licenses using counters. Moving from SAM
plugin to SAM Professional requires both automated and manual migration activities. T/F? Correct
answer-True - needs manual migration activities
After a plugin is active it cannot be disabled or deactivated. The functionality, however, may be
hidden. T/F? Correct answer-True - an active plugin may be hidden only
Software Asset Management Professional*
Software Asset Management Professional for Microsoft*
Software Asset Management Professional for Oracle*
MANAGEMENT) EXAM WITH ALL CORRECT
& VERIFIED ANSWERS
The user's manager must approve or decline the reclamation. Correct answer-A user is notified
their software install has been flagged for reclamation. The user declines approval. What is the next
step in the workflow?
a) Nothing happens.
b) The user's manager must approve or decline the reclamation.
c) The reclamation candidate is removed from the candidate list.
d) The software is reclaimed since it was not in use.
sam_user Correct answer-Which default role has access to the Software Asset application, but has
limited access to its administrative features?
a) sam_developer
b) sam
c) sam_user
d) sam_admin
Purchased rights should be less than 20 Correct answer-Which of the following is NOT a valid
entitlement import error?
a) Publisher Part Number not found
b) Publisher Part Number and Software Model not found
c) Multiple software models found for the Publisher Part Number
d) Import template customized resulting in one or many fields being invalid
e) Purchased rights should be less than 20
sam_user Correct answer-By default, which ServiceNow role can view reconciliation results?
a) sam_reconcile_user
b) sam_user
c) sam_viewer
d) sam_cmdb_user
a) Create Allocations
c) Remove Allocations
d) Purchase Rights
f) Remove Unlicensed Installs Correct answer-Which of the following remediation options may be
available after a reconciliation has been run? (select 4)
a) Create Allocations
b) Create New Model
c) Remove Allocations
d) Purchase Rights
e) Remove Entitlements
f) Remove Unlicensed Installs
Remove unlicensed installations Correct answer-In addition to creating a new purchase order for
software licenses, additional remediation options are available in Software Model results to:
a) Update license metrics
b) Create allocations
c) Remove unlicensed installations
,d) Remove software products
a) Total Spend
c) True-up Cost
d) Potential Savings
f) Over-licensed amount Correct answer-Which of the following calculations are provided for
publishers on the license workbench?
(Select four.)
a) Total Spend
b) Number of unlicensed installs
c) True-up Cost
d) Potential Savings
e) License Metric Results
f) Over-licensed amount
Software Entitlement Correct answer-The license metric field is by default, displayed on which
record form within ServiceNow?
a) Software Model
b) Software Allocations
c) Software Entitlement
d) Software Types
Fully normalized Correct answer-Which of the following is an invalid software normalization
status?
a) New
b) Fully normalized
c) Manually normalized
d) Publisher normalized
e) Match not found
Discovery, Import Data, Manual Correct answer-What are three ways to get software asset data
into ServiceNow?
a) Clone, Background Script, Discovery
b) Import Data, Plugin, Clone
c) Discovery, Import Data, Manual
d) Plugin, Background Script, Manual
Maintain compliance
Optimize spend
Support software audits Correct answer-The goals of SAM are
Software allocation Correct answer-One or more use rights assigned to a specific device or user.
Software normalization Correct answer-The process of standardizing discovered software
installation data to defined norms.
Software reconciliation Correct answer-The process of producing a compliance position by
comparing the number of software rights acquired against the normalized software inventory.
Software remediation Correct answer-Options for resolving license rights compliance issues
identified during reconciliation.
, Software reclamation Correct answer-The process of identifying unused software and uninstalling
it so that the software rights for the user or device can be repurposed.
1. Plan
2. Request
3. Approve
4. Source
5. Allocate
6. Manage
7. Support
8. Sunset Correct answer-There are eight stages in the Software Asset Lifecycle that follow the
asset from planning through sunsetting. They are:
discovery map Correct answer-Software discovery models are created for all installed software
products and are tied to software models via a ................ or defined discovery conditions.
Optimization Correct answer-Reduces non-compliance or software spend by uninstalling software
from devices and reclaiming those software rights.
What is coming with SAM-P (Jakarta and later)? Correct answer-* Basic reporting + performance
analytics
* Advanced, automated reconciliation
* Complete content library for normalization
* Normalization engine
* License harvesting
* Software usage optimization
* Actionable reconciliation results
* Software restriction
* O365 & Adobe Subscription management
* Publisher Pack
SAM Professional requires a separate subscription and must be activated by ServiceNow personnel.
T/F? Correct answer-True - by ServiceNow personnel
The ServiceNow Software Asset Management Foundation plugin is an ITSM feature that manages
software assets using manual normalization and reconciliation to determine software compliance. It
uses the same architecture as SAM Professional so there is no migration needed when growing into
SAM Professional. T/F Correct answer-True- no migration needed
The Software Asset Management plugin is an ITSM feature that can only be activated on Jakarta or
earlier releases (introduced in Berlin). It tracks software licenses using counters. Moving from SAM
plugin to SAM Professional requires both automated and manual migration activities. T/F? Correct
answer-True - needs manual migration activities
After a plugin is active it cannot be disabled or deactivated. The functionality, however, may be
hidden. T/F? Correct answer-True - an active plugin may be hidden only
Software Asset Management Professional*
Software Asset Management Professional for Microsoft*
Software Asset Management Professional for Oracle*
