MGMT 500 EXAM 1 QUESTIONS AND FULLY CORRECT
ANSWERS
What is the Open Systems theory? - ANSWER All organizations interact with
their enviroment. They do so by obtaining resource inputs - people, information,
resources and transforming them into finished goods and services for customers.
What is a process of value creation through organizational performance? -
ANSWER Using resources well and serving customers
Performance effectivness - ANSWER output measure of task or goal
accomplishment. You can have poor resource utilization and high goal
attainment and still be effective but not efficient
Peformance efficiency - ANSWER input measure of the resource costs
associated with goal accomplishment. You can have a good utilization of
resources and low goal attainment and be effective but not efficient
What is the main responsabiliity for top managers? - ANSWER link the
external world with the internal organization, set strategy, identify long run
problems and opportunities
Describe the level of managers - ANSWER Board of Directors - Board of
Trustees (nonprofit)
Top Managers - CEO, CFO, COO
Middle Managers
Team Leaders - Supervisors
Line Managers vs Staff managers - ANSWER Line Managers: responsibale for
work that makes a direct contribution to the organizations outputs
Staff Managers: head units that use special technical expertise to advise and
support the efforts of line workers.
,Accountability - ANSWER The requirement of one person to answer to a
higher authority for performance results in his or her area of work responsibility
Planning - ANSWER process of setting performance objectives and
determining what actions should be taken to accomplish them
Organizing - ANSWER process of assigning tasks, allocating resources, and
assisigning personnel. Turn plans into actions!
Leading - ANSWER inspriing efforts to work hard to fulfill plans and
accompish goals
Controlling - ANSWER Measuring performance and taking corrective action if
needed and not meeting goals set out in planning stage
What are the 3 baseline skills for a manager? - ANSWER 1. Technical: ability
to apply expertise and perform a special task with proficieny (i.e. writing a
business plan, using stats to analyze data from market survey, prepare visual
aids and deliver a persuasive oral presentation)
2. Human/Interpersonal: Work well in cooperation with others; emotional
intelligence
3. Conceptual: ability to think analytically to diagnose and solve complex
problems
Who is the father of scientific managment? Explain Scientific Management -
ANSWER Frederick Taylor
- Develop for every job a "science" includes rules of motion, standarized work
implements, and proper working conditions
- carefully select workers and match best worker to work and motivate them
through economic man theory (money motivates)
- Train workers to perform jobs and train supervisors to support workers
Who developed "Administrative Principles" expalin it
What is the downfall of this system - ANSWER Fayol
, -One person in charge, unity of command
-One direction, one person should be in charge of all activites
Top to Bottom structure
Fails to hold people accountable
Explain Webers Bureaucratic Organization - ANSWER -Organization should
be a meritocracy and that people should be given job based on merit not based
on status
-Formal organization with everything written down
-clear authority and responsability for each job - each position reports to a
higher-level one
What do the behavorial management approaches entail? - ANSWER People
seek sastisfying social relationships, respond to group pressures, and search for
personal fulfillment.
What were the results of the Hawthorne Studies?
What is the Hawthorne effect? - ANSWER Set the field for organizational
behavior (study of individuals and groups in organizations)
-ppl work better in social group settings
Hawthorne effect: people who are singled out for special attention will perform
as anticipated because of expectations created by the situation.
Explain Theory X - ANSWER Negative view of the employee. Assumes those
who work for them hate work, lack ambition, irresponsible, resistant to change,
prefer to be led rather than lead.
Depedent management style
Theory Y - ANSWER Positive view of the employee: Looser controls,
employees are capalbe of self-direction.
Cooperative management style
ANSWERS
What is the Open Systems theory? - ANSWER All organizations interact with
their enviroment. They do so by obtaining resource inputs - people, information,
resources and transforming them into finished goods and services for customers.
What is a process of value creation through organizational performance? -
ANSWER Using resources well and serving customers
Performance effectivness - ANSWER output measure of task or goal
accomplishment. You can have poor resource utilization and high goal
attainment and still be effective but not efficient
Peformance efficiency - ANSWER input measure of the resource costs
associated with goal accomplishment. You can have a good utilization of
resources and low goal attainment and be effective but not efficient
What is the main responsabiliity for top managers? - ANSWER link the
external world with the internal organization, set strategy, identify long run
problems and opportunities
Describe the level of managers - ANSWER Board of Directors - Board of
Trustees (nonprofit)
Top Managers - CEO, CFO, COO
Middle Managers
Team Leaders - Supervisors
Line Managers vs Staff managers - ANSWER Line Managers: responsibale for
work that makes a direct contribution to the organizations outputs
Staff Managers: head units that use special technical expertise to advise and
support the efforts of line workers.
,Accountability - ANSWER The requirement of one person to answer to a
higher authority for performance results in his or her area of work responsibility
Planning - ANSWER process of setting performance objectives and
determining what actions should be taken to accomplish them
Organizing - ANSWER process of assigning tasks, allocating resources, and
assisigning personnel. Turn plans into actions!
Leading - ANSWER inspriing efforts to work hard to fulfill plans and
accompish goals
Controlling - ANSWER Measuring performance and taking corrective action if
needed and not meeting goals set out in planning stage
What are the 3 baseline skills for a manager? - ANSWER 1. Technical: ability
to apply expertise and perform a special task with proficieny (i.e. writing a
business plan, using stats to analyze data from market survey, prepare visual
aids and deliver a persuasive oral presentation)
2. Human/Interpersonal: Work well in cooperation with others; emotional
intelligence
3. Conceptual: ability to think analytically to diagnose and solve complex
problems
Who is the father of scientific managment? Explain Scientific Management -
ANSWER Frederick Taylor
- Develop for every job a "science" includes rules of motion, standarized work
implements, and proper working conditions
- carefully select workers and match best worker to work and motivate them
through economic man theory (money motivates)
- Train workers to perform jobs and train supervisors to support workers
Who developed "Administrative Principles" expalin it
What is the downfall of this system - ANSWER Fayol
, -One person in charge, unity of command
-One direction, one person should be in charge of all activites
Top to Bottom structure
Fails to hold people accountable
Explain Webers Bureaucratic Organization - ANSWER -Organization should
be a meritocracy and that people should be given job based on merit not based
on status
-Formal organization with everything written down
-clear authority and responsability for each job - each position reports to a
higher-level one
What do the behavorial management approaches entail? - ANSWER People
seek sastisfying social relationships, respond to group pressures, and search for
personal fulfillment.
What were the results of the Hawthorne Studies?
What is the Hawthorne effect? - ANSWER Set the field for organizational
behavior (study of individuals and groups in organizations)
-ppl work better in social group settings
Hawthorne effect: people who are singled out for special attention will perform
as anticipated because of expectations created by the situation.
Explain Theory X - ANSWER Negative view of the employee. Assumes those
who work for them hate work, lack ambition, irresponsible, resistant to change,
prefer to be led rather than lead.
Depedent management style
Theory Y - ANSWER Positive view of the employee: Looser controls,
employees are capalbe of self-direction.
Cooperative management style
