ANSWERS
Change of address is for what duration? - ANSWER-18 mo
Change of address forwards what kind of mail? - ANSWER-First class and
periodicals
Postal service can hold mail for how long? - ANSWER-3-30 days
Balloon surcharge is charged to? - ANSWER-Priority zones 1-4, under 20 lbs, 84-
108 in length plus girth
Tracking is for - ANSWER-Proof of delivery
How many different sizes of PO boxes are there? - ANSWER-5
The essence of the postal brand - ANSWER-Relentless Simple Secure Personal
First impressions of our customers are their - ANSWER-Reality
GIST stands for - ANSWER-Greet, inform, suggest, thank
A need is - ANSWER-The desire to improve or accomplish something
What is the minimum size a letter we can accept domestically? - ANSWER-3.5 x 5
Letters, flats, machinable parcels, irregular parcels, and outside parcels are -
ANSWER-Processing categories
A mutual beneficial decision is - ANSWER-a good sale transaction
What is the maximum weight of a parcel? - ANSWER-70 lb.
What determines mailability? - ANSWER-Minimum and maximum standards
What is the maximum weight for 1st class? - ANSWER-13 oz.
What is the first product we offer? - ANSWER-Priority mail express
Which is an alternate access channel? - ANSWER-Stamps by mail, automated
postal center, usps.com, atm
What is DMM? - ANSWER-The Domestic Mail Manual
What is the maximum weight for domestic mail? - ANSWER-70 lb.
Is a signature required for arrivals insured for more than $200? - ANSWER-Yes