TOOLINGU: TROUBLESHOOTING 181
QUESTIONS & ANSWERS
Which statement about brainstorming is true? While brainstorming, it is important to: -
ANSWER Allow as many ideas as possible to generate more discussion.
Following documented processes allows workers to do what? - ANSWER Simplify the
process for problem solving.
Why are troubleshooting teams formed? Teams are created in order to: - ANSWER
Bring together diverse viewpoints and solve a problem.
What is the major difference between a deviation and problem? A deviation: - ANSWER
Can be acceptable.
Which statement about troubleshooting documentation is true? - ANSWER Documents
should include previous attempts to address a problem.
Which term is used to refer to the origin of a problem? - ANSWER Root cause
What is an advantage to using check sheets? Check sheets: - ANSWER Work as
investigative or analytical tools.
Which of the following best defines troubleshooting? Troubleshooting is: - ANSWER A
standardized process used to develop long-term solutions to problems.
Which 5 Ms and 1 P category identifies causes that involve errors in the work
instructions and processes? - ANSWER Method
Why do troubleshooting teams test solutions? Solutions are tested to make sure that
they: - ANSWER Eliminate all deviations.
Which of the following is a criticism of the 5 Why method? 5 Why: - ANSWER Is too
simple to address intricate problems.
Which statement best describes the 80-20 rule? - ANSWER The majority of a
company's problems are caused by a few, specific reasons.
Which statement about choosing a solution to a problem is true? - ANSWER Safety is
the priority when solving a problem.
Early warning signs are often identified by what? - ANSWER Worker observation and
expertise
QUESTIONS & ANSWERS
Which statement about brainstorming is true? While brainstorming, it is important to: -
ANSWER Allow as many ideas as possible to generate more discussion.
Following documented processes allows workers to do what? - ANSWER Simplify the
process for problem solving.
Why are troubleshooting teams formed? Teams are created in order to: - ANSWER
Bring together diverse viewpoints and solve a problem.
What is the major difference between a deviation and problem? A deviation: - ANSWER
Can be acceptable.
Which statement about troubleshooting documentation is true? - ANSWER Documents
should include previous attempts to address a problem.
Which term is used to refer to the origin of a problem? - ANSWER Root cause
What is an advantage to using check sheets? Check sheets: - ANSWER Work as
investigative or analytical tools.
Which of the following best defines troubleshooting? Troubleshooting is: - ANSWER A
standardized process used to develop long-term solutions to problems.
Which 5 Ms and 1 P category identifies causes that involve errors in the work
instructions and processes? - ANSWER Method
Why do troubleshooting teams test solutions? Solutions are tested to make sure that
they: - ANSWER Eliminate all deviations.
Which of the following is a criticism of the 5 Why method? 5 Why: - ANSWER Is too
simple to address intricate problems.
Which statement best describes the 80-20 rule? - ANSWER The majority of a
company's problems are caused by a few, specific reasons.
Which statement about choosing a solution to a problem is true? - ANSWER Safety is
the priority when solving a problem.
Early warning signs are often identified by what? - ANSWER Worker observation and
expertise
